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Anyone Else Having Trouble With The DIM And Product Not Loading?- Solved

TJohnTJohn Posts: 11,339
edited November 2016 in The Commons

I am. sad

Post edited by TJohn on

Comments

  • IceDragonArtIceDragonArt Posts: 12,745

    What's not loading? 

  • TJohnTJohn Posts: 11,339
    Ice Dragon Art said:

    What's not loading? 

    The program itself. It doesn't recognize the password. If I check it off-line, only the Installed panel works.

  • Richard HaseltineRichard Haseltine Posts: 107,953

    Do you mean a product isn't showing in DIM, or isn't showing in DS after installation, or do you mean that items are not showing in DIM generally?

  • TJohnTJohn Posts: 11,339
    edited November 2016
    Richard Haseltine said:

    Do you mean a product isn't showing in DIM, or isn't showing in DS after installation, or do you mean that items are not showing in DIM generally?

    DIM has three panels. If I use the off-line checkbox, I see only the products in  the panel on the far right (Installed). If I try to run it on-line, DIM will not load at all.

    Post edited by TJohn on
  • TJohnTJohn Posts: 11,339

    Should I uninstall and reinstall DIM?

  • TJohnTJohn Posts: 11,339
    Tjohn said:

    Should I uninstall and reinstall DIM?

    I did. It didn't help. Suggestions? Please?

  • TJohnTJohn Posts: 11,339

    Really? Nothing?

  • Richard HaseltineRichard Haseltine Posts: 107,953

    Had you used custom locations for the Downloads folder? DIM's settings are in C:\\Users\YOU\AppData\DAZ 3D\InstallManager\User Accounts, though you might want to look at the log file in the Install Manager folder itself first.

  • TJohnTJohn Posts: 11,339
    Richard Haseltine said:

    Had you used custom locations for the Downloads folder? DIM's settings are in C:\\Users\YOU\AppData\DAZ 3D\InstallManager\User Accounts, though you might want to look at the log file in the Install Manager folder itself first.

    Thank you Richard. No I let DIM determine the locations. What is the log file name?

  • fixmypcmikefixmypcmike Posts: 19,685

    Is it rejecting your login, or is it having problems after you log in?

  • Richard HaseltineRichard Haseltine Posts: 107,953

    There are two - Hlog.txt and log.txt. I think, though I can't recall for certain, that Hlog is more the application and log is the file handling.

  • TJohnTJohn Posts: 11,339
    Fixmypcmike said:

    Is it rejecting your login, or is it having problems after you log in?

    It was rejecting my login. I added a new account to the DIM and got it working again (not perfectly, but OK). So solved. Thanks all. smiley

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