How to contact a PA?
nabob21
Posts: 1,053
in The Commons
Hello,
I would like to ask a vendor about one of there products but I don't know how to conttact them directly. Does anyone know how to send them a message in the Daz site?
Thanks in advance for any replies.
nabob21
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Comments
You cannot do this directly. Some vendors do visit the forums and could see a thread that you post, but they may or may not respond. If you have an issue with a product you can try contacting Daz support who can pass the message on if they think it's relevant.
There have been a few threads on this topic but I think the common theme is that allowing direct communication to any vendor is akin to opening a can of worms and is unlikely to be a net-positive. Therefore, those vendors who want to engage can do so in the forums and those who do not can stay away.
Some PAs are active in the forums and might answer a message sent here, but your best bet would be to send your question to Daz through the ticket system, as that is the intended way to ask questions about products. In most cases, the Daz folks will be able to answer the questions. In situations where they can't, they may contact the PA for you. :) I hope that helps!
EDIT: Oh, SofaCitizen beat me to it. For some reason, that reply didn't show until after I posted. Sorry for being repetitive!
Depending on the issue, you can also use the DAZ help desk and they'll decide if its worth passing along to the PA.
Asking a question in the PA's commercial threads works, and PMs are also a quick way to contact.
It's worth noting that the ticket system isn't some sort of cackling way to torment customers, but important triage. There are many issues that are way outside a PA's purview or even ability to do anything about, like installer errors or metadata.
If issues were emailed/messages to a PA, first, a PA isn't on call. They might be on vacation, or distracted by other stuff. Whenever they would look at a problem, they need to understand what is being communicated well enough to figure out what the problem might be. And then, after all that work, figure out if it's something they can actually help with. If not, well, they have to tell a customer to go contact Daz.
Daz customer service, on the other hand, are available and monitoring tickets. They have much greater ability to contact engineers, recognize larger scale issues/installation/etc, and handle things. And if it's ACTUALLY an issue with the product, they will contact the PA accordingly.
Sure, nothing's perfect, but if someone sent me an issue installing my product on their Mac? I'd be UTTERLY clueless as to what's going on. Did I not include a file? Is it installation issue? Is there some problem with Mac Blip edition? No clue!
That said, some PAs (like myself!) do read forums and welcome questions. But if you are having a problem installing/running something... send in a ticket. I have no idea. ;)
Thanks everyone for the replies. The reason I was asking was that I was looking for a product that is no longer in the store and I wanted to ask the Vendor if it was available elsewhere. I didn't have a problem with a product so I didn't want to go the ticket route, especially since the product isn't sold here anymore.
Sometimes,The PA may be personer or Team.
Sometimes,The PA may be isn`t good at English.
Sometimes,The work make them cann`t be reply on time.
This is worth strengthening.I think daz may need do something with connection work.