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Website images failure

jmucchiellojmucchiello Posts: 611
in The Commons

Anyone experiencing issues on the shop pages where images don't open for the slide show?

Comments

  • SofaCitizenSofaCitizen Posts: 2,054

    The images on that product are working fine for me and I have not noticed that issue on any others I have looked at today. Those images are stored on the gcdn.daz3d.com subdomain tho which I believe directs to a third-party content delivery network and so there could be a region-specific blip which might affect some users.

  • jmucchiellojmucchiello Posts: 611

    I checked the js console. No idea what to look for next. This happens for me on all pages.

    helpers.ts:138 Uncaught TypeError: F.trigger is not a function
        at Function.close (jquery.fancybox.js:398:20)
        at Function.open (jquery.fancybox.js:235:20)
        at HTMLImageElement.run (jquery.fancybox.js:1953:12)
        at HTMLImageElement.dispatch (jquery-3.3.1.js:5183:27)
        at elemData.handle (jquery-3.3.1.js:4991:28)
        at HTMLImageElement.sentryWrapped (helpers.ts:116:17)
    close @ jquery.fancybox.js:398
    open @ jquery.fancybox.js:235
    run @ jquery.fancybox.js:1953
    dispatch @ jquery-3.3.1.js:5183
    elemData.handle @ jquery-3.3.1.js:4991
    sentryWrapped @ helpers.ts:116
    console.js:36 F.trigger is not a [email protected]:398:19

     

  • SofaCitizenSofaCitizen Posts: 2,054

    Oh, that's odd. Fancybox.js is the library used to display the slidehow and development was discontinued around 2 years ago so I would have though that the version used in the store would be consistent for a while and not have changed recently. Certainly throwing an error for some people but not others doesn't quite make sense. Have you tried hard-refreshing a product page to force a re-download of all the javascript libraries?

    If that doesn't work you may have to raise a support ticket - make sure you include the detailed version of what browser you are using and perhaps a general indication of what area you are browsing from (for regional caching purposes).

  • jmucchiellojmucchiello Posts: 611

    Yeah, I was hoping it was a known issue. Chrome says a form element should have an id or name attribute. If I go into Inspect the page, deleting this entire node from the page fixes the issue. I just checked in FireFox. No issues. Maybe I'll browse the store in FF today. :)

    <div class="ai-box-mobile hide" role="search" aria-labelledby="ai-title">
                            <div id="ai-title" class="ai-title">ADVANCED SEARCH</div>
                            <button class="ai-close" aria-label="Close">✕</button>

                            <textarea class="query ai_search_txt" placeholder="Product name, SKU, or description"></textarea>

                            <div class="bs5-row">
                                <div class="bs5-col-12">
                                    <div class="dropzone" style="width:98%">
                                        <i class="fd fd-picture" style="float: left;font-size: 2rem;margin-right: 1rem;color: var(--muted);"></i>
                                        <input class="force_white" id="imgInput2" type="file" accept="image/*">
                                        <strong class="selected_img force_white">Add image</strong>
                                    </div>
                                </div>
                            </div>

                            <div class="row">
                                <button class="ai_btn ai_btn_search">Search</button>
                            </div>
                        </div>

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