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SOLVED - "Drako for Ivan 7” does not work and displays an error message. Please help.

schlumpenhuberschlumpenhuber Posts: 56
edited December 2025 in Technical Help (nuts n bolts)

Maybe someone here can help me. I get the following error message when I try to load a character (Drako for Ivan 7): "An error occurred while reading the file. See the log for more details."

The relevant part of the log file is as follows:

"2025-12-28 23:45:43.352 [INFO] :: Prepare asset load (merge): /People/Genesis 3 Male/Characters/Drako.duf
2025-12-28 23:45:43.353 [INFO] :: Locking viewport redraw...
2025-12-28 23:45:43.353 [INFO] :: Viewport redraw locked.
2025-12-28 23:45:43.751 [VERBOSE] :: Native format content directories: 1
2025-12-28 23:45:43.751 [VERBOSE] :: Poser format content" directories: 1
2025-12-28 23:45:43.751 [VERBOSE] :: Other import format content directories: 1
2025-12-28 23:45:43.752 [INFO] :: Begin asset load (merge): /People/Genesis 3 Male/Characters/Drako.duf
2025-12-28 23:45:43.752 [INFO] :: C:/Users/Ingo/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_32417/people/genesis 3 male/characters/drako.duf (1,1): Syntax error - expected '{' or '['
2025-12-28 23:45:43.753 [WARNING] :: Error loading asset: C:/Users/***/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_32417/people/genesis 3 male/characters/drako.duf 
Operation failed
2025-12-28 23:45:44.336 [INFO] :: Unlocking viewport redraw...
2025-12-28 23:45:44.336 [INFO] :: Viewport redraw unlocked.
2025-12-28 23:46:50.319 [INFO] :: Prepare asset load (merge): /People/Genesis 3 Male/Characters/Drako.duf
2025-12-28 23:46:50.319 [INFO] :: Locking viewport redraw...
2025-12-28 23:46:50.319 [INFO] :: Viewport redraw locked.
2025-12-28 23:46:50.749 [VERBOSE] :: Native format content directories: 1
2025-12-28 23:46:50.749 [VERBOSE] :: Poser format content directories: 1
2025-12-28 23:46:50.749 [VERBOSE] :: Other import format content directories: 1
2025-12-28 23:46:50.749 [INFO] :: Begin asset load (merge): /People/Genesis 3 Male/Characters/Drako.duf
2025-12-28 23:46:50.750 [INFO] :: C:/Users/***/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_32417/people/genesis 3 male/characters/drako.duf (1,1): Syntax error - expected '{' or '['
2025-12-28 23:46:50.751 [WARNING] :: Error loading asset: C:/Users/Ingo/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_32417/people/genesis 3 male/characters/drako.duf 
Operation failed
2025-12-28 23:46:51.345 [INFO] :: Unlocking viewport redraw...
2025-12-28 23:46:51.345 [INFO] :: Viewport redraw unlocked."
What could be wrong and, most importantly, how can I fix it?
Any explanations or technical instructions should be written in a way that even a complete beginner can understand.

Thanks in advance.

Post edited by schlumpenhuber on

Comments

  • Richard HaseltineRichard Haseltine Posts: 109,077

    C:/Users/Ingo/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_32417/people/genesis 3 male/characters/drako.duf indicates that you installed through Daz Studio, Syntax error - expected '{' or '[' indicates that the file is not r eadable (probably did not decypt correctly). Please report this to support, in the meantime you can either uninstall through DS and then install with DIM or download the Zip manually and copy the folders inside the Content folder in the zip into the C:/Users/Ingo/Documents/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_32417/ folder (sayinf yes when asked if you want to overwrite the existing files).

  • schlumpenhuberschlumpenhuber Posts: 56
    edited December 2025

    Thx for the explanation. 

    One (perhaps silly) question: How do I uninstall a product through DS? I always use DIM for any install / uninstall operations, so I'm unsure what I'm supposed to do to uninstall through DS...

    Thx in advance

    Post edited by schlumpenhuber on
  • schlumpenhuberschlumpenhuber Posts: 56

    I uninstalled it via Smart Content (was that the right thing to do?) and then reinstalled it via DIM. Result: It works, so I've learned something new.

    Thanks for your help.

     

  • Richard HaseltineRichard Haseltine Posts: 109,077

    schlumpenhuber said:

    I uninstalled it via Smart Content (was that the right thing to do?)

    Yes, or anywhere that has a product list - under Products in the Content Library would also work.

    and then reinstalled it via DIM. Result: It works, so I've learned something new.

    Thanks for your help.

     

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