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Product Returns - A Question For PAs

BlueIreneBlueIrene Posts: 1,318
in The Commons

I don't return products all that often and so keep forgetting to ask this, but it's something I usually wonder when I do. When we're asked to describe why we're returning the product, is any of this info passed on to you? Is it feedback that you can make use of, or just a means of establishing with the Sales department that there's a valid reason for return?

The last time I returned a product it was because my steam-driven system couldn't handle it - there was nothing wrong with the product itself as far as I could tell, but I'd hate to think that the PA saw a return and thought the fault lay with the work produced. Similarly, I wouldn't want to think of PAs seeing returns for a product with a flaw that could easily be remedied and not knowing why. I don't think they're all on the forums. Just curious, really.

Comments

  • FaveralFaveral Posts: 416

    No, they don't share this information with us, unless the product is faulty. But sometimes customers share in this forum why they returned something.

  • BlueIreneBlueIrene Posts: 1,318

    Thanks, Faveral. I've seen forum discussions about products where the PA doesn't seem to be a member of the forum, which is one of the reasons why I asked, that and wondering if there are times when going into more detail might be helpful. I will wonder no more :)

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