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DS 4.12 Completely white - Solved

AJ2112AJ2112 Posts: 1,417
edited April 2020 in The Commons

Hi, been away from DS for a few months, tonight I upgraded to DS 4.12, I start DS up and all I get is a complete white program screen.  I tried uninstall/reinstall, rebooting system, etc...... I should have just stayed away.  Goodness gracious, Rofl !!!!  

Has anyone else had this type issue.  Assistance appreciated. 

Post edited by AJ2112 on

Comments

  • AJ2112AJ2112 Posts: 1,417

    Got it working.  In case others have this issue, directories had changed.  How, no idea.  I noticed in DIM, downloads/installs were failing.  I was able to open Content Directory Manager, clicking around on white screen, Lol

    ! changed directory paths......  back in business.  

    DS is gonna make us all computer software experts in no time wink       

  • Richard HaseltineRichard Haseltine Posts: 108,878

    That issue is usually down to installing while DS was still running (possibly only in the bckground, as it shut down).

  • AJ2112AJ2112 Posts: 1,417

    Hi Richard, you are correct, believed I had DS open when I upgraded, which caused all types of problems.  All is working well.  Thanks so much friend.

  • jd323moreno_fedc863a93jd323moreno_fedc863a93 Posts: 3

    Having the same problem all white screen went to content database maintenance a drop down menu popped up with several options. Clear all groups, Condence Database, Process Metadata Queue, Re-import Metadata, Export user data and reset database. Which one should I pick? Thanks  

  • Richard HaseltineRichard Haseltine Posts: 108,878
    edited November 2020

    None - and all white screen has nothing to do with the database. You need to make sure that DS really is closed, then uninstall and reinstall.

     

    Post edited by Richard Haseltine on
  • jd323moreno_fedc863a93jd323moreno_fedc863a93 Posts: 3
    edited November 2020
    Richard Haseltine said:

    None - and all white screen has nothing to do with the database. You need to make sure that DS really is closed, then uninstall and reinstall.

    Thanks Richard I'm back on track.

     

    Post edited by Richard Haseltine on
  • Richard HaseltineRichard Haseltine Posts: 108,878

    Glad to hear (read) it.

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