Can't Open My Longtime DAZ Account on New Computer
Spacewarper7
Posts: 183
The computer I have been using to run DAZ on for the past couple of years is glitching up so badly I cannot run DAZ Studio on it anymore without it shutting the whole machine down within minutes. Due to this and other problems I bought a new computer with superior capabilities. The problem is that although I can access the same email account I was using when I set DAZ up a number of years ago I cannot access my DAZ account with all its (many thousands of) products from there, leaving me totally unable to use anything in my Content Library there. I have no idea why this is happening or what to do about it. The new computer uses Windows 11 whereas the old one uses Windows 10; no idea if that is making a difference or not. In any case the irony of buying a computer to use DAZ Studio with it only to be able to access it from there is frustrating. I hope someone can tell me what I am doing wrong. :-(
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Comments
logging into an account is web based and not locked to any computer
I am on my iPad posting right now and you are posting on the forum
is it DIM itself or just web access to your library downloads giving you issues
obviously you ARE posting with your forum account so I assume DIM
When I log in, it tells me my password is invalid. I tried using the same one I have been using for years on my other computer, but it's no use.
I attempted a login from www.daz3d.com with a web browser and from inside DAZ Studio. Neither workds. Never thought to try doing so from the Install Manager, but I have a feeling that's not going to work either.
I was pretty sure I knew what my DAZ password is, but it does not seem to work there. Is there a way I can look up what it supposed to be from inside my account here? I can access my product library from my account with my old computer, but not at all from my new one.
The error message simply tells my my password is invalid, so it won't let me i nto my account on the new computer.
On your old computer, go to the account login and press and hold the closed eye icon. to show your password.
Another idea, if that doesn't work: If you use a password manager in your web browser on the old computer (even your browser's save password feature), use it to show that password that it has saved for you there.
Threads merged. Please don't start a new thread on the same topic
Sorry. It looked to me like the other thread never got posted at all since I could not find it afterward. Figured it was a lost cause and wrote a new one here. My apologies.
Sounds great, but where do I find that? I thought it would be under my account but I see it nowhere there.
I'm afraid I am a bit of a tech dummy. I have no idea where toi find that either.
I could just try to change my password from this computer I suppose, but from what I can see I have to know what my old one is first. And anyway I fear locking in a oermanent lockout from my new computer if I try such a thing anyway. I don;t dare take that chance if any other options remain to me.
Your computer password has nothing to do with Daz, so you shouldn't change that.
If you here in Daz web page click on the yellow man in the upper right corner, and then 'My Account', and then Product Library, do you then have all your products listed?
The login window Barbult showed is from the login page to Daz Studio. Is your old computer running with Daz Studio?
Yes, I was already certain of that.
Yes; all 162 pages of them.
if you mean this website, then yes. It is the old computer I am using to get here; I can't access this account with the other one. But I still do not understand how to gwet to that login page from here. I am can access DAZ Studio with this computer too, but it always promptly crashes making this computer useless as far as DAZ is concerned. I am hoping to change my DAZ password (but only f I have to) but I am told by the system that I need to know the old one first, which of course os the problem.
I mean if you open Daz Studio on your old computer, there might come a page up asking you to login. And on that login page you can click the eye icon as shown by Barbult.
If you have disabled login you need first to activate and then open Daz Studio again.
Uhhhhhhh.... wut? I'm sorry, but whenever I start DAZ it never asks me to log in. And I have no idea how to do... whatever you said in that second line. Sorry. I'm a tech-dummy when it comes to such things, I'm afraid.
In Da Studio, Edit > Preferences > Startup > tick 'Show Login Page'.
Then it should show the page next time you open Daz Studio.
But it doesn't! All five of the selections I see listed on that page have checks on them. And I have *never* seen the tab we are talking about.
This is what I do see when I open DAZ Studio, if that helps any:
Darn it, why isn;t this showing what I want it to show? Can you see the picture I am trying to attach here?
Edit: Okay, looks like it is. Gosh, I am out of my element when it comes to this.
If you open Daz Studio on the old system and click Connect in the menu bar which options are enabled and which greyed out? Does Install Manager remember your password, or do you enter it each time?
Login is grayed out; nothing else I see there is. I am assuming this is part of the problem. Please tell me you know what I can do about it!!!
And I have never had to use my password for DIM as far as I can remember, so I assuming it remembers it. Does that help me? Please tell me that it does! I am getting desperate (and whiny too it seems).
(Edited by mod to fix quote)
That means Daz Studio is logged in.
You must have done so at least once.
It sounds as if both are set to log-in automatically. In Daz Studio go to Connect>Work Offline, you may be asked which account to use for offlien access, just pick the one you usually use if so. The go to Connect>Log-In and you should get the dialogue box shown earlier, click the closed eye icon to see the password and copy it, then just accept the dialogue to resume your usual work.
Do I keep messing up the quote somehow? Okay, sorry about that.
Anyway, I did that. Showed me nothing but the login whitened up so of course I clicked on that and then on the eye to show what the password is as shown to me before
But there is a problem still. It is the very same password I always thought it was. No difference I can see whatsoever. So why isn't it working when I try to work on DAZ on my new computer? I had to create a new account just to access it, but of course that does me no good as far as my product library is concerned. I tried copying it onto an external drive for the other account to access but that doesn;t seem to work either. So I am still stumped.
Okay, a bit more progress. But sadly only a bit.
Now that I know how to find it, I tried that login on DAZ Studio on the new computer. Okay, DAZ accepted the account and the password with no hiccup. But it *still* doesnt show any of my files or product library, leaving the situation totally unchanged. Perhaps I need to be signed in at at the DAZ site there with the new computer as well as well?
I didn't get notified that there were any responses to this thread. But you are in good hands with felis and Richard Haseltine. If you are sure the password is correct, is there possibly a typo in the email address?
At this point you may have to submit a help request to get customer service to help you. Maybe they can see if there is a problem with your account, Perhaps they will have to do something like reset your password.
oh you mean in studio
are you using connect?
I don't know much about that sadly as I download my content in which case have you added the library folder to your content directory?
I haven't actually gotten much help in the past tryong to submit a help request, but those were usually about purchases rather than needing technical help but that that was years ago and at this point I'll try anything. Anyway, there must be more to it than just the password with all the trouble I;ve been having, but if so I do not know what.
Doubt it's a problem with my email address. At the very least I still get daily DAZ updates even though I've stopped all the binging I used to do here. Anyway, thank you for the help.
Uhhh, well I did something a few years ago so DAZ could access my files in an external drive which was far roomier than the internal drive in the old computer. Maybe doing that will help with the new computer; I thought of it but forgot just what I did or how I did it. I should write these things down I guess. so, how do I do that? Thru Connect or something else? Up to today I am unsure I ever used Connect before, and don;t remember how I made those files accessible from my external drive after all these years. Because, once again, I am a bit of a dope.
you need to add the path to your content for DAZ studio to see it
it has nothing to do with your account, password etc
http://docs.daz3d.com/doku.php/public/software/dazstudio/4/userguide/finding_loading_and_organizing_content/tutorials/content_directory_manager/start
a video
he is adding a folder called tutorial folder but it applies to any content folders you have, I have 6 different ones myself, including my DAZ library, non DAZ library (has mostly stuff from Renderosity), 4 other custom ones
Okay, I think I have figured out how to make DAZ access my external drive files. I think. Don't have time to drop what I am doing and swiytch to the other computer right now to try it but I will try it by sometime tonight. Thanks for the idea.
Connect installs won't transfer to a new system without reinstalling (if the files are in the correct place they should need only checking, not literal downloading, but it can still take a while) or copying the database over (which might be better avoided this time). If you logged in and had Update Metadata checked (it is off by default) you should see everything in the Install pane. Since DS is now logging in it may be worth t rying DIM again (if you use DIM then the only reason to have DS working online is for Premier exclusives - to use the plug-ins, and to get the exclusive shapes for the featured characters).
Okay, I finally got this crisis figured out. I have managed to get DAZ on the new computer to access files I uploaded to it yesterday so that external file access would no longer be necessary, and now it all seems to work quite well. So even if I cannot post here from my new computer I seem to be able to use DAZ Studio from there now. I left a comment about this from my other computer but I do not see it here yet, so I guess for some reason my being able to post here from there is still not working right for some reason. So in case it doesn;t showup at all I just wanted to thank everyone again for their help and for incidentally preserving my sanity at the same time. :-)