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"Patty Cake" Top Sellers discount not working

NorthOf45NorthOf45 Posts: 5,771
in The Commons

The featured Top Sellers on the "Patty Cake" promotion do not show any discount, and none is applied in the cart. All the other promotions still appear to be okay, but that one has something I decided I want to get, of course.
 

Comments

  • KaribouKaribou Posts: 1,325
    edited December 2016

    The 60% off-with-new-release bestseller items for the Patty Cake sale aren't working triggering the sale.  I use the DAZ Deals plugin for Firefox, which shows the % off any item in my cart.  As you can see, the items -- which SHOULD be 60% off PLUS  my 25% Holiday Loyalty Reward are only showing the 25% off.  The other bestseller offers (such as Priya G3F, on sale with the "Runtime DNA Blow-out Sale" shown in cart) are discounting properly. 

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    Post edited by Karibou on
  • KaribouKaribou Posts: 1,325

    Lol. Great minds...

    http://www.daz3d.com/forums/discussion/132406/patty-cake-for-christmas-2016-bestsellers-not-triggering-sale

     

    Hey moderator people -- combine threads?

  • Richard HaseltineRichard Haseltine Posts: 109,683

    We will flag this for Daz

  • NorthOf45NorthOf45 Posts: 5,771

    Thanks, but it's been a couple of days and no progress (I know it's the weekend, but still), and now none of the 2016 Top Sellers from any of the pages have any discounts (other than Featured Artist discounts), except for today's batch (and the button link is wrong, it goes to the December 10th list)

  • KaribouKaribou Posts: 1,325
    NorthOf45 said:

    Thanks, but it's been a couple of days and no progress (I know it's the weekend, but still), and now none of the 2016 Top Sellers from any of the pages have any discounts (other than Featured Artist discounts), except for today's batch (and the button link is wrong, it goes to the December 10th list)

    I think they're working on it.  My official support ticket showed activity an hour ago. And DAZ customer support isn't in on the weekends -- never has been.  They generally make up for it during the rest of the week, though!  Chances are, all the glitches will be resolved at the same time.  I have faith!

  • KaribouKaribou Posts: 1,325
    edited December 2016

    Okay, just got an email from customer service saying that if I logged out, cleared cache/cookies, tried a new browser, etc., the sale should be working.  It isn't.  I even tried from my phone.  Anyone else having luck?  I responded to my support ticket, but I think the mods sometimes flag quicker than the support ticket system does!

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    Post edited by Karibou on
  • RedzRedz Posts: 1,459

    No not working for me yet either:( 

  • NorthOf45NorthOf45 Posts: 5,771

    Still not working. Tried three different browsers, all the same.

  • KaribouKaribou Posts: 1,325

    Customer service is still working on it, as of 40 minutes ago, according to my support ticket. Alas, since it's now closing time in Utah, I suspect nothing will be fixed until tomorrow.

  • NorthOf45NorthOf45 Posts: 5,771

    Almost there. Getting the base discount of 50%, but a new item doesn't push it to 60% off.

  • KaribouKaribou Posts: 1,325

    It worked for me.  File a support ticket if you haven't already.  They were very helpful once the problem was given to the right people.  :)

  • youri_zyouri_z Posts: 161
    NorthOf45 said:

    Almost there. Getting the base discount of 50%, but a new item doesn't push it to 60% off.

    Same.

  • RedzRedz Posts: 1,459
    edited December 2016
    NorthOf45 said:

    Almost there. Getting the base discount of 50%, but a new item doesn't push it to 60% off.

    +1

    Post edited by Redz on
  • NorthOf45NorthOf45 Posts: 5,771

    Okay, looks like it is all good now. Get 'em while they're hot...

  • RedzRedz Posts: 1,459
    NorthOf45 said:

    Okay, looks like it is all good now. Get 'em while they're hot...

    Western Town still isn't discounting correctly for me. :(

  • Charlie JudgeCharlie Judge Posts: 13,451
    edited December 2016

    The i13 top seller items are not stacking.

    Post edited by Charlie Judge on
  • RedzRedz Posts: 1,459

    Just confirmed that none of the 2015 top sellers from the Patty Cake promo are getting the extra 10% off with a new release.

    Why does shopping here have to be so complicated? 

  • NorthOf45NorthOf45 Posts: 5,771

    Huh. Fixed one, broke the other. Now, the 50% -> 60% discounts works properly (and the one 70% -> 85%), but the 60% -> 70% ones don't, across the board.

  • RedzRedz Posts: 1,459
    NorthOf45 said:

    Huh. Fixed one, broke the other. Now, the 50% -> 60% discounts works properly (and the one 70% -> 85%), but the 60% -> 70% ones don't, across the board.

    Yup. Forth day now waiting for this to get fixed. I put in a ticket, but the promotion will likely rotate out before it gets fixed, and I refuse to buy and then have to go to the hassle of requesting a refund. 

  • RedzRedz Posts: 1,459

    Looks like it's fixed finally. Checked out with full discount. Thanks Daz.

  • youri_zyouri_z Posts: 161
    edited December 2016

    Well, it was fixed. It's broken again.

    So are the 2016 Top Seller discounts on the other pages, plus the 2013-2015 Superhero discounts.

    Post edited by youri_z on
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