Changing Products To Encrypted Without Announcing It?
Novica
Posts: 23,925
Okay, I caught in another thread that the Detective Poses have been changed to encrypted only. That's right, after hundreds of people (or thousands) bought it as a Dim or Manual Download option. What announcement was given for that NEW encrypted status for buyers who bought it before it was changed? NONE. WHERE IS THE BLUE BANNER POPUP TELLING EVERYONE????? And according to the mods and admin, MOST BUYERS DON'T SURF THE FORUMS, so what are you going to do about those folks in letting them know Daz?
This is disturbing. I do NOT trust Daz now, not at all. At any time when I buy something, it won't matter if it's encrypted or NOT, you can change it willy nilly at random and not tell me.
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Comments
Are you sure?
Not to be argumentative, but when I saw the sale add this morning (around 6:00 AM eastern)... all those items were listed as Connect Encrypted content.
What thread? I can't recall the item being offered before today.
It happened to several people, and is mentioned in the main thread.
No, they weren't. 2 out of 3 were. And Richard confirmed that it had been changed. I bought it around 9am.
Right, they were listed and intended to be encrypted but the Poses and Props was in fact left with all three instalaltion methods. The error was fixed a little while ago. If you bought the item on the strength of its listing all three isntall options please request a refund.
What thread? "The Main Thread" isn't the name of the thread.
I was surprised to see the Detective Poses and Props wasn't exclusively DAZ Connect, when the trenchcoat and warehouse were. It was obviously an oversight. The whole point of these free/deeply discounted products is to suck people into using DAZ Connect and encrypted products. I don't recall if the sales copy stated "ENCRYPTED DAZ CONNECT RELEASES" when I first looked at the page, shortly after DAZ midnight, but it does currently.
I think it is safe to assume all of these "Buy [something] and get these items deeply discounted/free" will be encrypted DAZ Connect only for some time to come.
The best protest is to not purchase these items, no matter how good a deal they are. I want that trenchcoat, but it will remain in my wishlist until it's available unencrypted via DIM. Unless I give up, and just remove it.
OK, so you bought an item listed as 75% off because it was encrypted but the item listing itself mistakenly said it wasn't encrypted even though the banner said it was which was why it was 75% off.
As Richard said, request a refund. That comes under the heading of an honest mistake, not DAZ trying to mislead you.
I bought about the same time too assuming it was encrypted because that's why the banner listed it at 75% off.
Please don't misquote me. I didn't say Daz was trying to MISLEAD me. I said they changed something without notifying buyers of the change, and that I didn't TRUST them now. Trust is having faith in, misleading is a deliberate act of misrepresentation, which I NEVER SAID.
I had assumed the poses were unencrypted since encrypting poses is a complete waste of time, and gives the creating artist no protection at all.
It's very dissapointing to see this happen again. The forth such incidence of this kind in 2 weeks. One would think that with encryption being such a contentious issue, the Daz people would be checking, double checking, and triple checking every product releases before they went live. After all there's only a couple of products released every few days, not dozens or hundreds to check. Pull your socks up boys.
DAZ beginns to suck.
You better tone that down a tad cosmos. It's actually not that bad. As I siad above... disappointing, not the end of the world as we know it.
have answered your statement in the other thread
..as Novica mentioned, this is a really bad development. Makes ot seem like a game of Russian Roulette and it just makes more unnecessary work for Customer Service.
I wonder what DAZ will do if there's a mistake like this during a "no refund" punch sale. Will DAZ consider their encryption "certified defective" and thus eligible for refund?
Well, it made me buy the trenchcoat-version of G2, as this is not encrypted or whatever restricted in my use (besides the EULA, naturallly), and the G3 Version will never find it's way to my drive.
It has been explained several times that the products were advertised as encrypted from the start, so anyone purchasing them would expect them to be encrypted.
If someone buys a product which they expect to be encrypted and find it's not, then the logical thing to do is to report it, and gain "brownie points"
Not necessarily. Some people may not have read the advertisement page for Gianni because they were not interested by the new figure, and bought the product like they would buy any other store item: based on the data on its product page.
Exactly. Although I wasn't intending to buy, I had gone directly to the Detective products. Gianni 7 is of no interest to me and the rolling store banners have proved so inaccurate in the past that I just ignore them. And when I looked at that Detective Poses and Props product it was NOT showing "Encrypted DAZ Connect Only".
It's making assumptions about customers' behaviour that has got DAZ into this pickle in the first place. Anyway, my comments stand. DAZ should stop mucking about, and the man or woman responsible for the DRM Project should have the courage of his/her convictions.
Hang on - so are Daz now officially telling us to ignore the details laid out on the product page and only pay attention to the sales adverts (which may differ)? Is this your official advice Chohole?
Thats gonna be pretty confusing...
no that wasn't official, it wasn't Daz, it was me, making an inconsequential facetious remark about something.
Oh right, sorry. I keep forgetting you mod peeps aren't Daz employees.
it would be less confusing if the outfits for g2m, like Troubador outfit, remained a normal manual download product.
i'm already conditioned habit to ignore the g3 stuff.
Daz, please make g2m Troubador outfit a regular manual download.
The outfit will reside on my non-internet connected desktop, so it will be secure there. unwired the only way to keep content truly safe.
I think there are some props included with that one. You're right though, encrypting a pose would be a complete waste of time.
Since my original post never quoted you I'm hard pressed to figure out how I misquoted you. I still think you are over-reacting to the orignal problem. If you don't want encrypted content, ask for a refund. Since the product was mislabeled you'll get one. I imagine even if it was a "no-refund" sale, the the product was materially mislabeled you would get a refund simply because of legal concerns.
Daz has been straight-fowrard about this, people are just in panic mode about what might happen.
What IS likely to happen is DAZ is going to find out that encrypted content will never sell at the same price as unencrypted because it is deemed less useful, and will end up dropping the encryption scheme. That's only my opinion though.
After the glitch in the store that I saw a few months back, I don't trust the display on a page until at least 4 hours after it shows up
The poinmt of mentioning the Gianni promo was not to say that people should have known that the content was meant to be encrypted, but to show that it was orignally meant to be encrypted and that this change was fixing an error not making a sneaky change because someone had had second thoughts.
Please try to keep your comments addessed to the topic, not to your fellow posters.