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No Discount for Hover Transport

R25SR25S Posts: 595
edited December 1969 in The Commons

I have two still mad items in my cart and the Hover Transport but the Hover Transport is not Free.
(deleted it and added it new, refreshed... no Discount)

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Comments

  • acanthisacanthis Posts: 604
    edited December 1969

    Confirmed. This offer doesn't work. Again.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    It works for me. Can you clear your cart, maybe clear cache and try again

  • SimonJMSimonJM Posts: 6,067
    edited March 2015

    Didn't work for me, either.


    Cleard basket and re-added stuf (Liu Yan and Pistol and Poses, plus hover transport) and still no discount on the transport.

    Post edited by SimonJM on
  • acanthisacanthis Posts: 604
    edited December 1969

    Nope. None of the "Old Favourites" for solving the problem work.

    I have in my cart:

    Pistol and Poses for Michael 6 and Victoria 6 (Newly Mad)

    Sirens for Harli's Corset Set (Still Mad)

    Of course I am making the mistake everyone makes with a DAZ offer: I'm following the rules that are specified in the banner (namely: "Buy 2 or more “Newly Mad” or “Still Mad” new releases and get Hover Transport for free")

    Oh, well. Who cares anyway? Like buses, there'll be another deal along soon.

  • Richard HaseltineRichard Haseltine Posts: 108,066
    edited December 1969

    It's working for me too - with those items in the cart - but the mods are in a different store group so it's possible that that is a factor. We will report it anyway, just to be on the safe side.

  • R25SR25S Posts: 595
    edited March 2015

    chohole said:
    It works for me. Can you clear your cart, maybe clear cache and try again


    did not work

    (I tried it with some other items but it did not work, too)

    Post edited by R25S on
  • acanthisacanthis Posts: 604
    edited December 1969

    Richard Haseltine said:
    It's working for me too - with those items in the cart - but the mods are in a different store group so it's possible that that is a factor. We will report it anyway, just to be on the safe side.

    Just to be on the safe side?

    I don't mean to take offence but are you calling me a liar?

  • R25SR25S Posts: 595
    edited December 1969

    acanthis said:
    Richard Haseltine said:
    It's working for me too - with those items in the cart - but the mods are in a different store group so it's possible that that is a factor. We will report it anyway, just to be on the safe side.

    Just to be on the safe side?

    I don't mean to take offence but are you calling me a liar?

    I think what Richard what to say is that he has to check if the Problem is on our side (depending on our Software/Hardware) or a Problem on their Side.

  • Richard HaseltineRichard Haseltine Posts: 108,066
    edited December 1969

    acanthis said:
    Richard Haseltine said:
    It's working for me too - with those items in the cart - but the mods are in a different store group so it's possible that that is a factor. We will report it anyway, just to be on the safe side.

    Just to be on the safe side?

    I don't mean to take offence but are you calling me a liar?

    I'm sure it's failing for you - the question is whether that's down to a problem in the rules in the DAZ store that control discounts or to another issue. I agree that given the number affected it does look probable that it's a store issue, and I apologise for the way I phrased my comment.

  • Xandyr78Xandyr78 Posts: 144
    edited December 1969

    Failing for me too...tried clearing cart, then clearing cache, then trying again. No dice.

    Any word, Richard?

  • RiggswolfeRiggswolfe Posts: 913
    edited December 1969

    Failed for me as well using the gun poses and the new v6 character.

  • Charlie JudgeCharlie Judge Posts: 13,251
    edited December 1969

    I'm not sure what the difference is but it seems to be working for me.

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  • R25SR25S Posts: 595
    edited December 1969

    Charlie Judge said:
    I'm not sure what the difference is but it seems to be working for me.


    Don`t know what`s the difference?
    I try with the items you choose and it doesn`t work.

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  • acanthisacanthis Posts: 604
    edited December 1969

    Richard Haseltine said:
    acanthis said:
    Richard Haseltine said:
    It's working for me too - with those items in the cart - but the mods are in a different store group so it's possible that that is a factor. We will report it anyway, just to be on the safe side.

    Just to be on the safe side?

    I don't mean to take offence but are you calling me a liar?

    I'm sure it's failing for you - the question is whether that's down to a problem in the rules in the DAZ store that control discounts or to another issue. I agree that given the number affected it does look probable that it's a store issue, and I apologise for the way I phrased my comment.

    OK, thanks.

    Wasn't migrating the store software to Magnolia (or Magenta, or whatever the hell) supposed to simplify the creation of targeted offers - I thought that was the main justification? It seems that offers have never been more unreliable - with threads like these becoming ever more commonplace.

  • acanthisacanthis Posts: 604
    edited December 1969

    R25S said:
    Charlie Judge said:
    I'm not sure what the difference is but it seems to be working for me.


    Don`t know what`s the difference?
    I try with the items you choose and it doesn`t work.

    Perhaps unsurprisingly, your cart combination doesn't work for me, so whatever the issue is - it seems to be more complex than just what products are in the cart. Perhaps something to do with how many vowels there are in the member name?

  • ChoholeChohole Posts: 33,604
    edited December 1969

    acanthis said:
    R25S said:
    Charlie Judge said:
    I'm not sure what the difference is but it seems to be working for me.


    Don`t know what`s the difference?
    I try with the items you choose and it doesn`t work.

    Perhaps unsurprisingly, your cart combination doesn't work for me, so whatever the issue is - it seems to be more complex than just what products are in the cart. Perhaps something to do with how many vowels there are in the member name?

    No I doubt it is that as I have the same number of vowels as you, and a similar combo as 2 of one vowel and one of another. :coolgrin:

  • Charlie JudgeCharlie Judge Posts: 13,251
    edited December 1969

    Besides whether or not the item is free, the only other difference I could see in the orders is that I am getting the extra 10% discount for owning both Darius and Monique Pro bundles.

  • acanthisacanthis Posts: 604
    edited December 1969

    chohole said:
    acanthis said:
    R25S said:
    Charlie Judge said:
    I'm not sure what the difference is but it seems to be working for me.


    Don`t know what`s the difference?
    I try with the items you choose and it doesn`t work.

    Perhaps unsurprisingly, your cart combination doesn't work for me, so whatever the issue is - it seems to be more complex than just what products are in the cart. Perhaps something to do with how many vowels there are in the member name?

    No I doubt it is that as I have the same number of vowels as you, and a similar combo as 2 of one vowel and one of another. :coolgrin:

    Yes, but as has already been pointed out, you are in the Moderator group. I am just a customer.

  • RiggswolfeRiggswolfe Posts: 913
    edited December 1969

    Charlie Judge said:
    Besides whether or not the item is free, the only other difference I could see in the orders is that I am getting the extra 10% discount for owning both Darius and Monique Pro bundles.

    I also am getting that discount but the hover thing isn't free for me.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Ah of course. However I did get himself to try as well, with his non Mod, non PC+ account, and it worked for him as well, He has 3 vowels in his user name, but they are 3 different vowels.

    Has to be something else, we could play guessing games all day as to what is causing this to happen to some and not to others.

    Richard and I both drink tea, do you prefer coffee?

  • acanthisacanthis Posts: 604
    edited December 1969

    chohole said:
    Ah of course. However I did get himself to try as well, with his non Mod, non PC+ account, and it worked for him as well, He has 3 vowels in his user name, but they are 3 different vowels.

    Has to be something else, we could play guessing games all day as to what is causing this to happen to some and not to others.

    Richard and I both drink tea, do you prefer coffee?

    If you don't like people playing guessing games then just lock the thread. That's what being a moderator is all about.

    And I prefer coffee.

  • Xandyr78Xandyr78 Posts: 144
    edited December 1969

    Ok...that seemed rather hostile. Especially since the mod wasn't doing anything originally but responding to the actual inquiry. The snark wasn't necessary. Nor productive.

    I'm frustrated that I can't get it to work for me, either...but there's no reason to be counterproductive or combative toward the mods.

    Perhaps you didn't intend for the comments to come off that way. If that's the case, I apologize.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    acanthis said:
    chohole said:
    Ah of course. However I did get himself to try as well, with his non Mod, non PC+ account, and it worked for him as well, He has 3 vowels in his user name, but they are 3 different vowels.

    Has to be something else, we could play guessing games all day as to what is causing this to happen to some and not to others.

    Richard and I both drink tea, do you prefer coffee?

    If you don't like people playing guessing games then just lock the thread. That's what being a moderator is all about.

    And I prefer coffee.

    Hmm, that could be it, my keyboard gets tea spilled on it, and yours would tend to be coffee flavoured

  • Xandyr78Xandyr78 Posts: 144
    edited December 1969

    Has there been any word on this? It's still not working for me...

  • UnseenUnseen Posts: 757
    edited December 1969

    It did not work for me ether even if I had four new March Madness items in my cart. I hope that the issue will be fixed for tomorrow.
    The price in my cart was still $8.31. I have removed it and I will purchase it when it will be free...

  • SimonJMSimonJM Posts: 6,067
    edited March 2015

    Still not working (I cleared cart again - on a different computer) and still no discount. As I want to grab a discounted GC I'll just ditch the idea for now and hopefully it'll be resolved before the discount on the items I do quite want expires too ;)


    Oh, lest I forget - coffee (black) or apple tea :)

    Post edited by SimonJM on
  • Richard HaseltineRichard Haseltine Posts: 108,066
    edited December 1969

    This should now be fixed - please try again and let us know if it is working.

  • Xandyr78Xandyr78 Posts: 144
    edited December 1969

    *sigh* I already placed my order without it. Would it be possible to contact CS and get clearance to just grab the item for free, as I've purchased about 10 different items today that all qualify for the freebie?

  • wolandepiphaniuswolandepiphanius Posts: 327
    edited December 1969

    I just tried it and it is working. Thanks for fixing the issue.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Xandyr78 said:
    *sigh* I already placed my order without it. Would it be possible to contact CS and get clearance to just grab the item for free, as I've purchased about 10 different items today that all qualify for the freebie?

    Send a ticket and see if they will honour the freebie purchase. Use the contact us button from the bottom of this page

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