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Why can't DAZ prevent Duplicate Formula problems with products they sell?

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  • crosswindcrosswind Posts: 9,537
    barbult said:

    Richard Haseltine said:

    golem841 said:

    May I say that it's a major fail of QC before releasing anything ?

    If it is a comnflict between two differnt products, which is usually the case, then I cannot really agree with that.

    This is my opinion: If both products sold in the Daz store, then I think Daz has some responsibility to be sure the newly added product does not conflict with products they already sell, BEFORE putting the new product in the store. Why does it have to fall to users to discover these problems AFTER buying them?  And then users have to submit tickets and wait an indeterminate time for a fix (that might never come). PAs that continue to deliver products like this should be educated by Daz so they can do better, or they should be purged from the vendor list.

    Indeed !
  • joannajoanna Posts: 2,178

    barbult said:

    Richard Haseltine said:

    golem841 said:

    May I say that it's a major fail of QC before releasing anything ?

    If it is a comnflict between two differnt products, which is usually the case, then I cannot really agree with that.

    This is my opinion: If both products sold in the Daz store, then I think Daz has some responsibility to be sure the newly added product does not conflict with products they already sell, BEFORE putting the new product in the store. Why does it have to fall to users to discover these problems AFTER buying them?  And then users have to submit tickets and wait an indeterminate time for a fix (that might never come). PAs that continue to deliver products like this should be educated by Daz so they can do better, or they should be purged from the vendor list.

    Well said!

  • mfrank01328_e9ea05b22amfrank01328_e9ea05b22a Posts: 57

    I wonder why it should DAZ not be possible to force Vootw and other companies to make an update available to their faulty products promptly. DAZ should not put products in the range from Vootw and similar companies as long as these companies have not been corrected their faulty products. It is a shame when you read these entries here. For months (years?) People report these mistakes, make them in the forums and nothing happens. In other industries, faulty products are called back or repaired as quickly as possible. This does not happen only at DAZ. I hardly know any other sellers who deal with their customers in such an ignorant way! It's a shame.

  • NetherFalconNetherFalcon Posts: 885
    edited March 3

    mfrank01328_e9ea05b22a said:

    I wonder why it should DAZ not be possible to force Vootw and other companies to make an update available to their faulty products promptly. DAZ should not put products in the range from Vootw and similar companies as long as these companies have not been corrected their faulty products. It is a shame when you read these entries here. For months (years?) People report these mistakes, make them in the forums and nothing happens. In other industries, faulty products are called back or repaired as quickly as possible. This does not happen only at DAZ. I hardly know any other sellers who deal with their customers in such an ignorant way! It's a shame.

    It's frustrating.  There's a variety of reasons why some PAs simply don't fix the issues of their products after release.  Quality control is critical, and as much as Daz does what they can, things slip through the cracks.  I accept that-what I don't accept is having something sit in a poor state of quality.  And realistically, all we can do is report it.  At the end of the day, refusing to do anything hurts the PA themself because I will never buy any of their products again because of it.  The product I had was released in August 2024, and the problems still existed eeven up until 2025.  I found another forum post that reported the problem, way back then.

    On the other side of that coin, I appreciate PAs who consistently put out good work.  It's important to acknowledge those who actually take the time to ensure we not only get functional products, but things that are of a great value.  We all have our favorite PAs who intrigue us, and that's because they earned our support through that consistency.  Others like the one you mentioned...well...not so much.  Disappointing, to be sure, but display your power as a consumer.  Because that's the best way to send a message.

    Post edited by NetherFalcon on
  • takezo_3001takezo_3001 Posts: 2,023

    Just had a thought, and it seems to me an excellent way to do quality control is to mirror renderhub's method of directly rating our purchases/products, that way the PAs will have a direct way of knowing which one of their products are more successful than others, so they can better gauge consumer expectations from what they sell... It would definitely alleviate a planetary mountain range's worth of tickets that crop up hourly, I'd imagine!

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,395

    takezo_3001 said:

    Just had a thought, and it seems to me an excellent way to do quality control is to mirror renderhub's method of directly rating our purchases/products, that way the PAs will have a direct way of knowing which one of their products are more successful than others, so they can better gauge consumer expectations from what they sell... It would definitely alleviate a planetary mountain range's worth of tickets that crop up hourly, I'd imagine!

    This keeps being mentioned - & has been for years - but it's not likely to happen, for good or ill. 

  • Richard HaseltineRichard Haseltine Posts: 107,872

    takezo_3001 said:

    Just had a thought, and it seems to me an excellent way to do quality control is to mirror renderhub's method of directly rating our purchases/products, that way the PAs will have a direct way of knowing which one of their products are more successful than others, so they can better gauge consumer expectations from what they sell... It would definitely alleviate a planetary mountain range's worth of tickets that crop up hourly, I'd imagine!

    I very much doubt that a ratings system would help in any way with technical issues.

  • takezo_3001takezo_3001 Posts: 2,023
    edited March 5

    Richard Haseltine said:

    takezo_3001 said:

    Just had a thought, and it seems to me an excellent way to do quality control is to mirror renderhub's method of directly rating our purchases/products, that way the PAs will have a direct way of knowing which one of their products are more successful than others, so they can better gauge consumer expectations from what they sell... It would definitely alleviate a planetary mountain range's worth of tickets that crop up hourly, I'd imagine!

    I very much doubt that a ratings system would help in any way with technical issues.

    You're right. I should have prefaced it with that distinction as the mountain range of tickets is from both technical and artist feedback and the like, I'd wager, though it should work as a non-technical gauge of how their products are received and used...

    miladyderyni_173d399f47 said:

    This keeps being mentioned - & has been for years - but it's not likely to happen, for good or ill. 

    I have admittedly missed a lot of threads dealing with that same issue it seems, thanks for the head's up!

    Post edited by takezo_3001 on
  • maikdeckermaikdecker Posts: 3,037

    Richard Haseltine said:

    takezo_3001 said:

    Just had a thought, and it seems to me an excellent way to do quality control is to mirror renderhub's method of directly rating our purchases/products, that way the PAs will have a direct way of knowing which one of their products are more successful than others, so they can better gauge consumer expectations from what they sell... It would definitely alleviate a planetary mountain range's worth of tickets that crop up hourly, I'd imagine!

    I very much doubt that a ratings system would help in any way with technical issues.

    It would help potential customers who do not frequent zhe forum to avoid less than optimal products, if the rating is accompanied with the option to give a short comment about the rating was given as it was given.

  • rcourtri_789f4b1c6brcourtri_789f4b1c6b Posts: 281

    This idea of end users rating the products keeps recurring.  It wouldn't be useful as a solution to the duplicate formula problem, or much of a solution to anything.

    You'd want to get at the root causes:

    1.  The business model, as it now stands, incentivizes PAs to put out a high volume of new content, and the easiest way to do that is to have that new content be derivative of previous releases. Consequently, we see character model spammers who are making relatively minor changes (changing skin tone, changing to even weirder eyebrows, add some moles, etc.), making (or failing to make) the relevant name changes to files, rendering some promo images, and submitting it all for Daz's okay.

    2. The very same business model allows for limited testing of content, while tolerating complaints, tech support tickets, and refunds as costs of doing business. While no product can be subject to infinite testing, I don't think it's unreasonable to test for duplicate formula errors when the PA's content has had this type of error in the past and the PA's content is clearly a variant of their previous content. To me, these are obvious red flags for extra QA/QC efforts. 

    (Note: Cynical or lazy business practices aren't the same as deceptive business practices.)

     

     

  • sewerynmajdasewerynmajda Posts: 32
    edited March 6

    Filing a ticket to report an issue with a product is way too complicated right now. It's in fact as complicated as asking for a refund. So why wouldn't a customer who repeatedly encounters issues simply refund instead? There needs to be some streamlining in the process.

    Post edited by sewerynmajda on
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