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Problems with Kellyn

hindmcdairmuidhindmcdairmuid Posts: 39
in Technical Help (nuts n bolts)

Hya. I got Kellyn a few weeks ago, and initially it worked fine, but since I upgraded my HD, although it shows in the menu, it just isn't available. I've tried uninstalling/reinstalling, even tried a manual install, but nothing works. the files are all there but nothing is useable.  I could really use some help in solving this. 

 

Thanks in advance. :)

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,079

    Has changing your HD changed the drive letter assigned to the drive with your content?

  • hindmcdairmuidhindmcdairmuid Posts: 39

    Initially I was storing my content on another drive, but I upgraded so I could put everything in one basket. I did change the drive letters in the content manager. It is a possible culprit, but I can't see that I've missed anything.

     

  • Richard HaseltineRichard Haseltine Posts: 108,079

    What are your current settings in the Content Directory Manager in DS and in the Installation tab of DIM's preferences? Where are the files?

  • hindmcdairmuidhindmcdairmuid Posts: 39

    DIM's preferences... Now that is something I didn't check.

     

  • hindmcdairmuidhindmcdairmuid Posts: 39
    edited June 2018

    No joy.

    Installation via the log: Documents\DAZ 3D\Studio\My Daz Connect Library\data\cloud\1_50271\people\genesis 8 female\characters

    The error message I get is: "An error occurred while reading the file, see the log file for more details"

    Edit: Other folders within "Cloud" seem to work fine.

     

    Post edited by hindmcdairmuid on
  • Richard HaseltineRichard Haseltine Posts: 108,079

    So you can see the file, it's just erroring? Are you sure you have the base figure loaded and selected if you are using a shaping or materials preset?

  • hindmcdairmuidhindmcdairmuid Posts: 39

    I have Genesis 8 and Alexandra 8. I get the error message when I attempt to load Kellyn into the scene.

  • Richard HaseltineRichard Haseltine Posts: 108,079

    But do you have the base figure in the scene, and selected?

  • hindmcdairmuidhindmcdairmuid Posts: 39

    I Start DAZ.

    I go to figures and select the icon for Kellyn.

    At this point the icons for any asset I select within Kellyn are replaced with a question mark (I would post a screenshot here, but the imge posting seems pretty user hostile) not matter what I select including either Kellyn or Kellyn Older, the error message comes up.

  • Richard HaseltineRichard Haseltine Posts: 108,079

    To post a screenshot just click the Attach a file, then click the Browse button and select your image.

    If you mean exclamation mark, rather than question mark, that sounds like an isntall issue - the files aren't where DS has been told they are.

  • hindmcdairmuidhindmcdairmuid Posts: 39

    You're right, Exclamation mark. I've tried uninstalling/re-installing several times, just allowing the software to find its own way, but if you're correct (And I have no reason to believe you're not) how do I repair the paths?

    The confusing thing is that if I right click on the icon and select "Browse to File Location" it tales me straight there.

  • Richard HaseltineRichard Haseltine Posts: 108,079

    Wheer is the file - the full path - and what are your content directories - take a screen shot of the list in Edit>Preferences>Content>Content Directory Manager (or Daz Studio>Preferences>Content>Content Directroy Manager for the Mac).

  • hindmcdairmuidhindmcdairmuid Posts: 39

    Here it is:

    help.jpg
    519 x 495 - 134K
  • hindmcdairmuidhindmcdairmuid Posts: 39

    And this:

    help2.jpg
    1059 x 327 - 155K
  • Richard HaseltineRichard Haseltine Posts: 108,079

    If you open the Runtime folder in the second screenshot, then Textures in that, and keep going until you hit some files - can you open them in an image editor?

  • hindmcdairmuidhindmcdairmuid Posts: 39

    Tried in Photoshop, Paint, and Photos. Can't open them.

  • hindmcdairmuidhindmcdairmuid Posts: 39
    edited June 2018

    Just tried with some other textures in a folder for another figure, and they open straight up.

    Post edited by hindmcdairmuid on
  • Richard HaseltineRichard Haseltine Posts: 108,079

    Try uninstalling the Connect version and downloading and installing the DIM version - does that work?

  • hindmcdairmuidhindmcdairmuid Posts: 39

    YES! using the DIM to overwrite the Connect files has got it back. Many thanks for the advice. yeslaughyes

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