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Install Manager cannot connect or login with my account details.

JayBassJayBass Posts: 13
edited December 1969 in New Users

Hi there I am new here. I have Installed the install manager and given the app access through windows firewall.
It keeps timing out when trying to connect to my account. Also when I try to do any manual download of files from my "My Orders" links the download links time out and I simply get a cant connect. In chrome it tells me the download links are broken.

Please help me I would like to start using Daz3D and its content but need to at least get past this first hurdle if I am going to purchase content.

Regards,
Jaybass

Comments

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    The DIM can take a couple of minutes to connect with the store, and I have a decent (16MB) connection. How long is it taking before you get the timeout message, and what is generating it?

    If you go to your My Account area, and click on Product Library, you will find any items that you have bought, free or otherwise, and you can download them from there. There are blue buttons for manual install, and green buttons for using the DIM.

    See if that helps any.

  • JayBassJayBass Posts: 13
    edited September 2013

    I know this and as explained above even the blue normal download links timeout and cant connect....
    Trying to download the dson importer and getting no where fast :(

    This is a copy from the IM log...

    +++++++++++++++ Install Manager 1.0.1.81 starting +++++++++++++++++
    OS bits: 64
    Platform bits: 32
    Qt Version: 4.8.4
    Locale: en_ZA
    Running on Windows 8, Build 9200, No Service Pack Installed
    Physical Memory:
    Total: 3.9 GB (4294967295)
    Avail: 3.9 GB (4294967295)
    Virtual Memory:
    Total: 3.9 GB (4294836224)
    Avail: 3.8 GB (4158427136)
    Current Memory Usage: 29%
    Current DateTime:
    Loc: Wed 11. Sep 22:00:33 2013
    UTC: Wed 11. Sep 20:00:33 2013
    Application Data:
    Location = C:/Users/Public/Documents/DAZ 3D/InstallManager
    Disk Total: 931.1 GB (999835037696)
    Disk Avail: 274.7 GB (295057383424)
    Reading dzInstall.ini
    Current Account: Jaybass
    Current Download Path:
    Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads
    Disk Total: 931.1 GB (999835037696)
    Disk Avail: 274.7 GB (295057383424)
    Current Content Install Path:
    Location = C:/Users/Public/Documents/My DAZ 3D Library
    Disk Total: 931.1 GB (999835037696)
    Disk Avail: 274.7 GB (295057383424)
    Current 64-bit Software Install Path:
    Location = C:/Program Files
    Disk Total: 931.1 GB (999835037696)
    Disk Avail: 274.7 GB (295057383424)
    Current 32-bit Software Install Path:
    Location = C:/Program Files (x86)
    Disk Total: 931.1 GB (999835037696)
    Disk Avail: 274.7 GB (295057383424)
    Network Error during authentication.
    Unable to login customer during authentication.
    Current Account: Jaybass
    Saving Account Settings: Jaybass
    --------------- Install Manager exited ------------------

    Odd that it only shows 3.9 gig of mem when I have 12 gigs installed....

    Post edited by JayBass on
  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    Sorry, I thought that when you said 'My Orders' you were trying to download from an email link.

    The reason you see less than 4 GB for DIM, is because it is a 32 bit application, and it does not require to be any more than that.

    Network Error during authentication.
    Unable to login customer during authentication.
    Current Account: Jaybass
    Saving Account Settings: Jaybass
    ———————- Install Manager exited—————————


    If you are using the correct Username and Password for your account, then I can only think that something is stopping it from connecting ot the store. The Network error listed above may be something to look into, but I'm afraid I don't know what that would mean in real terms.

    I would assume that it is something on your end, since you can't even download manually, so the DIM is not the culprit here.

    If you can hang on for a little while, there are users here who know a lot more about this sort of thing than I do, so there is still hope.
  • JaderailJaderail Posts: 0
    edited September 2013

    The 32 bit platform of Win7 will only show 4Gb as that is the limit for 32 bit memory. What I would do is go to C:/Users/USER Name/Appdata/Roaming/Daz 3D/Install Manager (Tip Appdata is a hidden folder by default) then delete the User File .ini
    That will let you re-register. This is what you should know, DIM is known to fail if the User Name or other info has a none standard letter in it. I hope this helps you.

    Post edited by Jaderail on
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