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Mrs Chow 8 Pro Bundle does not trigger correctly the "Your key unlocks savings"

godspeedgodspeed Posts: 4
edited March 2019 in The Commons

Actually it *does* trigger the extra 10% for "your key unlocks savings" correctly only when it's in cart at the same time, but *no longer* after purchase.

I decided to buy as my "Your key unlocks savings" item and wanted to do some more shopping from artist catalogs after that, but it's missing the extra 10% (if I put the Pro Bundle into cart again they appear) .. seems to be missing the "own" part from the "when you OWN or buy". A reload or logout / login didn't help, so it seems a problem with settings on server side.

Could you fix that please?

Post edited by godspeed on

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,327

    On the day of purchase the key item has to be in the cart at the same time as the items you want to get a discount for. If, as would seem quite possible but I don't have any knowledge, the Pro Bundle iss till a Key item tomorrow then it will apply to any eligible items in the cart. As you have split the order you could open a Sales Support ticket to request a refund.

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