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OT: Malwarebytes Craziness

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  • SimonJMSimonJM Posts: 6,082
    ebergerly said:
    SimonJM said:

    I know, worked for 30+ years in IT, most in tech support. 

    Cool. So am I going overboard thinking that a bunch of IT folks are gonna get fired this week for allowing the Malwarebytes fiasco to cause havoc on their business systems? 

    Two different issues!  The method of the fix is not linked to the cause of the problem.  I would not be at all surprised if there were a couple of empty desks in the coming week.  Having updates pushed out not so frequently if they are fully (better?) tested would be, in my view, a better thing, as opposed to the seeming current trend of having to cater to the 'need it right now' crowd (that does not apply to just MBAM).  If it takes a day to get it right it takes a day.  I'd rather not have a half-assed product in 8 hours with the need for an update/patch/fix later on to make things work.

  • ebergerlyebergerly Posts: 3,255
    SimonJM said:

    Two different issues!  The method of the fix is not linked to the cause of the problem.  I would not be at all surprised if there were a couple of empty desks in the coming week.  Having updates pushed out not so frequently if they are fully (better?) tested would be, in my view, a better thing, as opposed to the seeming current trend of having to cater to the 'need it right now' crowd (that does not apply to just MBAM).  If it takes a day to get it right it takes a day.  I'd rather not have a half-assed product in 8 hours with the need for an update/patch/fix later on to make things work.

    Thanks. I guess I assumed that an intelligent IT group would never allow any updates on their systems until they had a chance to test each one on a stand-alone computer first before deploying. I imagine there were a bunch of IT groups who just assumed that Malwarebytes was okay and didn't need that level of testing, and just allowed it to be deployed. And as a result, after their system is crippled, their bosses would freak and, understandably, tell them to hit the road. 

     

  • ebergerlyebergerly Posts: 3,255
    edited January 2018

    By the way, has anyone else noticed that actual malware and viruses have been FAR less impactful to most of us than errors by large corporations? Think of the Equifax fiasco, arguably the most damaging computer-related error in history. And the Meltdown/Spectre, which was ultimately a design error. And now this Malwarebytes, which has probably affected 10's of millions (or even 100's of millions) of users by causing actual damage and disruption. 

    And I can't think of an actual virus or malware that has significantly affected me in all my years or using computers. 

    Post edited by ebergerly on
  • SimonJMSimonJM Posts: 6,082
    ebergerly said:

    By the way, has anyone else noticed that actual malware and viruses have been FAR less impactful to most of us than errors by large corporations? Think of the Equifax fiasco, arguably the most damaging computer-related error in history. And the Meltdown/Spectre, which was ultimately a design error. And now this Malwarebytes, which has probably affected 10's of millions (or even 100's of millions) of users by causing actual damage and disruption. 

    And I can't think of an actual virus or malware that has significantly affected me in all my years or using computers. 

    Suggest a new dictionary defintion for "irony"? cheeky

  • hacsarthacsart Posts: 2,034

    Well.. to  my way of thinking, that viloates basic change management principles.... In a large business environment, any change or update should be properly tested in one's test environment before moigrating it into the production environement..

    ebergerly said:
    AllenArt said:

    In all fairness, this is the first time something like this has happened in all the years I've been using the software. So long as they were on top of it so fast, I'm not really worried ;)

    Laurie

    Just imagine the businesses who, on a Saturday afternoon when all the IT people are at home, suddenly have their servers crash or have their phones ringing off the hook because customers whom they sold a computer to are having crashes. We're talking many millions of users around the world. This is big. And what's worse is that customers feel they can no longer trust a company who did that to them. 

     

     

    SimonJM said:
    ebergerly said:

    Rule #1 with computer problems: 

    When in doubt, reboot early and often smiley

    Even the MB folks said, like I posted above, you may need multiple reboots for it to take effect. 

    I know, worked for 30+ years in IT, most in tech support.  And still hate the idea that a reboot can fix some things!  Mind you, didn't often reboot the mainframe ....! cheeky

     

  • hacsarthacsart Posts: 2,034

    True.. a reboot resets machine states.. As far as mainframes. we used to schedule IPLs, generally at 5:00AM on a Sunday.. Emergency IPLs were pretty rare.. (35 years in IT with one company.started out on IBM 1401 and 360 mainframes)

    SimonJM said:
    ebergerly said:

    Rule #1 with computer problems: 

    When in doubt, reboot early and often smiley

    Even the MB folks said, like I posted above, you may need multiple reboots for it to take effect. 

    I know, worked for 30+ years in IT, most in tech support.  And still hate the idea that a reboot can fix some things!  Mind you, didn't often reboot the mainframe ....! cheeky

     

  • ebergerlyebergerly Posts: 3,255
    hacsart said:

    Well.. to  my way of thinking, that viloates basic change management principles.... In a large business environment, any change or update should be properly tested in one's test environment before moigrating it into the production environement..

    Yeah, I agree. Though someone just posted on the Malwarebytes forum (an IT guy working for a company) and he was up all night because his company was furious because they couldn't connect to the internet because of this fiasco. I'm guessing that scenario was multiplied a few million times across the world yesterday. 

  • NovicaNovica Posts: 23,925

    Yep, that Web Protection Turned Off happened about three times. I just kept rebooting and things are back to normal. I'm Windows 10. My studio crashed when it was misbehaving and affecting the functionality of the computer, and my studio rarely crashes. I also got memory error messages at that time. Really messes with your mind when you have a lot of memory on your machine. 

     

  • AllenArtAllenArt Posts: 7,175
    Ruphuss said:

    same here

    first i thought malwarebytes was hijacked

    deleted it and new install fixed it

    now i get an email invite to update my account

    is this legit ?

     

    I have NOT gotten any emails from Malwarebytes. 

  • ChoholeChohole Posts: 33,604
    AllenArt said:
    Ruphuss said:

    same here

    first i thought malwarebytes was hijacked

    deleted it and new install fixed it

    now i get an email invite to update my account

    is this legit ?

     

    I have NOT gotten any emails from Malwarebytes. 

    Maybe Ruphuss is using the free version and they are suggesting he upgrade to the paid for version

  • nicsttnicstt Posts: 11,715
    edited January 2018
    Chohole said:

    Thanks for that inof.   I was tearing my hair out earlier,  accusing the cats of hexing my PC,  all sorts of things. 

    Cats of course were terribly worried (not)  

    And lol one cat is now watching the animated cat emojie, I think she approves.

    Yours seem far more active than mine.

    He waits till I go to bed, then he wants to play.crying

    Other than that he sleeps, unless he's out looking for victims to leave half-eaten somewhere.

    Post edited by nicstt on
  • ChoholeChohole Posts: 33,604
    nicstt said:
    Chohole said:

    Thanks for that inof.   I was tearing my hair out earlier,  accusing the cats of hexing my PC,  all sorts of things. 

    Cats of course were terribly worried (not)  

    And lol one cat is now watching the animated cat emojie, I think she approves.

    Yours seem far more active than mine.

    He waits till I go to bed, then he wants to play.crying

    Other than that he sleeps, unless he's out looking for victims to leave half-eaten somewhere.

    mine are indoor cats. so maybe they are a bit more lively indoors.  The one that is addicted to animated gifs and lol cat videos does sleep woth me most of the night,  except when she is telling her sister off for making too much noise chasing her toy mice around. She chases around a bit during the day   The other one  talks to her toys, and if she brings then upstairs it can keep both of us awake.

  • fastbike1fastbike1 Posts: 4,081
    edited January 2018

    I didn't experience this problem. i also note that the latest version of Malwarebytes (per the website) is from November 2017 for both Windows and Mac.

    I also didn't get any email from MalwareBytes or any update notifications. I also checked the app for updates.

    Atached is the version info for mine. Win7 64 bit

     

     

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    Post edited by fastbike1 on
  • ebergerlyebergerly Posts: 3,255
    edited January 2018
    fastbike1 said:

    I didn't experience this problem. i also note that the latest version of Malwarebytes (per the website) is from November 2017 for both Windows and Mac.

    I also didn't get any email from MalwareBytes or any update notifications. I also checked the app for updates.

    Atached is the version info for mine. Win7 64 bit

    You've got the latest, the 3808 update package version. If your computer was off until today it probably updated when you booted so you never saw the bad version. And they haven't sent out an email to most customers.

     

     

    Post edited by ebergerly on
  • ChoholeChohole Posts: 33,604
    fastbike1 said:

    I didn't experience this problem. i also note that the latest version of Malwarebytes (per the website) is from November 2017 for both Windows and Mac.

    I also didn't get any email from MalwareBytes or any update notifications. I also checked the app for updates.

    Atached is the version info for mine. Win7 64 bit

     

     

    That is the exact same info that mine displays now.   However I did experience hellish problems yesterday  and it took more than 3 restarts to get it sorted out.

  • fastbike1fastbike1 Posts: 4,081

    @ebergerly

    @Chohole

    I did reboot yesterday for a different reason. It looks like I was accidently lucky and got the right update before I saw/experienced any problems.

  • ChoholeChohole Posts: 33,604
    edited January 2018
    fastbike1 said:

    @ebergerly

    @Chohole

    I did reboot yesterday for a different reason. It looks like I was accidently lucky and got the right update before I saw/experienced any problems.

    Aye and I seemed to have timed it so that I got all the bad ones before finally getting the right one. Every time I thought it had cured itself it started again.  And of course I couldn't get onto to the forums, so didn't see that which ebergely posted until after I had finally got it sorted purely by trial and error.

    Post edited by Chohole on
  • RuphussRuphuss Posts: 2,631
    Chohole said:
    AllenArt said:
    Ruphuss said:

    same here

    first i thought malwarebytes was hijacked

    deleted it and new install fixed it

    now i get an email invite to update my account

    is this legit ?

     

    I have NOT gotten any emails from Malwarebytes. 

    Maybe Ruphuss is using the free version and they are suggesting he upgrade to the paid for version

    i have payed version

  • LeatherGryphonLeatherGryphon Posts: 12,220

    Paid

  • ChoholeChohole Posts: 33,604
    Ruphuss said:
    Chohole said:
    AllenArt said:
    Ruphuss said:

    same here

    first i thought malwarebytes was hijacked

    deleted it and new install fixed it

    now i get an email invite to update my account

    is this legit ?

     

    I have NOT gotten any emails from Malwarebytes. 

    Maybe Ruphuss is using the free version and they are suggesting he upgrade to the paid for version

    i have payed version

    Does your email mail provider give you the option of checking the sender details,  (full heading, source files, raw message or what ever else they call it)  If so check to make sure it came from the reputable source.

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