Is DAZ making advances?

Comments

• Toyen Posts: 2,041

  January 2016

  Yes, I have had the discount difference returned as store credit when this kind of thing happened to me : ) So feel free to contact them!
• TSasha Smith Posts: 27,371

  January 2016

  there is a 30 day money back guarentee in most situations.   There is a way to contact Daz about it but I cannot remember how right now.
• Chohole Posts: 33,604

  January 2016

  As Toyen has said, yes you can get a refund of the extra price by filing a help ticket.  Give the order details of your older order  as well as todays order.
• Novica Posts: 23,925

  January 2016 edited January 2016

  Go up to the top of the page to HELP>Contact Us>Help Desk.  I give the SKU (on the product page) and what I paid, the new price, then I do the math and show them the difference.

  Post edited by Novica on January 2016
• Chohole Posts: 33,604

  January 2016 edited January 2016

  or the bottom of every page "Contact Us"  takes you straight to the right page.  And DAZ CS need the order number(s)  to trace things rather than SKU

  Post edited by Chohole on January 2016
• Miranas Art Posts: 68

  January 2016

  Thanks to all! I will make a ticket and hope :-)
• mmitchell_houston Posts: 2,524

  January 2016

  Good luck. I've heard they are very good about this. Please keep us posted.
• Miranas Art Posts: 68

  January 2016

  Update: Waiting for answer, Sale is over
• Digital Lite Design Posts: 728

  January 2016

  As long as you got the ticket in you should be fine.  They are probably very busy with the new release as well, but should get to it as soon as possible.  :)
• Miranas Art Posts: 68

  January 2016

  New Update: I've got a store credit about what I've payed too much and they added the Bundle to my Account.

  I am a happy girl now :-)