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cridgitcridgit Posts: 1,765
edited December 2022 in The Commons

​Redacted

Post edited by cridgit on

Comments

  • TaozTaoz Posts: 10,261

    I don't have any open I think, but I have reported several bugs that haven't been fixed yet, and have couple I still need to report. Frankly I'm surprised how many products I've come across lately that have been bugged, many of them older items which I've just recently used for the first time. I have several thousand products I've never used so I wonder how many bugs I'll come across when I dig into them, with the bug rate I've seen so far.

  • MusicplayerMusicplayer Posts: 515

    I opened a ticket recently where the PA had made a mistake with the geometry in a prop. I found the response from Tech Support was immediate, and within a week they had contacted me again to say the PA had released a fixed update for download. On the whole, I have found Tech Support and the Sales Team to be very helpful and responsive. 

    I guess in this instance it relied on the response of the PA concerned, so was out of Tech Supports hands until that updated file was sent back to them. Perhaps some of the delays in tickets/bug reports being resolved is therefore out of any 'Supports' control.

    smiley

     

  • Serene NightSerene Night Posts: 17,704
    edited June 2017

    The one that bugs me the most is Leo 7. Really like that character, so not fixing him is kind of annoying. It has been put in bug tracker. No further action I am aware of has happened. It has been open since january.

    Post edited by Serene Night on
  • nonesuch00nonesuch00 Posts: 18,729

    I've only reported a few SW or model bugs that weren't 'DAZ Store overcharges me again' related and they have been solved. In fact all the tickets I have filed have been solved although admittedly some bugs I have not filed like a Generation 4 broken thumbnail (there are a few other broken thumbnails too).

    I have some crashdumps though since the latest version of DAZ that I should file new bugs for next time they happen.

  • FSMCDesignsFSMCDesigns Posts: 12,844

    39 tickets, holy cow. I think I have only submitted 10 the whole time I have been at DAZ, LOL

  • nonesuch00nonesuch00 Posts: 18,729
    edited June 2017

    Hmmm...just checked mine I had 4 tickets created and 4 are closed. However I had about 15 - 20 (in approximately 1 year's time mostly) that had been open & solved using my old eMail address. When I changed my eMail address for every online account I had due to my CC card getting stolen online DAZ 3D did not transfer my old tickets to me new email account.  

    Post edited by nonesuch00 on
  • barbultbarbult Posts: 26,241
    70 open tickets. Some as much as 2 years old. 163 closed tickets within the last 2 years. Most are product bugs, including metadata errors.
  • linvanchenelinvanchene Posts: 1,386
    edited June 2017

    20+ submitted. 10+ were open -> 50% solved

    - - -

    Edited: Rest of post removed since the original poster intends to focus on

    product related tickets.

    (my concerns were software related tickets not being adressed for years.)

    Post edited by linvanchene on
  • SpottedKittySpottedKitty Posts: 7,232
    Serene Night said:

    The one that bugs me the most is Leo 7.

    What's the Leo7 problem, again? I remember there was a discussion here on the forum, but it had petered out by the time I bought L7 recently.

  • PedroCPedroC Posts: 200
    Serene Night said:

    The one that bugs me the most is Leo 7. Really like that character, so not fixing him is kind of annoying. It has been put in bug tracker. No further action I am aware of has happened. It has been open since january.

    Same with Rune 7 (a week after her launch), a problem in her symmetry not fixed still.

  • zombietaggerungzombietaggerung Posts: 3,846
    SpottedKitty said:
    Serene Night said:

    The one that bugs me the most is Leo 7.

    What's the Leo7 problem, again? I remember there was a discussion here on the forum, but it had petered out by the time I bought L7 recently.

    His body morph slider alters the figures height, and Y translation.

  • Daywalker DesignsDaywalker Designs Posts: 3,586
    SpottedKitty said:
    Serene Night said:

    The one that bugs me the most is Leo 7.

    What's the Leo7 problem, again? I remember there was a discussion here on the forum, but it had petered out by the time I bought L7 recently.

    Height is fixed, not a separate scaling, and something about a toenail out of place are what I remember.

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