The new item isn’t available for download

Comments

• felis Posts: 5,917

  May 2025

  I would suggest reporting it here https://www.daz3d.com/forums/discussion/717566/new-year-new-sales-thread-report-issues-here-2-reporting-only#latest

  The server probably need a 'kick'.
• Mattymanx Posts: 6,997

  May 2025

  daswort said:

  I bought a new X-Fashion's set today, but I can't download it. It is displayed in the Product Library (without the "download" button), but it is not in DIM or DazCentral. 
  https://www.daz3d.com/x-fashion-playful-bikini-set-for-genesis-9-and-8-81-female

  I had this happen recently with an older product, after trouble shooting with customer service, they advised me to double check my download filters and sure enough I had to check an additional one for it to show up.  So double check your download filters in DIM and see if that helps.
• Richard Haseltine Posts: 108,524

  May 2025

  No Install Types listed so it does look like a server sdie issue, not a DIM filter issue. Reporting it.
• shemrain Posts: 28

  May 2025

  Mattymanx said:

  daswort said:

  I bought a new X-Fashion's set today, but I can't download it. It is displayed in the Product Library (without the "download" button), but it is not in DIM or DazCentral. 
  https://www.daz3d.com/x-fashion-playful-bikini-set-for-genesis-9-and-8-81-female

  I had this happen recently with an older product, after trouble shooting with customer service, they advised me to double check my download filters and sure enough I had to check an additional one for it to show up.  So double check your download filters in DIM and see if that helps.

  Thank you for the advice!