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DAZ3D Just Doesn't Care Enough

GnotMeGnotMe Posts: 131
in The Commons

I and other's have called for some simple, changes, that would save a lot of headaches for USERS, yet they have never been implemented.

 

1. Require vendors to post names (credits) of all accessories used in product illustrations. This means hair, clothing, shoes, and when the product is a pose or hair, please list the character used I have wasted tons of time trying to find that character, or hair, or item of clothing.

2. Have the Readme.txt available to view for every product before the customer buys it. I have purchased too manyu items that turn out not to work for me at all, but by then it is too late. If I had been able to view the readme.txt, I would have known better.

Renderosity has made the Readme.txt always available for every product page, so you have really useful product information beyond the description and blurbs, and they often, although not always have credits listed on their product pages.

This is not rocket science, and probably most of the effort and work would be done by the vendors, so the cost should not be unreasonable for DAZ3D.

 

 

 

 

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Comments

  • Daywalker DesignsDaywalker Designs Posts: 3,586
    GnotMe said:

    I and other's have called for some simple, changes, that would save a lot of headaches for USERS, yet they have never been implemented.

     

    1. Require vendors to post names (credits) of all accessories used in product illustrations. This means hair, clothing, shoes, and when the product is a pose or hair, please list the character used I have wasted tons of time trying to find that character, or hair, or item of clothing.

    And has been repeatedly stated, by PA's at numerous times, it is not always possible for this to be done for the following reasons:

    1: Some items used may not be available here at DAZ.

    2: Not all PA's do their own promotional images, so they may not know what was used, and some items may fall under the previous item.

    3: Sometimes items used in the promo images may not yet be released, so there is no store page to link to.

    4: Some PA's, like Aeon Soul, use custom characters that are not available for sale, or they might be using a slightly tweaked version of one that is supported by their product.

    5: Some of the products that have been added in the past year originally came from another store, and any information that is missing may not have been available at all.

     

  • MattymanxMattymanx Posts: 6,998
    edited April 2017

    2. The product page IS the readme.  Each product page has the following sections:

     - Details

     - What's Included and Features

    Between those two sections, should the info that would go into a readme.

    Post edited by Mattymanx on
  • nightwolf1982nightwolf1982 Posts: 1,229

    1. Like Rendo, some products DO have links to items used in the promo art, as long as they're available from the DAZ store.

    2. The store description page is usually pretty good about identifying any special requirements for using certain products.  On top of that, there's a very active community that is more than willing to help out if you have questions.

    Is DAZ perfect?  No, but no store is.  I've spent my fair share of time hunting down information on products from Rendo just as often as products from DAZ.

  • L'AdairL'Adair Posts: 9,479
    edited April 2017

    While I was formulating my own reply, several other community members gave some great answers. I'd like to include my answer to the second point, though...

    (I am not a DAZ employee, and I have been frustrated by DAZ on many levels since starting this hobby.)

    While a separate readme would be nice, DAZ has something Renderosity doesn't have that makes a readme file less critical: a 30-day, no questions asked, return policy! You buy something that doesn't do what you expected from Rendo, and you're stuck with it. You buy something from DAZ that doesn't meet your needs, you can return it and get your money back. (store credit is default, but you can have it returned to the same account you used to buy in the first place if you ask.) It's not a perfect system, but knowing I'm not stuck with something I can't use makes me more confident buying here, readme or no readme.

    Post edited by L'Adair on
  • BrotherHadesBrotherHades Posts: 89

    Most of the time if the items are not listed from promo images it boils down the items used in the promo are not items sold at Daz. Why should Daz make the artists and vendors list things that will send you to another store that costs Daz a sale. When they have the links to available items here used in promos it keeps you here and spending money here. I mean yes Daz could pass a rule along that all promo images must only include items sold at Daz, but this is harmful in a couple ways. One if the Vendor uses a promo artist it hinders what items the promo artist can use, and after you have amassed 170 GB + of content it is hard to remember where you bought or in case of freebies found an item. Two if a vendor does their own promos and say they have half a dozen or more items in the image, now let's say that promo includes three items they made to sell. They upload said items and Daz decides they don't want all items, only one. Vendor then uploads other items at a different store. Should they have to redo all promos now because Daz only wanted one item and the other items sold elsewhere by Daz's rules can't be linked from the store page since the item is not sold here? 

    Also as to characters used it is often the case that if it is a hodge podge type character created by mixing a bit of a dial here and bit of that dial there. While they could say what all they used to make the character if it is not a character made publicly available does it matter which characters they used. I know there are vendors that use a personal character in promotional images that are very hesitant to make their personal creations available publicly as they they don't want to see porn made using them. And with how Daz's EULA is written there is no way to stop that usage if their character was made available.

      

  • FSMCDesignsFSMCDesigns Posts: 12,847
    GnotMe said:

    I and other's have called for some simple, changes, that would save a lot of headaches for USERS, yet they have never been implemented.

     

    1. Require vendors to post names (credits) of all accessories used in product illustrations. This means hair, clothing, shoes, and when the product is a pose or hair, please list the character used I have wasted tons of time trying to find that character, or hair, or item of clothing.

    2. Have the Readme.txt available to view for every product before the customer buys it. I have purchased too manyu items that turn out not to work for me at all, but by then it is too late. If I had been able to view the readme.txt, I would have known better.

    Renderosity has made the Readme.txt always available for every product page, so you have really useful product information beyond the description and blurbs, and they often, although not always have credits listed on their product pages.

    This is not rocket science, and probably most of the effort and work would be done by the vendors, so the cost should not be unreasonable for DAZ3D.

     

     

     

     

    You are so right, DAZ just doesn't care enough, I hate the fact that their flagship app is free and has as many features as it does, it's a trap I tell ya, you try the app and then you end up spending money on the base figures, oh wait, they are included for free!!?? blasphemy!!!

    Don't even get me started on the sales, I mean it's like they are purposely trying to drain my bank account and leave me wanting more like a crazy addict or something.

    And what is this PC racket, I mean 30% off DAZ originals and 2 coupons to save even more each month, who the heck does that!!??

    Then there is this thing where they let me return anything up to 30 days out, how am I suposed to shop at other stores with crazy things like this happening under our noses, they really don't care about me at all!!!

  • Stryder87Stryder87 Posts: 899
    FSMCDesigns said:

    You are so right, DAZ just doesn't care enough, I hate the fact that their flagship app is free and has as many features as it does, it's a trap I tell ya, you try the app and then you end up spending money on the base figures, oh wait, they are included for free!!?? blasphemy!!!

    Don't even get me started on the sales, I mean it's like they are purposely trying to drain my bank account and leave me wanting more like a crazy addict or something.

    And what is this PC racket, I mean 30% off DAZ originals and 2 coupons to save even more each month, who the heck does that!!??

    Then there is this thing where they let me return anything up to 30 days out, how am I suposed to shop at other stores with crazy things like this happening under our noses, they really don't care about me at all!!!

  • Oso3DOso3D Posts: 15,095

    The no questions asked 30 day thing goes a LONG way toward opening up my wallet.

     

  • exstarsisexstarsis Posts: 2,128

    I'm afraid that the return policy at Daz creates pretty fervent supporters. Makes it hard for certain complaints to get a foothold. 

  • nemesis10nemesis10 Posts: 3,876
    edited April 2017
    dreamfarmer said:

    I'm afraid that the return policy at Daz creates pretty fervent supporters. Makes it hard for certain complaints to get a foothold. 

    In truth there have been changes based on user suggestions but this one has specific problems: 

    1: Some items used may not be available here at DAZ.

    2: Not all PA's do their own promotional images, so they may not know what was used, and some items may fall under the previous item.

    3: Sometimes items used in the promo images may not yet be released, so there is no store page to link to.

    4: Some PA's, like Aeon Soul, use custom characters that are not available for sale, or they might be using a slightly tweaked version of one that is supported by their product.

    5: Some of the products that have been added in the past year originally came from another store, and any information that is missing may not have been available at all.

    The trick is convincing people that simply repeating an impractical idea doesn't make it any easier.

     

    Post edited by nemesis10 on
  • Charlie JudgeCharlie Judge Posts: 13,346
    FSMCDesigns said:
    GnotMe said:

    I and other's have called for some simple, changes, that would save a lot of headaches for USERS, yet they have never been implemented.

     

    1. Require vendors to post names (credits) of all accessories used in product illustrations. This means hair, clothing, shoes, and when the product is a pose or hair, please list the character used I have wasted tons of time trying to find that character, or hair, or item of clothing.

    2. Have the Readme.txt available to view for every product before the customer buys it. I have purchased too manyu items that turn out not to work for me at all, but by then it is too late. If I had been able to view the readme.txt, I would have known better.

    Renderosity has made the Readme.txt always available for every product page, so you have really useful product information beyond the description and blurbs, and they often, although not always have credits listed on their product pages.

    This is not rocket science, and probably most of the effort and work would be done by the vendors, so the cost should not be unreasonable for DAZ3D.

     

     

     

     

    You are so right, DAZ just doesn't care enough, I hate the fact that their flagship app is free and has as many features as it does, it's a trap I tell ya, you try the app and then you end up spending money on the base figures, oh wait, they are included for free!!?? blasphemy!!!

    Don't even get me started on the sales, I mean it's like they are purposely trying to drain my bank account and leave me wanting more like a crazy addict or something.

    And what is this PC racket, I mean 30% off DAZ originals and 2 coupons to save even more each month, who the heck does that!!??

    Then there is this thing where they let me return anything up to 30 days out, how am I suposed to shop at other stores with crazy things like this happening under our noses, they really don't care about me at all!!!

     +1   LOL

    Get the free app,  pick up freebies at various sites (including DAZ), and you could do a lot without ever spending a penny.

    And don't even get me started on customer service. If something is on sale for less within 30 days they give me a refund of the difference or return anything (except gift cards or memberships) within 30 days. Buy an item that is in a bundle and then you buy the bundle within the 30 day period and there is no problem getting a refund for your original purchase.

    And that PC club, memberships sometimes go on sale and the monthly coupons by themselves are worth more than membership cost; not to mention the PC freebies and  the extra discounts.

  • ArtAngelArtAngel Posts: 2,030
    edited April 2017
    GnotMe said:

    I and other's have called for some simple, changes, that would save a lot of headaches for USERS, yet they have never been implemented.

     

    1. Require vendors to post names (credits) of all accessories used in product illustrations. This means hair, clothing, shoes, and when the product is a pose or hair, please list the character used I have wasted tons of time trying to find that character, or hair, or item of clothing.

    2. Have the Readme.txt available to view for every product before the customer buys it. I have purchased too manyu items that turn out not to work for me at all, but by then it is too late. If I had been able to view the readme.txt, I would have known better.

    Renderosity has made the Readme.txt always available for every product page, so you have really useful product information beyond the description and blurbs, and they often, although not always have credits listed on their product pages.

    This is not rocket science, and probably most of the effort and work would be done by the vendors, so the cost should not be unreasonable for DAZ3D.

     

     

     

     

    @GnotMe I feel and have felt your pain. Dazerland is a different animal than other sites and I too once made a post similar to yours. After I threatened to boucott Daz I found the artists to be more kind than the members. They took the time to explain the process and why listing such things was difficult in this environment. First let me say don't let members answering for artists intimidate you and click on my profile and you will see I am a member only. My response to something vendor related is irrelevant. Second as you know when someone buys the Lincoln Continental they don't get Matthew McConaughey as a  chauffeur.  Recently I posted a suggestion that PA artists get paid a referral fee if they provided accessory links that would reimburse them for items bought from those links and hopefully encourage them to list more as your post suggested. Some member pointed me to an unrelated affiliate program and there were no replies from the artists. PM me with your email if you'd really like to see a change. I will respond outside of Daz.

    Post edited by ArtAngel on
  • ArtAngelArtAngel Posts: 2,030
    L'Adair said:

    While I was formulating my own reply, several other community members gave some great answers. I'd like to include my answer to the second point, though...

    (I am not a DAZ employee, and I have been frustrated by DAZ on many levels since starting this hobby.)

    While a separate readme would be nice, DAZ has something Renderosity doesn't have that makes a readme file less critical: a 30-day, no questions asked, return policy! You buy something that doesn't do what you expected from Rendo, and you're stuck with it. You buy something from DAZ that doesn't meet your needs, you can return it and get your money back. (store credit is default, but you can have it returned to the same account you used to buy in the first place if you ask.) It's not a perfect system, but knowing I'm not stuck with something I can't use makes me more confident buying here, readme or no readme.

    That is absolutely true.

  • fixmypcmikefixmypcmike Posts: 19,707

    You can see the readme for a product by plugging in the SKU# here:  http://docs.daz3d.com/doku.php/public/read_me/index/19179/start

    or for the index http://docs.daz3d.com/doku.php/public/read_me/index/start

  • marblemarble Posts: 7,500

    Well, the return policy at Rendo does leave something to be desired but I wouldn't say that you are stuck with something that doesn't meet expectations. I've had two refunds in two weeks lately. However, their policy is for the customer to discuss the complaint with the vendor and I have found that somewhat tricky since, on at least a couple of occasions, the vendor has become very aggressive about such criticism. When I complain to DAZ, I deal with customer support and sometimes they pass on my observations to the PA but they never demand that I engage with the PA myself.

    Also, sometimes I return a DAZ store item just because I decide I don't need or like it - not because it is faulty or poor quality. I think Rendo require some kind of agreement from the vendor that the item doesn't peform as advertised.

     

  • Serene NightSerene Night Posts: 17,704
    edited April 2017

    I do think the readmes and instructions could be more accessible and easier for users to understand. In any support situation there can always room for improvement and as the store and base grows so should the knowledgebase and the instructive material.  Standards can always improve and standard operation procedures should be developed and complied with. 

    The product descriptions for example should divulge accurate info about the product. Items which do not actually contain Iray base materials should be indicated. Rooms which do not allow you to hide sections should be indicated. Excessively large files should be indicated.

    Daz does rely a bit too much on forums to provide information about products which should be available prior to purchasing To help users make informed buying decisions.

     

     

    Post edited by Serene Night on
  • ArtAngelArtAngel Posts: 2,030
    edited April 2017

    Duplicate post.

     

    ******* Where is the delete post button???? Cripers!!!!!

    Post edited by ArtAngel on
  • ArtAngelArtAngel Posts: 2,030
    edited April 2017

    IMHO, a simple notification, instead of "this gal will rock you wortld"  could be "this hair excluded or this dress excluded" or better still this chick/dude is bald and naked, etc would help newcomers to daz. The real honey for Daz PAs are the new members with a pocket ful of money, and members make 0 on newcomers but newcomers are what Daz PAs survive on ... so don't undermine them.  Daz seally should make vendors use only Daz accessories and pay them a referral fee to list products featured - bottom line. Why support renderosity items on Daz promos?   If a vendor is selling a figure but new comers don't know it's bald and naked why not say hair clothes and accesories excluded? Yes you long Daz members are crucial BUT you are smarter and make wiser decisions. You hug yopur wallets. Newbies have money to spend. This is the livlihood of PAs and Daz .. not members.

     

    Edit: Yes I see the spelling errors ... no I am not correcting them

    Post edited by ArtAngel on
  • exstarsisexstarsis Posts: 2,128
    Serene Night said:

    I do think the readmes and instructions could be more accessible and easier for users to understand. In any support situation there can always room for improvement and as the store and base grows so should the knowledgebase and the instructive material.  Standards can always improve and standard operation procedures should be developed and complied with. 

    The product descriptions for example should divulge accurate info about the product. Items which do not actually contain Iray base materials should be indicated. Rooms which do not allow you to hide sections should be indicated. Excessively large files should be indicated.

    Daz does rely a bit too much on forums to provide information about products which should be available prior to purchasing To help users make informed buying decisions.

    Totally agree with some of these. Daz should pretty much incorporate MOST of Daz-Deals into its set of web services. the Readme linked to the product page is something I use constantly. And wouldn't it be nice if there was ALWAYS a top-down clay-view of a location-based model, so you could see if it had a full set of walls or not?

    But that Daz is careless of its customers because it doesn't _require_ links to secondary products on a product page... Not something I can get behind.

  • ArtAngelArtAngel Posts: 2,030
    edited April 2017

    When I joined Daz after supporting artists by spending 2.5k in one month and I voiced concerns like thisI felt punched in the gut. Not by artists but by members. Artists need to stand up and respond to discussions like these.

    Members told me to get lost. Said good riddence, adios and goodbye... I almost went to consumer affairs. Members should be careful when speaking on behalf of artists because I have found artists reponses to be kind and much more explanatory. 

    Post edited by ArtAngel on
  • Daywalker DesignsDaywalker Designs Posts: 3,586
    ArtAngel said:

    IMHO, a simple notification, instead of "this gal will rock you wortld"  could be "this hair excluded or this dress excluded" or better still this chick/dude is bald and naked, etc would help newcomers to daz. The real honey for Daz PAs are the new members with a pocket ful of money, and members make 0 on newcomers but newcomers are what Daz PAs survive on ... so don't undermine them.  Daz seally should make vendors use only Daz accessories and pay them a referral fee to list products featured - bottom line. Why support renderosity items on Daz promos?   If a vendor is selling a figure but new comers don't know it's bald and naked why not say hair clothes and accesories excluded? Yes you long Daz members are crucial BUT you are smarter and make wiser decisions. You hug yopur wallets. Newbies have money to spend. This is the livlihood of PAs and Daz .. not members.

     

    Edit: Yes I see the spelling errors ... no I am not correcting them

    That's just it; the store page does tell you what is included, so saying that they should tell you the character is bald and naked doesn't make sense. As for the idea of limiting the PAs to using only items from this store, that's far easier said than done; many of the PAs have been doing this for long enough that they have (like some plain users) thousands of items, and it's not exactly easy to tell where they were purchased, especially when many PAs sell at more than one store. Long time PAs (or staff) can probably say if this has ever been attempted, as I'm not sure on that point.

  • ArtAngelArtAngel Posts: 2,030
    edited April 2017

    When I joined Daz after supporting artists by spending 2.5k in one month and I voiced concerns like tis I felt punched in the gut. Not by artists but by members. Artists need to stand up and respond to discussions like these.

    daywalker03 said:
    ArtAngel said:

    IMHO, a simple notification, instead of "this gal will rock you wortld"  could be "this hair excluded or this dress excluded" or better still this chick/dude is bald and naked, etc would help newcomers to daz. The real honey for Daz PAs are the new members with a pocket ful of money, and members make 0 on newcomers but newcomers are what Daz PAs survive on ... so don't undermine them.  Daz seally should make vendors use only Daz accessories and pay them a referral fee to list products featured - bottom line. Why support renderosity items on Daz promos?   If a vendor is selling a figure but new comers don't know it's bald and naked why not say hair clothes and accesories excluded? Yes you long Daz members are crucial BUT you are smarter and make wiser decisions. You hug yopur wallets. Newbies have money to spend. This is the livlihood of PAs and Daz .. not members.

     

    Edit: Yes I see the spelling errors ... no I am not correcting them

    That's just it; the store page does tell you what is included, so saying that they should tell you the character is bald and naked doesn't make sense. As for the idea of limiting the PAs to using only items from this store, that's far easier said than done; many of the PAs have been doing this for long enough that they have (like some plain users) thousands of items, and it's not exactly easy to tell where they were purchased, especially when many PAs sell at more than one store. Long time PAs (or staff) can probably say if this has ever been attempted, as I'm not sure on that point.

    You are not a PA so your opinion is insignificant. This is not affecting your wallet.

     

    Post edited by ArtAngel on
  • CypherFOXCypherFOX Posts: 3,401

    Greetings,

    ArtAngel said:

    You are not a PA so your opinion is insignificant. This is not affecting your wallet.

    I...

    Wow.  Maybe reword that?

    ...

    Anyway, for #2, the README's are available, for nearly every product in the store.  (There's a bunch of older ones that never got transitioned, apparently.)

    For #1...  Eh.  You're demanding that something be required, without understanding the problems that go into it.  That's par for the Internet, but so's being told that it's not going to work that way.  ¯\_(ツ)_/¯

    For some of us who've had very strong examples of the fact that DAZ *DOES* care a great deal, threads which insult and demand changes without understanding why things are they way they are raise hackles.  (Even worse are the threads that assume bad intentions. :( )  So...yeah.  It's not perfect, and sometimes *gasp* you won't ever find out what hair was used in a promo.  It doesn't mean DAZ doesn't care, it means it's a hard problem to solve fairly.

    --  Morgan

    p.s. Whenever you think, 'It's not rocket science...' you're probably underestimating the problem.  Just...a helpful guideline.

  • AnotherUserNameAnotherUserName Posts: 2,727
    FSMCDesigns said:
    GnotMe said:

    I and other's have called for some simple, changes, that would save a lot of headaches for USERS, yet they have never been implemented.

     

    1. Require vendors to post names (credits) of all accessories used in product illustrations. This means hair, clothing, shoes, and when the product is a pose or hair, please list the character used I have wasted tons of time trying to find that character, or hair, or item of clothing.

    2. Have the Readme.txt available to view for every product before the customer buys it. I have purchased too manyu items that turn out not to work for me at all, but by then it is too late. If I had been able to view the readme.txt, I would have known better.

    Renderosity has made the Readme.txt always available for every product page, so you have really useful product information beyond the description and blurbs, and they often, although not always have credits listed on their product pages.

    This is not rocket science, and probably most of the effort and work would be done by the vendors, so the cost should not be unreasonable for DAZ3D.

     

     

     

     

    You are so right, DAZ just doesn't care enough, I hate the fact that their flagship app is free and has as many features as it does, it's a trap I tell ya, you try the app and then you end up spending money on the base figures, oh wait, they are included for free!!?? blasphemy!!!

    Don't even get me started on the sales, I mean it's like they are purposely trying to drain my bank account and leave me wanting more like a crazy addict or something.

    And what is this PC racket, I mean 30% off DAZ originals and 2 coupons to save even more each month, who the heck does that!!??

    Then there is this thing where they let me return anything up to 30 days out, how am I suposed to shop at other stores with crazy things like this happening under our noses, they really don't care about me at all!!!

    LOL, snicker, snicker...

    yeslaugh

  • nemesis10nemesis10 Posts: 3,876
    ArtAngel said:

    When I joined Daz after supporting artists by spending 2.5k in one month and I voiced concerns like tis I felt punched in the gut. Not by artists but by members. Artists need to stand up and respond to discussions like these.

    daywalker03 said:
    ArtAngel said:

    IMHO, a simple notification, instead of "this gal will rock you wortld"  could be "this hair excluded or this dress excluded" or better still this chick/dude is bald and naked, etc would help newcomers to daz. The real honey for Daz PAs are the new members with a pocket ful of money, and members make 0 on newcomers but newcomers are what Daz PAs survive on ... so don't undermine them.  Daz seally should make vendors use only Daz accessories and pay them a referral fee to list products featured - bottom line. Why support renderosity items on Daz promos?   If a vendor is selling a figure but new comers don't know it's bald and naked why not say hair clothes and accesories excluded? Yes you long Daz members are crucial BUT you are smarter and make wiser decisions. You hug yopur wallets. Newbies have money to spend. This is the livlihood of PAs and Daz .. not members.

     

    Edit: Yes I see the spelling errors ... no I am not correcting them

    That's just it; the store page does tell you what is included, so saying that they should tell you the character is bald and naked doesn't make sense. As for the idea of limiting the PAs to using only items from this store, that's far easier said than done; many of the PAs have been doing this for long enough that they have (like some plain users) thousands of items, and it's not exactly easy to tell where they were purchased, especially when many PAs sell at more than one store. Long time PAs (or staff) can probably say if this has ever been attempted, as I'm not sure on that point.

    You are not a PA so your opinion is insignificant. This is not affecting your wallet.

     

    I probably should mention that 1) many of the vendors started out as customers here, and 2) all of us in this forum have opinions of equal weight whether we want more stuff on the product page or less; if this is suposed to be an intimate communication between you and a vendor or Dazmanagement, perhaps a public forum is not the best place to address this since you might get other people's persopective?

  • ArtAngelArtAngel Posts: 2,030
    edited April 2017
    nemesis10 said:
    ArtAngel said:

    I probably should mention that 1) many of the vendors started out as customers here, and 2) all of us in this forum have opinions of equal weight whether we want more stuff on the product page or less; if this is suposed to be an intimate communication between you and a vendor or Dazmanagement, perhaps a public forum is not the best place to address this since you might get other people's persopective?

     

    Nicely said and I appreciate that. A while ago I got a truckload of perspectives in an earlier disussion. They were so kind ... not kind ... the Daz police locked the discussion. I am seeing the same people with the same comments here and I am seeing the same complaints undermined. The truth is if I ask for thousands in a refund, which I may do, this only affects PAs not members.  How can a member decide a PAs fate?

    Edit: I think it's pretty obvious I am not here to make friends, sell books, but to buy art, hoping what you see is what you get. If I put my freaky ghost book with a potty mouthed character and sold it under a kiddy cover there would be outcries. And my point isn't to make an argument it is simply to reveal an injustice.

    Post edited by ArtAngel on
  • DestinysGardenDestinysGarden Posts: 2,553

    Here, I'll break it down.  I've said this before. It is 3am. You have been awake for 28 hours, and the only thing standing between you and going to sleep is filling in an optional section of the submission page, which means another hour of time awake to open all your scene files to list everything you used in 15 promo pics, if it was bought from Daz3d in the first place. Daz has told us that to link to the items used in promos on the store pages is a very fiddly, time consuming process, that rarely leads to additional sales. Rarely. The whole idea is a value add, a bonus. 

    It doesn't mean Daz doesn't care. It means Daz does care, and choses to invest its efforts where there is the best return on investment. Like having the best quality assurance in the market, or developing new features. The 30 day, no questions asked, return policy means you are never stuck with something does not work, or is the wrong shade of blue.

  • fixmypcmikefixmypcmike Posts: 19,707

    Please remember that attacking other forum members is not permitted per the TOS.

  • ArtAngelArtAngel Posts: 2,030
    nemesis10 said:
    ArtAngel said:

    I probably should mention that 1) many of the vendors started out as customers here, and 2) all of us in this forum have opinions of equal weight whether we want more stuff on the product page or less; if this is suposed to be an intimate communication between you and a vendor or Dazmanagement, perhaps a public forum is not the best place to address this since you might get other people's persopective?

     

    Nicely said and I appreciated that. A while ago I got a truckload of perspectives in an earlier disussions. They were so kind ... not kind ... the Daz police locked the discussions. I am seeing the same people with the same comments here and I am seeing the same complaints undermined. The truth is if I ask for thousands in a refund, which I may do,  this only affects PAs not members.  How can a member decide a Pas fate?

    Fixmypcmike said:

    Please remember that attacking other forum members is not permitted per the TOS.

    I swear to God if this forum gets locked I will go to consumer affairs.

     

  • nemesis10nemesis10 Posts: 3,876
    ArtAngel said:
    nemesis10 said:
    ArtAngel said:

    I probably should mention that 1) many of the vendors started out as customers here, and 2) all of us in this forum have opinions of equal weight whether we want more stuff on the product page or less; if this is suposed to be an intimate communication between you and a vendor or Dazmanagement, perhaps a public forum is not the best place to address this since you might get other people's persopective?

     

    Nicely said and I appreciate that. A while ago I got a truckload of perspectives in an earlier disussion. They were so kind ... not kind ... the Daz police locked the discussion. I am seeing the same people with the same comments here and I am seeing the same complaints undermined. The truth is if I ask for thousands in a refund, which I may do, this only affects PAs not members.  How can a member decide a PAs fate?

    I think one problem is all this  discussion becomes very personal if you post in a public forum and haven't decided what you want. Is it that you are looking for a group of people to agree with you? Are you looking for the rationale for the company's business practices?  Are you sounding out whether your suggestion is helpful to a lot of people?  I too have spent untold thousands here and pretty much read the description of a product and accept that what is in the description (and not the advertisement images) are the final word that is in the product.  When I buy cereal in the supermarket and it says "oatmeal", I don't open the box and ask where is the spoon and bowl; there is a picture of a spoon and bowl on the box!. I keep thinking this is an issue of reading comprehension.  The Read-Me has an area called File List which explicitly describes every figure, pose, and texture in a product without any ambiguity which is pretty much identical to the Read-Me for Renderosity.  Having shopped here since the store started, I gather this a problem for some people but I'm not sure it is a major problem for most people.

This discussion has been closed.