GC Discount missing at checkout - be careful
barbult
Posts: 26,540
I sponsor various contests, so I frequently purchase several small gift cards for prizes. Today, the cart correctly shows the BB 10% discount UNTIL I go to checkout. Then it shows the discount, but does not subtract it from the total. Refreshing the page does not help. I had to Edit Cart and go back to checkout again to get it to work. So be careful! Don't just click Place Order without looking closely. I'm not sure what I would have been charged if I clicked Place Order with the inaccurate total showing.
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Comments
That may explain why the shopping cart won't work right now..... Hopefully they are fixing the issue.
I'm not seeing that - what do you have in your cart, just a Gift Card? And you have the Bonus Buyer discount?
Yes, Richard, I had just a Gift Card and I am a Bonus Buyer. I attached 2 screenshots to my original post, but that bug the prevents images in the first post from showing is hiding them. I'll attach them here again. I purchased 4 small gift cards today as prizes for the RRRR contest. The first $7 purchase went through the process correctly. Gift cards 2,3, and 4 all had the issue with wrong total. Could there be a problem with purchasing multiple gift cards in a row?
I don't understand why I can have only one gift card in the cart at one time either. It is a pain to have to charge multiple tiny amounts to the credit card repeatedly and sit through the long "Processing" phase each time.
Well, the sums are clearly wrong so please open a support ticket. I'll ask if the issue could related to repeat purchases.
Request #241004 submitted.