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Ordered Items Not In DIM or DAZ Central

RonwaldRonwald Posts: 71
edited August 2020 in The Commons

I placed an order for 16 items this morning. Everything went fine as usual until I opened up DIM and none of the 16 items were there waiting to be downloaded. I checked DAZ Central and they aren't there either. I tried to download and install from the order page with DIM, but it brought up an item, then said download failed. When I closed, then opened DIM again, the item wasn't there.

 

The order shows as complete on the order page in my account.

 

Edit to add: If I download manually from the order page and then open DIM, it shows ready to install.

 

Anyone else experiencing this?

 

Post edited by Ronwald on

Comments

  • arbee999arbee999 Posts: 104

    Yes, I have the same thing happening. Manual downloads are working though, as you indicated

  • NorthOf45NorthOf45 Posts: 5,730

    For DIM, do you have the proper Download filters checked? Often the only tags set for some products is "Connect Available", so even with the DAZ Studio versions checked, they won't appear in the list. I don't know if those same options are available in DAZ Central, I don't use it.

  • RonwaldRonwald Posts: 71
    NorthOf45 said:

    For DIM, do you have the proper Download filters checked? Often the only tags set for some products is "Connect Available", so even with the DAZ Studio versions checked, they won't appear in the list. I don't know if those same options are available in DAZ Central, I don't use it.

    I hadn't made any changes since I downloaded and installed a couple of items yesterday.

     

    But it appears the problem is fixed. All items now showing in DIM ready for download (minus the ones I did manually).

  • Vernan89188Vernan89188 Posts: 0

    Same problem, and i cant manually download the bridge I need, it takes me to a site to download daz central which I allready have.

    I have 30 items, and DAZ central isnt picking up the manual downloaded items either. So this has become a logistical nightmare.

     

    Nothing iv purchased is showing up in the DIM, or Daz central. But everything is in my account page.

  • Vernan89188Vernan89188 Posts: 0

    What fixed it was I put daz to unreal back in the shopping cart, repurchased it for free, then everything showed up.

  • philharrison808philharrison808 Posts: 0

    Never had an issue before with DIM done an update and now new purchases not showing in DIM?

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