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refund help

richardson_laura14_4403636richardson_laura14_4403636 Posts: 0
edited June 2022 in The Commons

hello 

i have accidently downloaded the wrong version of aniblocks 2 and didnt realise it was only compatible with daz 3 and not daz 4  

the details are 

aniMate2 Leisure Time Bundle for M4

Order number-Removed

i have submitted a ticket to get a refund and have waited nearly 2 weeks and havent heard anything if someone can help then id appreciate it 

thanks 

Post edited by richardson_laura14_4403636 on

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,149

    Moved to the Commons as it is not a Daz Studio topic.

    Have you received at least the auto acknowledgement of the ticket? If not you may have entered the email incorrectly - check that the refund has not already been made, possibly as store credit. If you did receive an acknowledgement have you had a human reply? If so then the process is ongoing, there isn't really anything the foruims can do to help.

  • Charlie JudgeCharlie Judge Posts: 13,258

    When did you submit the ticket? DAZ customer service help does not work weekends. And Monday is a holiday in the US; so, you may not receive a human response until Tuesday or Wednesday.

  • McGyverMcGyver Posts: 7,085

    Human response?... What species work on the weekends?... I'm betting it's those damned mole rats... they keep taking human people's jobs.

  • richardson_laura14_4403636richardson_laura14_4403636 Posts: 0

    Richard Haseltine i havent had any acknoledgement at all and i dunno how to check if it has been made as store credit 

     

  • Richard HaseltineRichard Haseltine Posts: 108,149

    This page will show any store credit you have, and adjustments that have been made https://www.daz3d.com/storecredit/info

    If you haven't received even an auto response it's likely that the ticket had the wrong email (the help system, Zendesk, does bot automatically carry over the site log-in - if you had to conmplete a capatcha you were not logged in there) which won't stop the request for processing, unless there were any questions they needed to ask, but will stop updates from reaching you.

  • Catherine3678abCatherine3678ab Posts: 8,556

    richardson_laura14 said:

    hello 

    i have downloaded the wrong kit to activate aniblocks for daz studio 4.20

    the details are 

    aniMate2 Leisure Time Bundle for M4

    Order number-Removed

    i have submitted a ticket to get a refund but im not getting anywhere if someone can help then id appreciate it 

    thanks 

    Well if the price was right, yes it does activate AniMate2 - if that's what you were referring to. The key would be in your Account on the Serial Numbers Page.

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