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DIM Issues (unable to download from online account after purchase)

eligodesigneligodesign Posts: 78
edited November 2020 in Technical Help (nuts n bolts)

Hello,

I have an issue with DIM. I wasn't able to download 2 recent purchases directly from online account. When clicking on the button "download and install with DIM" it would re-direct me to the download page of the DIM. Normally DIM would launch right away. This is a new issue I haven't had before. Attached the log file. I'm, however, able to launch DIM when clicking on the desktop shortcut.

Anyone having the same issue?

 

Post edited by eligodesign on

Comments

  • SevrinSevrin Posts: 6,313

    Which products?

  • fixmypcmikefixmypcmike Posts: 19,686

    If you launch DIM from your desktop, do the 2 products show in Ready to Download?

  • eligodesigneligodesign Posts: 78
    Fixmypcmike said:

    If you launch DIM from your desktop, do the 2 products show in Ready to Download?

    yes, they show up. I'm confused that it doesn't work online and why am I re-directed to the download page of the DIM.

  • eligodesigneligodesign Posts: 78
    Sevrin said:

    Which products?

    skin textures for G8F from 2 different vendors

  • fixmypcmikefixmypcmike Posts: 19,686
    eligodesign said:
    Fixmypcmike said:

    If you launch DIM from your desktop, do the 2 products show in Ready to Download?

    yes, they show up. I'm confused that it doesn't work online and why am I re-directed to the download page of the DIM.

    I think that's an issue with the new store -- they haven't re-applied all the redirects yet.

  • eligodesigneligodesign Posts: 78

    ok, thank you very much for your help :)

  • IsaacNewtonIsaacNewton Posts: 1,300

    I had that problem but it seemed to solve itself, or they updated something which allowed DIM to work.

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