Easy Environments: winter II install issues

rhidragon

Having issues with this product. Installing within Daz Studio 4.10

Everything else I have bought installed properly without a problem including another Easy Environment.

What I am getting is error when trying to open a file. Eventually found the log file and went down to the last thing and this is what the file says:

2018-12-09 20:54:03.528 Updated metadata for 0 of 1 items.
2018-12-09 20:54:03.673 WARNING: cloud\dzcloudtasknotifier.cpp(660): sync completed successfully, 1 items succeeded, 0 items failed.
2018-12-09 20:54:03.673 Metadata update succeeded.
2018-12-09 20:54:04.247 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
2018-12-09 20:54:23.276 WARNING: fileinput\dzimportmgr.cpp(694): Empty filename passed to DzImportMgr::findImporterIndex()
2018-12-09 20:54:25.561 Beginning Install of "Easy Environments: Winter II"
2018-12-09 20:54:48.204 "Easy Environments: Winter II": Install Succeeded.
2018-12-09 20:54:59.340  C:/Users/ncbro/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_57215/environments/fm_easyenvironments/fmee winterii/fmee winterii scene iray.duf (1,1): Syntax error - expected '{' or '['
2018-12-09 20:54:59.340 Error reading file, see log for more details.
2018-12-09 20:55:18.535 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
2018-12-09 20:57:02.830 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
2018-12-09 20:59:16.689 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
2018-12-09 21:01:31.965 WARNING: cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0
2018-12-09 21:04:03.217 WARNING: cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0
2018-12-09 21:07:05.025 WARNING: cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0
 

Have attached the screenshot.

 

Even more confused than when I had issues with installing G8.

Richard Haseltine

Have you tried unisntalling the product, restarting DS, and reinstalling? It looks like a corruption issue, which - assuming the copy on the server is good - uninstall and reinstall should fix.

rhidragon

I have done that several times and its made no difference. Even restarted the computer too to see if that helped.

Richard Haseltine

Yes, looks as if the files are bad. Try using the Install Manager version for now, I will report this (and you can if you want to be flagged when it is fixed https://www.daz3d.com/help/help-contact-us )

Greybro

Richard, I tried your solution of installing via the DIM. The thumbnails now showup but the product still doesn't load. Errors similar to above. Can you add me to get flagged as well when this product is updated to work properly?

 

Richard Haseltine

You would need to uninstall the Connect version before the DIM version worked - DS will always use the Connect version if it is shown as installed in the database.

After discussion with QA please try this:

1. Uninstall Easy Environment Winter II (DIM and Connect)
2. Restart DS
3. In the Content Library under the Products tree find E>Easy Environments Winter II (uninstalled products are listed after installed, so you will have to scroll quite a way)
4. Right-click on the folder and select Delete
5. Connect>Login... (if necessary)
6. Connect>Update Metadata
7. Try installing Winter II again

If it still doesn't work please open a support ticket.

rhidragon

Thanks for all your help Richard

Still didn't work. Uninstalled it again. 

Opening a support ticket.

Richard Haseltine

I just tried again, having forgotten to include the log with my report, and it installed correctly - please give it another try.

rhidragon

I had included a log with my support ticket.

Yay it now works. Thank you Richard.

Greybro

Richard, the steps above worked for me. Thanks. Wish these sorts of things could be caught before release, but a technical fix like this is the next best thing.