Please increase timeout threshold on the website
Azaism
Posts: 8
I put too many things into my cart and now I can't even access my cart anymore because I keep getting "Error 524 - A timeout has occured".
Also please add a link to bulk move the entire cart to the Wishlist. (or if such a link already exists, if someone could paste it here so I can click it and hopefully fix this problem that way)
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Comments
I have never had a timeout. How long are you talking?
It attempts to load my cart for about 90 seconds before going to this timeout screen:
https://i.imgur.com/diylvk9.png
Sometimes, it will go to this archive page instead:
https://i.imgur.com/piedbF0.png
wow that's weird. Try clearing your cache and cookies for Daz. This is the first time I've ever seen this. I've had stuff in my cart for days and have had the store tab open all day before. What is you exact process before it happens so I can try to recent it. Are you browsing or just letting it sit while you do something else?
The cloudflare error code is simply that a cloudflare error, and it normally cures itself fairly quickly. THe "shopping art is empty" error normally means that your log in status is not clear to the software. Try going to the site front page and logging out and logging in again there. Logging in from the front page is a stronger log in, as it logs you in to both parts of the site at the same time and makes sure they are synchronised. The forums and the Secure side of the site work on 2 different softwares.
It's not cookies. This happens even if I use a device that I have never logged onto Daz before. It does not matter what page I log in through, front page or anywhere. It does not matter if my cart is the only Daz page open or if I have other Daz pages up at the same time. I'm telling you all, this is happening because my cart has too many items. (994 at this moment) Or more specifically, this is happening because the server timeouts before it has enough time to load my cart.
If you want to recreate this issue and see it for yourself, simply add a bunch of items to your cart. I don't know how many it will take to force a timeout, but I'm guessing at least 500 items, maybe closer to 700 or 800. The largest cart I have succesfully purchased (aka, still able to access the cart page) was $8,100 worth of stuff (before discounts), but the order page doesn't tell me the exact amount of items and I gave up counting after 110 and seeing that I wasn't even a quarter of the way through the page.
And I just remembered another factor. I think my cart has a discount applied at the moment, and so I would suspect that the server trying to check every single item to see if the discount applies to them is also a reason for why it's taking too long to load the cart. But I can't tell you for sure because it's been literally over a year since I've been able to actually look at my cart.
That's what I thought. This has been happening to me for literally over a year. (my last Daz purchase was November 2016) I would say "Oh ok, I guess the servers are down, so I'll try again another day". Here were almost 2 years later, still happening. (but I kept adding things to my cart over this time because I keep seeing things I want.)
There is no empty shopping cart error. That's just an archived page of an empty shopping cart that Cloudflare is substituing on purpose because it can't load the real shopping cart page.
How the heck did you even manage to get close to a thousand products in your cart? :-o When I had over a hundred in there, it seemed to take forever to add another one. I can't imagine myself adding 900 more at that speed, which would only get slower and slower.
I think it's only customer support that can help you now. Let them know what the issue is, and they will probably be able to empty the cart for you, so you can start again.