Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.
Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

"I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

Laurie

I tend to agree. Working in the software business since more than 20 years, and having done a lot of migrations of various kind of systems (including online stores) of various sizes, I have never seen such a mess before. 

Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.
Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

"I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

I wouldn't be very patient - 7 days is a long time to wait for items you paid for. This whole store thing has been a nightmare from the beginning. I appreciate the coders are putting out fires everywhere, but someone should have made double sure the store was working BEFORE migration by having beta testers pushing it to its limits before rollout. For an online store that's been in business for over 20 years, this is one of the most unprofessional things I've EVER seen. Nothing personal against any of the staff. I'm sure you're all working hard, but unfortunately your efforts are ineffectual. :( I can feel bad for you and yet still be appalled at this mess.

Laurie

Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.
Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

You need to be patient. Below is the response, I got from Daz3D support about a similar issue, like yours.

"I apologize for the recent inconveniences following our back-end system migrations. This is among a number of bugs that we are currently working to solve. Once there is a new updated solution for this I will gladly notify you."

I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

Typically the bundles don't include any products in them themselves to download, the downloadable items are in the products included in the bundle.

Thanks for the reply! :) The product library page for the starter bundle does not have any picks or links to the individual products in the bundle in the library, I looked what was included in the store page and found them in my library, and clicking one of the products dim link lead to dim so I could successfully download and install everything in the bundle except for this:https://www.daz3d.com/fwsa-jenna-hd-for-ophelia-7. I get download failed in dim on that one, and the manual download says it is a network error and refuses to download. I'll open a ticket about it tomorrow, I'm really tired of bugs right now and have allready written a ticket today. But I have some positive news , I finally managed to download Ancient ruins through dim that was impossible yesterday, I'm so happy it worked. Thanks for the gift, I'm glad I managed to download most of it, the one that failed will soon be fixed I'm sure . 

Still missing purchases from 10/31. I have several tickets in already. The purchases do not recognize in Daz DIM, cannot manually download, and cannot be seen in my daz central. Even the manual download shows the below error. Even the purchase page is not showing purchased, but they show in orders and in the Product Library. Can we get another way to at least download the content we paid for (can it be enabled some other way)? It's been almost a week now, but this was about $400 worth of product. If it's an issue with the date and order when the conversion happened, can they be moved to a newer date on the new system? Or a credit in out type of thing.
Here is an example of just one item from several separate orders and how it looks in central. when using download content it flashes for a second but does not download anything. I tried manual options from the first screen and none worked. I know ya'll are working hard and I don't want to sound ungrateful. I'd have felt a little better if even some items started to work, but none have.

I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

Typically the bundles don't include any products in them themselves to download, the downloadable items are in the products included in the bundle.

the bundle is like the box that the goodies come in,   so the only thing you may find lurking in the empty bundle(box) is a cat. Possibly no even your own cat.

I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

Typically the bundles don't include any products in them themselves to download, the downloadable items are in the products included in the bundle.

I chose this bundle as my starter bundle gift: https://www.daz3d.com/ophelia-7-starter-bundle using the code: SPECIAL-GIFT and it worked but I can't download it, no DIM link, the link to manual download leads to the product library with just the bundle page, without the individual products in it an no download link. Has this been reported? do I need to submit a ticket about it? And I didn't get a confirmation email this time either.

There is no link to daz central either, just manual download to a product page with no link at all. No way to download it.

Latest Updates: 12:15 pm, 11/6

We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:

• Pricing: the wishlist now shows the correct prices for most PC+ Members

• Interactive licenses are showing up in product libraries, for those who have bought them

• Video tutorials are playing throughout the website

• DazCentral tutorials are playing

We’re currently working on the following:

• Credit card details for checkout: requiring to be saved

Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

Daz 3D thanks you for your ongoing feedback, and for keeping your comments and questions in this thread so that we can continue to make sure that each specific issue gets attention.

We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.

— The Daz 3D Technical Support Team

Are you still looking at fixing DIM?  I haven't heard back on the ticket I submitted -- not even an email that it wasreceived.

 

I'd like to know this too. DIM hasn't worked for me since pre-store upgrade on Sunday. 

Latest Updates: 12:15 pm, 11/6

We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:

• Pricing: the wishlist now shows the correct prices for most PC+ Members

• Interactive licenses are showing up in product libraries, for those who have bought them

• Video tutorials are playing throughout the website

• DazCentral tutorials are playing

We’re currently working on the following:

• Credit card details for checkout: requiring to be saved

Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

Daz 3D thanks you for your ongoing feedback, and for keeping your comments and questions in this thread so that we can continue to make sure that each specific issue gets attention.

We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.

— The Daz 3D Technical Support Team

Are you still looking at fixing DIM?  I haven't heard back on the ticket I submitted -- not even an email that it wasreceived.

Latest Updates: 12:15 pm, 11/6

We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:

• Pricing: the wishlist now shows the correct prices for most PC+ Members

• Interactive licenses are showing up in product libraries, for those who have bought them

• Video tutorials are playing throughout the website

• DazCentral tutorials are playing

We’re currently working on the following:

• Credit card details for checkout: requiring to be saved

Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.

Daz 3D thanks you for your ongoing feedback, and for keeping your comments and questions in this thread so that we can continue to make sure that each specific issue gets attention.

We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.

— The Daz 3D Technical Support Team

Update : DIM also reporting "download failed" for those products.

DIM and daz Central are the same under the hood, so if one fails both would fail (barring a transitory glitch). Daz Connect - installing through DS - does use different code and different files to download.

Ok, I was able to use the "GIMME-MORE" coupon now, but not all products can be installed. I bought Aiko 8, Miko 8 and Daisy 8 (no bundle), but only Daisy 8 can be installed. Both Daz Central and DIM don't work, DIM says "download failed!" for Aiko and Miko. Is this connected to the store? Might be worth a ticket...

If you get that download failled message just keep trying, as I am getting it a lot and have to keep trying I get there in the end.. My guess is that the servers are getting hammered, as there are times where there is no problem and others where there are a lot of fails..

Ah thanks for the tipp, that did work. Just tried it 20x, then it finally worked. I guess a lot of people buy stuff now. :)

Ok, I was able to use the "GIMME-MORE" coupon now, but not all products can be installed. I bought Aiko 8, Miko 8 and Daisy 8 (no bundle), but only Daisy 8 can be installed. Both Daz Central and DIM don't work, DIM says "download failed!" for Aiko and Miko. Is this connected to the store? Might be worth a ticket...

If you get that download failled message just keep trying, as I am getting it a lot and have to keep trying I get there in the end.. My guess is that the servers are getting hammered, as there are times where there is no problem and others where there are a lot of fails..

Ok, I was able to use the "GIMME-MORE" coupon now, but not all products can be installed. I bought Aiko 8, Miko 8 and Daisy 8 (no bundle), but only Daisy 8 can be installed. Both Daz Central and DIM don't work, DIM says "download failed!" for Aiko and Miko. Is this connected to the store? Might be worth a ticket...

Happening for me too and maybe is related to the 10 & 20% overall problem.  

Ok, I was able to use the "GIMME-MORE" coupon now, but not all products can be installed. I bought Aiko 8, Miko 8 and Daisy 8 (no bundle), but only Daisy 8 can be installed. Both Daz Central and DIM don't work, DIM says "download failed!" for Aiko and Miko. Is this connected to the store? Might be worth a ticket...

Can anyone think of any *good* reason why Mada's new outfit (the one with the cyber arm) would only be available through DAZ Central?

I've already put in a ticket, but wouldn't mind heraing whether anyone else can think of a legitimate reason to not offer it for manual download.

That's (by now) a wellknown bug, it's not actually available through Central either, but that's what the store defaults to showing if all download methods are missing.

Latest Updates: 10:00 am, 11/5

We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 9:30 am, 11/5, the following issues have been noted and fixed:

• PC+ coupons now only work once and are live again

• DIM issues with large accounts should now be fixed. At this point, we have resolved each DIM issue that we are aware of. If you are having an issue with DIM, please submit a Customer Service ticket to let us know about what you’re experiencing.

• Gift Card emails have been amended and should send after purchase. Please let Customer Service know if you have not received a Gift Card code you are expecting.

• Artist stores are now all linking correctly

• Daz Artists/PAs should now have new serial numbers for specific PA building products that require them

• The filters in the store are working correctly, so go crazy!
  And one more update that’s great news:

• The Movember Render Contest is now open to all international customers, just in case you missed it!

Thank you for your feedback and support, and please keep posting your comments and questions here so we can continue to make sure that each specific issue gets attention.

Thank you for your patience,

— The Daz 3D Technical Support Team

DIM is still broken - even after shutting down, rebooting computer restarting DIM, and even trying the "refresh" cycle.  I see no "Ready to download" listings at all.  I do have a large inventory (32,500+ products) and it takes almost an hour for DIM to parse installed products - is there any way to force an update for the DIM?

Not sure what qualifies as a large account, (I would think 1,000's fit that bill) but both my DIM and DAZ Central do not work still, about 5 days into this.  And yes, I have submitted a ticket -- twice...

Can anyone think of any *good* reason why Mada's new outfit (the one with the cyber arm) would only be available through DAZ Central?

I've already put in a ticket, but wouldn't mind heraing whether anyone else can think of a legitimate reason to not offer it for manual download.

i downloaded it manually and then installed the download through DIM

Can anyone think of any *good* reason why Mada's new outfit (the one with the cyber arm) would only be available through DAZ Central?

I've already put in a ticket, but wouldn't mind heraing whether anyone else can think of a legitimate reason to not offer it for manual download.

It's probably like all the other products that have had that "Daz Central only" issue over the past few months - in that there likely isn't an installer at all for it right now as Daz Central uses the same installer as Daz Install Manager.