Edited to get rid of some draft of previous post I made.

The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.

 

As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.

Thanks. Good news. Do you know if they will populate the DIM Install column for all the items being sold as DIM Install but only available to install via connect?

There shouldn't be anything in the store that is Daz Connect only and if you mean DazCentral only there shouldn't be anything like that either. If the product page says that it is DazCentral only, that is a bug in the current store software.

So will I be offered a zip file for the Mesh Grabber, Rotations Add-On. I am not being offered one now. Yes, the product page only shows the installs being DIM and DazCentral and not just one of them which is what you are implying above. Is it correct for an item to show DIM and DazCentral but not the Manual Install?

 

Daz does not usually offer a plain manual option for software and plug-ins (MeshGrabber and its add-on are plug-ins) - if there's a stand-alone installer that will be offered in addition to DIM/Daz Central, but in this case it appears there isn't.

Edited to get rid of some draft of previous post I made.

The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.

 

As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.

Thanks. Good news. Do you know if they will populate the DIM Install column for all the items being sold as DIM Install but only available to install via connect?

There shouldn't be anything in the store that is Daz Connect only and if you mean DazCentral only there shouldn't be anything like that either. If the product page says that it is DazCentral only, that is a bug in the current store software.

So will I be offered a zip file for the Mesh Grabber, Rotations Add-On. I am not being offered one now. Yes, the product page only shows the installs being DIM and DazCentral and not just one of them which is what you are implying above. Is it correct for an item to show DIM and DazCentral but not the Manual Install?

 

Daz does not usually offer a plain manual option for software and plug-ins (MeshGrabber and its add-on are plug-ins) - if there's a stand-alone installer that will be offered in addition to DIM/Daz Central, but in this case it appears there isn't.

On the download page for Mesh Grabber IS listed the words Manual Downlaod, The link says Download Zip even though it will give you an EXE file for this particular item. This is how all of the software and plugins that I have from Daz were downloaded. So it seems that Daz usually does offer their software and plugins in this way. But you know that, you been around here as long as I have. So I'll ask you straight out,, Is Daz dumping the zip file downloads? 

The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.

 

As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.

Therein lies the problem. Reassuring as your post may be, @DAZ_Rawb, it's not definitive. Daz could still decide to leave things as they are today, because they are not providing official word, not making a firm commitment to the customers, that information we want/need will be incorporated back into the Product Library pages.

Regardless, I really appreciate you taking the time to come in and reassure everybody. However, your post has quickly gotten pushed back as people comment on the topic, replying to earlier posts, before reading to the end of the thread. (As most of us do.) It won't take long for your post to be buried several pages back, with more disgruntled comments on what appears to be Daz taking away valuable information.

A better solution would be for Daz to communicate with their customers. Let's assume this change is temporary, part of the effort to switchover to new software for the store, and that once the new software is fully integrated into the site, the Product Library pages will revert back to having full information, (prehaps even additional functionality.) The people affected by this change are going to be those who use the Product Libray, so why not include a sentence at the top of the boilerplate that reassures customers the current lack of information is only temporary? For example:

This page format is currently "under construction." We promise to bring back the information that makes these pages so helpful to you, our customers, as soon as possible, along with some added functionality people have been asking for. Please bear with us as we work on these changes.

There is a time to keep plans under wraps, and a time to be transparent. Because Daz is not being transparent about the changes to the Product Library, customers are understandably both wary and upset.

What gets me is that Daz never comes out and apologizes for inconveniencing customers, either for messing up people's libraries with Daz Central, or now with this.  A little humility would go a long way.

DAZ cannot apologize. Daz is not a person it canot think it cannot feel. Can Daz even be said to exist?

(but seriously I don't understand emotional investment in companies. what functional difference does daz being "humble" have for me? does it make products cost less?)

The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.

 

As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.

Therein lies the problem. Reassuring as your post may be, @DAZ_Rawb, it's not definitive. Daz could still decide to leave things as they are today, because they are not providing official word, not making a firm commitment to the customers, that information we want/need will be incorporated back into the Product Library pages.

Regardless, I really appreciate you taking the time to come in and reassure everybody. However, your post has quickly gotten pushed back as people comment on the topic, replying to earlier posts, before reading to the end of the thread. (As most of us do.) It won't take long for your post to be buried several pages back, with more disgruntled comments on what appears to be Daz taking away valuable information.

A better solution would be for Daz to communicate with their customers. Let's assume this change is temporary, part of the effort to switchover to new software for the store, and that once the new software is fully integrated into the site, the Product Library pages will revert back to having full information, (prehaps even additional functionality.) The people affected by this change are going to be those who use the Product Libray, so why not include a sentence at the top of the boilerplate that reassures customers the current lack of information is only temporary? For example:

This page format is currently "under construction." We promise to bring back the information that makes these pages so helpful to you, our customers, as soon as possible, along with some added functionality people have been asking for. Please bear with us as we work on these changes.

There is a time to keep plans under wraps, and a time to be transparent. Because Daz is not being transparent about the changes to the Product Library, customers are understandably both wary and upset.

What gets me is that Daz never comes out and apologizes for inconveniencing customers, either for messing up people's libraries with Daz Central, or now with this.  A little humility would go a long way.

When you're a big fish in a very tiny pond, you don't have to be humble.

Obi-Wan "There's always a bigger fish"

The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.

 

As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.

Therein lies the problem. Reassuring as your post may be, @DAZ_Rawb, it's not definitive. Daz could still decide to leave things as they are today, because they are not providing official word, not making a firm commitment to the customers, that information we want/need will be incorporated back into the Product Library pages.

Regardless, I really appreciate you taking the time to come in and reassure everybody. However, your post has quickly gotten pushed back as people comment on the topic, replying to earlier posts, before reading to the end of the thread. (As most of us do.) It won't take long for your post to be buried several pages back, with more disgruntled comments on what appears to be Daz taking away valuable information.

A better solution would be for Daz to communicate with their customers. Let's assume this change is temporary, part of the effort to switchover to new software for the store, and that once the new software is fully integrated into the site, the Product Library pages will revert back to having full information, (prehaps even additional functionality.) The people affected by this change are going to be those who use the Product Libray, so why not include a sentence at the top of the boilerplate that reassures customers the current lack of information is only temporary? For example:

This page format is currently "under construction." We promise to bring back the information that makes these pages so helpful to you, our customers, as soon as possible, along with some added functionality people have been asking for. Please bear with us as we work on these changes.

There is a time to keep plans under wraps, and a time to be transparent. Because Daz is not being transparent about the changes to the Product Library, customers are understandably both wary and upset.

What gets me is that Daz never comes out and apologizes for inconveniencing customers, either for messing up people's libraries with Daz Central, or now with this.  A little humility would go a long way.

When you're a big fish in a very tiny pond, you don't have to be humble.

The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.

 

As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.

Therein lies the problem. Reassuring as your post may be, @DAZ_Rawb, it's not definitive. Daz could still decide to leave things as they are today, because they are not providing official word, not making a firm commitment to the customers, that information we want/need will be incorporated back into the Product Library pages.

Regardless, I really appreciate you taking the time to come in and reassure everybody. However, your post has quickly gotten pushed back as people comment on the topic, replying to earlier posts, before reading to the end of the thread. (As most of us do.) It won't take long for your post to be buried several pages back, with more disgruntled comments on what appears to be Daz taking away valuable information.

A better solution would be for Daz to communicate with their customers. Let's assume this change is temporary, part of the effort to switchover to new software for the store, and that once the new software is fully integrated into the site, the Product Library pages will revert back to having full information, (prehaps even additional functionality.) The people affected by this change are going to be those who use the Product Libray, so why not include a sentence at the top of the boilerplate that reassures customers the current lack of information is only temporary? For example:

This page format is currently "under construction." We promise to bring back the information that makes these pages so helpful to you, our customers, as soon as possible, along with some added functionality people have been asking for. Please bear with us as we work on these changes.

There is a time to keep plans under wraps, and a time to be transparent. Because Daz is not being transparent about the changes to the Product Library, customers are understandably both wary and upset.

What gets me is that Daz never comes out and apologizes for inconveniencing customers, either for messing up people's libraries with Daz Central, or now with this.  A little humility would go a long way.

Daz does not usually offer a plain manual option for software and plug-ins (MeshGrabber and its add-on are plug-ins) - if there's a stand-alone installer that will be offered in addition to DIM/Daz Central, but in this case it appears there isn't.

I downloaded the MG (exe files still available) but not the Rotaions add-on as it is as you said it has never been available for Rotations Add-on

Edited to get rid of some draft of previous post I made.

The people that need to be aware of this are aware of this, extra tickets to customer support won't change anything.

 

As far as I am aware, there are plans to bring back the information that used to be there, but these changes will take time.

Thanks. Good news. Do you know if they will populate the DIM Install column for all the items being sold as DIM Install but only available to install via connect?

There shouldn't be anything in the store that is Daz Connect only and if you mean DazCentral only there shouldn't be anything like that either. If the product page says that it is DazCentral only, that is a bug in the current store software.

So will I be offered a zip file for the Mesh Grabber, Rotations Add-On. I am not being offered one now. Yes, the product page only shows the installs being DIM and DazCentral and not just one of them which is what you are implying above. Is it correct for an item to show DIM and DazCentral but not the Manual Install?

 

Daz does not usually offer a plain manual option for software and plug-ins (MeshGrabber and its add-on are plug-ins) - if there's a stand-alone installer that will be offered in addition to DIM/Daz Central, but in this case it appears there isn't.

.

Vue files are also under DAZ studio and smalll print Vue underneath.

And some files, like V3, you can only download and unzip to find out what it is, no extra information.

 

Older generic installers now appear to be DAZ Studio only. It's all rather confusing, prefer the old way.  We all cried out for reliable store software, with less hickups during sales, not for a new fuzzy layout.

An official post iirc stated that Daz Central was for new users who had trouble with DIM; pretty much the same excuse as the DRM abomination of 4.9 (sorry I mean Encrypted Daz Connect). Please note my disclaimer below.

I'm also downloading all of my purchases here for later use with backed up DIM in case Daz decides to force Central on us once and for all. It's a slow and tedious process doing it manually even with a modest (58 page) library, and Daz is sending everything incredibly slowly. 

I hear ya. My external hard drive broke (my fault, knocked it off the table) and I have been downloading all my products from the very beginning, doing it since the beginning of last month.   I have the same concerns about the future of DIM (And obviously, going to do Cloud storage too.)  It's apparent they are shoving DazCentral down our throats.

So I'm sending my ticket to Tech Support.  For the "Tech Ticket Tracker" I chose "Locate Product."  Edit- According to Richard's post, below. If you have to do the Captcha thing, you aren't signed in. (Go to top right and Sign In.) 

And here's an easy copy/paste or to-get-you-started that you can use or modify. Please, everyone send a ticket!!

I filed a ticket under Technical Support and, FWIW, I specified "Website Issue" for the Tech Ticket Tracker.

I download all my purchases—regardless of where I purchase from—to this computer on an external drive. I also store those files on an internal drive of my render machine. The idea of depending on a company's website to store items I've paid for has never seemed like a good idea to me. (Yeah, that includes cloud storage.)

Another fellow paranoic; there seem to be a couple in this thread.

Just submitted my complaint. If DAZ doesn't change that information back, my current store credits will be the last money I spent on DAZ content. That's not a threat, that's a statement.'

I have $300 in credit, and it's been as high as $1000; I've passed on two good (one espicially so) discounts the last week or so; when you consider that the exchange rate is the best it's been for two years, this should worry Daz at least a little. I'm 'sure' I'm not alone. I have no idea if they could offer enough discount at the moment to encourage me to buy more credit. I suppose 80 and 90% off might tempt me but I'm safe as that wont happen: lower - no not buying the coolaid; I don't like the current flavour.

Even without destroying the library info pages, we're already getting spammed with dazCentral text all over the site. You would think they're afraid we haven't noticed it. They have to know a whole lot of us did notice, and we actively don't want it.

With as fast as marketing and web people tend to turn over, it's entirely possible that there's no one there who remembers the disaster that was the DAZ Connect rollout and therefore can't understand why anyone wouldn't want it.  But yeah, putting an ad on every single product library page does reek of overkill.

 

It wasn't so much Daz Connect that was the debarcle, although I didn't like the store's integration into Studio, but the Encrypted Daz Connect (which hasn't gone away, but merely not yet used).

Well, Renderosity will profit from DAZ´ stupid decision. If I can't find information about things, I will not buy said things. It's as simple as that.

It already has. I spent $20 on Monday; I have store credit here but felt happier spending there.

That ticket I submitted a few days ago is still open.  Still waiting on those 'Feed the Bundle Ice Cream/Dinner' bundle items.

I sent my ticket to Sales Support of course, and the ticket also mentions my issue with the Product Library changes as I detailed before.

So not even a canned response on my end yet, let alone a resolution of my issue.  This does not instill confidence, just sayin...

 

I am hoping that Daz management is at least having a discussion about the wave of 'I'm not happy with the changes' tickets.  An official response would be nice, that is more than just the 'we've passed your concerns along'. response.  I'd like to know that Daz3D takes the concerns of it's customers seriously, and is interested in keeping their customer base happy, and isn't just taking us for granted.

 

The next step, as mentioned by others, if Daz3D is determined to continue down this path is to buy less here, which will impact the bottom line, but I am hoping that is will not come to that.  I'm not sure how many people would actually participate in that move, product boycotts in general don't seem to have a lot of impact.  I still have a fair bit of store credit banked, in anticipation of the PC+ anniversary, but once that store credit runs out, that's when I'll have to put up or shut up show to speak. 

I do hope that the PA's are screaming bloody murder behind the scenes right now.  We like buying stuff from you talented PA's, and a lot of us don't take the 'curtail our purchases in the future' statements lightly when we make them.

The other issues that people have reported in the last week are concerning as well.  I'm not using DIM to connect these days, I'm doing manual downloads, and the 'Littlefox + Arki + other stuff' order I placed yesterday seems to have manual download links at least, for the couple of Star! products I did download to test with G3F.  I'll probably download the rest of that order today or tomorrow, when I hit a suitable lull in my current art project.

So yeah, hopeful that this isn't falling on deaf ears and that the Daz management team will discuss this seriously at the office or via facetime or whatever this week, but we'll see.

They pay more attention to a drop in sales. A truly effective method is wallet-communication.

A prime example of why we NEED the old Product Library Layout:

Today there is a new product Predatron Ornamental Trees and Bushes. However, there also was at one time PredPack - Ornamental Trees which I own but has now been discountinued. With no description in the Product Library and no Product page to go to I have NO way of comparing the products to to determine if I want the new one.

I don't suppose they would have an issue with you re-purchasing it. All we can do in this instance is speculate, and it's human nature for there to be both a lack of trust (or at least doubt) and a certain amount of suspicion.

Do you mean Daz Central? Connect is installing through Daz Studio itself. If you clicked Download and install they should be installed, so wouldn't show in the Install pane, Lost and Found is a specific category in categorised content views so if everything in the product was categorised nothing wold be listed there.b

                   No not DAZ central- (Thats new) DAZ connect never installs the products- It just displays them in the install tab where you
                   highlight them and click install - but now they dont even show up in the the install section..

I don't get why Daz keeps doubling down on Daz Central.   Whenever I would need to report an issue, I'd check my Product Library, and there used to be useful information at the top of the page where that HUGE blurb is pushing something no one wants or needs.

This just adds to my suspicion that there's more to Daz Central than just a pretty interface that lacks functionality, and that Daz is gaslighting us.

I see you're a fellow paranoic.

If you only comment here on the forums, DAZ won't get your feedback. Everyone should turn in tickets.

I have, more than once.

i just wrote a new thread not knowing about this one.. now i edited my post and here it is:

i'm not sure if it's just me, but i could have sworn that until not so long ago, when i looked at a purchased product in my product library, there was also the date of the order/purchase... because i'm not going thru +10 years of orders individually to check a date for a single product... and i know i can check this on DIM (or probably on daz central, which i have ABSOLUTELY NO INTEREST IN DOWNLOADING/USING), but DIM takes eons to load and i want to do this from here, from my library since i already have my browser open and i'm browsing thru the daz site...

so, if it's just me remembering things that never existed, please someone tell me so. it happens from time to time...

and if the lack of date is a new "feature" of the remodeling of the site, PLEASE TAKE IT AWAY respectively BRING THE DATE BACK. i don't want to be dependent on/pushed to use other apps like DIM or daz central for something that was perfect in my library!

don't push people to adopt a feature (daz central) that they don't want by removing essential functions and features from other places! and if luckily, as i could read above, the bringing back of the old infos seems to be a planned step, well then make it a priority instead of wasting time on other things - i don't know why it was taken away in the first place.

excuse my harsh tone, i'm just so sick of those "sites remodelings" (yeah DA and also livejournal, i'm looking at you) where good features are taken away making everyone annoyed, and then other "super" features nobody or at least not the majority wants are added...

Do you mean Daz Central? Connect is installing through Daz Studio itself. If you clicked Download and install they should be installed, so wouldn't show in the Install pane, Lost and Found is a specific category in categorised content views so if everything in the product was categorised nothing wold be listed there.

Does anyone know if a manual installation file has been added to the rotations add-on for Mesh Grabber since release? Its forum thread confirms that it did release without a manual option, and its store page still lists only DIM and Daz Central. It'd be an easy pick for a coupon slot for me otherwise.

Reported.

DAZ Central is using QT 5 if you didn't notice. 

I have reseted my password and account, reinstalled the application, but failed to log in. it says that my account doesn't exist in records, but I can easily log in with the same account on the website. Am I missing something? 

Is Smart Content pane outdated ?

Missing thumbnails or corrupted metadata.

Have you been trying out DAZ Central? That looks like the sort of thing some of its victims users have reported.

OK, struggling with Studio Install, again. Why don't you allow in the studio installation the option to install on another drive besides "C".

Install Manager allows you to set a base path for applications

I am trying to install Studio on my MAC with DIM (Central is a pain because you cannot select "ALL" when installing the assets which I have hundreds.) Anyhow, I carefully looked at the structure of the files/directories on the install on the "C" Drive ( I call it a "C" drive on the MAC even though it isn't..It is the main volume). I set up and copied over precisely the structure/files/directories on a very large external Drive. Well, everything is fine except CMS will not start. It says it cannot find it. So, I go into Content Directory Maintenance and give the path. I go to the CMS tab in preferences and browse to the directory. I apply and accept. Close down studio; re-open Studio and the same issue. I go to Content Directory Maintenace and the path I set is now gone. I go to the CMS tab in Preferences and it has switched back to "NONE" and wiped my path. So, what is up with that???? I manually downloaded the PostreSQL download; clicked it an nothing happened...so what is up with that?? I gave permission to open it on the MAC (The latest OS is a pain in the rumpus..it is getting like Windows...don't allow this, and that without your "state Govenours' Approval"......CRAP!!) Anyhow, I would like to get into Studio; I have images to process. Any help would be appreciated.

This sounds like a permissions issue writing the settings - you may want to look at https://www.daz3d.com/forums/discussion/16599/the-mac-faq#latest

No download link for Boho Cottage bathroom except Daz Central which I do not use.

Hey everyone,

I just purchased and installed the male and female body morphs for genesis 8 and I just can't figure out why they're not working/why they're not showing up. After installing, I click "open" in Daz Central, and this error pops up:

https://imgur.com/a/vP5gJZC

I've searched my files through and through, uninstalled and reinstalled DAZ Central, read posts with similar problems but not exact, and am just not having any luck or success.

Any help is greatly appreciated!