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DIM won't log in

CherubitCherubit Posts: 994
in New Users

Formatted computer.

Downloaded DIM.

Trying to log in but it says: "unable to login on the specified account. Verify the e-mail and/or password and try again", but I just logged in here!

Comments

  • barbultbarbult Posts: 26,218

    I see the same problem. I can't log in to Daz Connect either.

  • CherubitCherubit Posts: 994
    barbult said:

    I see the same problem. I can't log in to Daz Connect either.

    Oh I thought it was only here :O Maybe it's a bug?

  • Ankoku-jinAnkoku-jin Posts: 18
    edited November 2016

    Same problem, logs say "Network Error during authentication". Looks like a problem on DAZ's side, and of course during a holiday! One where I'd like to download the beta to try out my shiny new graphics card...

    Post edited by Ankoku-jin on
  • Aiijuin GraphicsAiijuin Graphics Posts: 171
    edited November 2016

    Having the same issue here also.  I have my DIM set to auto-log.  Haven't changed password in DAZ. 

    Incorrect password and/or account.

    Go into DAZ - change my password - shut down DIM.  Restart DIM.

    Plug in new password.

    DIM still unable to login to the 'specified account.'

    I purchased 49 things on DAZ last night.  Guess I have to download them all manually and install them all manually.

    yay ---  frown

    Contacting customer service now, but I had to check see if others were having this issue, or if my DIM was updated by DAZ and I needed to download a new DIM.  Guess I have my answer.  Thank you for your post on this one.  I thought I was going nuts.

    Post edited by Aiijuin Graphics on
  • rtvkeithrtvkeith Posts: 1
    edited November 2016

    Same here. No connection after multiple deletions and reinstallations. In DAZ Studio 4.9 connect > My Account - my DAZ 3d Account opens in a web browser, but no login via DAZ Studio or DAZ Install Manager.

    Follow-up: Eight hours later after  Thanksgiving Day it now reconnects. All is fine again. Thanks!

    Post edited by rtvkeith on
  • Richard HaseltineRichard Haseltine Posts: 108,000

    This issue has been reported. Connect did let me log-in and install an item, but it was very slow.

  • CherubitCherubit Posts: 994

    thank you for your answers guys! I feel relieved it's not just my account~ I will check if it works as soon as my win10 finishes the update frown (it totally kills the bandwidth)

  • Charlie JudgeCharlie Judge Posts: 13,247

    It appears to be fixed now.

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