Loading...
> >

Refund? I know I must be missing it...

scullygirl818_02147fecb6scullygirl818_02147fecb6 Posts: 170
in The Commons

I can't seem to find about it, so I know I must just be having a brain fart and not seeing the terms. What I'm wondering is what the terms if I just want to return something I didn't download, can I do that? I don't want tech support I just want to return it.

 

Thanks

Comments

  • AnotherUserNameAnotherUserName Posts: 2,727
    edited November 2016

    Yah you sure can. Just indicate that you dont need technical assistance and designate what form of refund you want (store credit = default).

    Post edited by AnotherUserName on
  • Richard HaseltineRichard Haseltine Posts: 109,456

    Set the Contact Department as Sales.

  • scullygirl818_02147fecb6scullygirl818_02147fecb6 Posts: 170

    Does it matter if it was downloaded? There was actually two things, but the one I downloaded. I know you used to be able to try them out first.

    If that's the default, I assume that means I can get money put back on the credit card rather than store credit?

    Thanks!

  • scullygirl818_02147fecb6scullygirl818_02147fecb6 Posts: 170

    Also is this just under submit a ticket?

  • AnotherUserNameAnotherUserName Posts: 2,727

    Submit a ticket to the Sales Department. It dosent matter if you downloaded it or not but you will be required to delete all copies that are on your computer or whatever. Specifically indicate in your ticket that you want a refund to your credit card.

  • scullygirl818_02147fecb6scullygirl818_02147fecb6 Posts: 170

    Yes I know you need to delete it. Thanks so much for the help!

  • CybersoxCybersox Posts: 9,563

    Just be aware that Customer Service is only human.  Right now they're slogged under since all the crazy price changes and package deals during the PC scale had a lot of people submitting adjustments... I know I did. :) 

  • Pixel8tedPixel8ted Posts: 613

    It will probably take at least one day. I used the sales department option...issue occured 11-14 and was resolved today 11-15. 

  • Silent WinterSilent Winter Posts: 3,914

    And since no one mentioned it specifically - it's a 30-day money back guarantee.  So if it's been more than 30 days, you can't get it.  (All the more reason to try stuff out as soon as you buy it ;) )

Sign In or Register to comment.