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DAZ on-line help request system needs work, late 2025

Roman_K2Roman_K2 Posts: 1,272
in The Commons

I bought something that is not working and attempted to submit a help request. My screen is 1920 x 1080 pixels; the box on the "Help" screen where you type in what you want is the size of three 5 cent postage stamps.

The help system categories are very rigid - no gray areas. If you've entered something that they don't like, you get taken to the top - for a while I was thinking that they wanted me to re-enter THE WHOLE THING, before I noticed the microscopic red asterisks that are supposed to herald entries that are supposedly not up to specifications.

IIRC one big no-no is the "Sales Ticket Tracker" which to me is a new term *that does not appear* on the recorded "Order" - instead you have to choose a value from a drop-down list. Huh??!

When I finally managed to jump through all the hoops there was zero in the way of a confirmation eg. "Gee thanks for putting up with that. Your confirmation number is 20251214001."

This is all HIGHLY remiscent of the last time I tried to use a credit card, to pay DAZ. They took my money but (wait for it) no product appeared! I complained and DAZ said "sorry". No refund.

Let's see... I use the credit card for transactions with one or two small companies - the New York Times. Amazon Corp., Google, Apple iTunes (in the past), Renderosity. Never any problem. Duh!

Comments

  • Richard HaseltineRichard Haseltine Posts: 109,054

    What browser are you using? Have you tried a different one? I get a decent sized Description box in Firefox on WIndows (11).

  • ElorElor Posts: 3,448

    Roman_K2 said:

    When I finally managed to jump through all the hoops there was zero in the way of a confirmation eg. "Gee thanks for putting up with that. Your confirmation number is 20251214001."

    You didn't receive an email after submitting your ticket?

    I always have this one in my mailbox a second or two after I submitted a new ticket.

    Thank you for contacting Daz 3D Sales Support. Your request (XXXXXX) has been received and is being reviewed by our support staff.

    We strive to answer all email support requests as soon as possible.

    We do not operate as a 24 hour help center. Our hours of operation are Monday - Friday, 9am-5pm, Mountain Standard Time. Based on current ticket volume, please allow 3-4 business days for a response to your ticket request.

    We do ask that the information discussed in our tickets is not shared. This can cause confusion and frustration among other users. We deal with our tickets on a case by case basis. Should there be an issue that involves many customers, we will be sure to contact and tend to each customer directly. Should an announcement need to be made publicly, Daz 3D will do so directly and as we best see fit. Should we find information has been posted, it will be deleted or removed. We appreciate your cooperation.

    In the meantime, please feel free to take a look at the commonly asked questions and links below. If you should find the solution, please make sure to let us know and solve your ticket.

    We will get back to you shortly!

    Thank you,
    Daz 3D Team

    And while you're logged into Daz tickets tracker, you can click on your name and then on My activities, which should load a page with all your requests:

    https://bugs.daz3d.com/hc/en-us/requests

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