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Studio and DIM simply close on login

3D-Ladysmith3D-Ladysmith Posts: 35
in Technical Help (nuts n bolts)

I'm running D/S 4.12 and the most recent version of DIM (as of about four days ago). If I decided to work offline, they run for as long as I need them. The moment I try to log in, the program(s) simply close. No warning that something went wrong, just off.

I'm capable of doing other things online (as evidenced by the fact that I'm writing this on the very machine that shows this behavior).

It's a Dell Inspiron 3593, which has an Intel card in it, so I know that iRay is right out.

Let me know what other information you need and I'll see if I can find it.

Comments

  • fixmypcmikefixmypcmike Posts: 19,689

    The DS log is called log,txt, in Windows it's located at "C:\Users\[your name]\AppData\Roaming\DAZ 3D\Studio4" for the general release ("...\Studio4 Public Build" for the beta)

    DIM has 2 logs, log.txt and hlog.txt, in Windows they're in "C:\Users\[your name]\AppData\Roaming\DAZ 3D\InstallManager"

    Can you post the last 20 lines of each?

  • paulwint3rpaulwint3r Posts: 10

    I'm having the same problem. I've just got a new laptop. Here is the last 20 lines of my DS log:

     

    2020-08-06 17:06:13.044 Total class factories: 2158
2020-08-06 17:06:13.044 Creating Script Engine...
2020-08-06 17:06:13.075 WARNING: 3DConnexion Plug-in Error: Could not create Device, CoCreateInstance failed
2020-08-06 17:06:13.075 3D mouse support library could not be loaded.
2020-08-06 17:06:13.075 Creating Main Window...
2020-08-06 17:06:13.075 Creating Viewport Manager...
2020-08-06 17:06:13.169 Successfully created OpenGL viewport for Viewport1.
2020-08-06 17:06:13.278 Successfully created OpenGL viewport for Viewport2.
2020-08-06 17:06:13.341 Successfully created OpenGL viewport for Viewport3.
2020-08-06 17:06:13.403 Successfully created OpenGL viewport for Viewport4.
2020-08-06 17:06:13.528 Creating Action Manager...
2020-08-06 17:06:13.544 Creating Pane Manager...
2020-08-06 17:06:13.997 Successfully created OpenGL viewport for AuxViewportView.
2020-08-06 17:06:15.598 WARNING: QLayout::addChildLayout: layout "" already has a parent
2020-08-06 17:06:15.609 WARNING: QLayout::addChildLayout: layout "" already has a parent
2020-08-06 17:06:15.887 Executing startup script...
2020-08-06 17:06:16.012 Started in: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4
2020-08-06 17:06:16.012 DAZ Studio Started
2020-08-06 17:06:16.012 Creating Pixel Buffer
2020-08-06 17:06:16.402 Pixel buffer - Width: 1024 Height: 1024
2020-08-06 17:06:16.418 Compiling OpenGL Shader...
2020-08-06 17:06:16.449 Fragment Shader:
WARNING: 0:1: '' :  #version directive missing

Fragment Shader compiled successfully.
Linking Shader:
Shader Program successfully linked.

     

    Here are the last 20 or so lines of my DIM Hlog:

     

    2020-08-06 14:55:42.186 Application Data:
2020-08-06 14:55:42.186 	Location = C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager
2020-08-06 14:55:42.186 	Disk Total: 930.7 GB (999384150016)
2020-08-06 14:55:42.206 	Disk Avail: 852.7 GB (915623444480)
2020-08-06 14:55:42.206 Helper application data path: C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager
2020-08-06 14:55:42.206 Starting CMS...
2020-08-06 14:55:42.328 Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit
2020-08-06 14:55:42.343 Current Content Install Path:
2020-08-06 14:55:42.343 	Location = C:/Daz 3D/Applications/Data/DAZ 3D/My DAZ 3D Library
2020-08-06 14:55:42.343 	Disk Total: 930.7 GB (999384150016)
2020-08-06 14:55:42.343 	Disk Avail: 852.7 GB (915623444480)
2020-08-06 14:55:42.359 Current 64-bit Software Install Path:
2020-08-06 14:55:42.359 	Location = C:/Daz 3D/Applications/64-bit
2020-08-06 14:55:42.359 	Disk Total: 930.7 GB (999384150016)
2020-08-06 14:55:42.359 	Disk Avail: 852.7 GB (915623444480)
2020-08-06 14:55:42.359 Current 32-bit Software Install Path:
2020-08-06 14:55:42.359 	Location = C:/Daz 3D/Applications/32-bit
2020-08-06 14:55:42.359 	Disk Total: 930.7 GB (999384150016)
2020-08-06 14:55:42.359 	Disk Avail: 852.7 GB (915623444480)
2020-08-06 14:57:01.901 Executing post install file: C:/Users/paulw/AppData/Local/Temp/DAZ3DInstallManager/InstallTemp/run_vc5_10_14_15_16_x64.bat
2020-08-06 14:57:25.030 Finished Process: C:/Users/paulw/AppData/Local/Temp/DAZ3DInstallManager/InstallTemp/run_vc5_10_14_15_16_x64.bat
2020-08-06 14:57:27.278 Executed install script: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/register_file_ext.dzime
2020-08-06 14:57:27.278 Executed install script: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/plugins/install_dynamic_clothing_basic.dzime
2020-08-06 14:57:27.770 Executed install script: C:/Users/paulw/AppData/Local/Temp/DAZ3DInstallManager/InstallTemp/finalize.dzime
2020-08-06 14:57:27.770 Install Successful: DAZ Studio 4.12 (Win 64-bit)
2020-08-06 15:31:08.840 --------------- Install Manager exited ------------------
2020-08-06 15:31:08.840 ~

    This is the last 20 lines of the DIM log:

     

    2020-08-06 16:40:47.858 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:41:18.458 Installing: 11078-2 : Veranil for V4 StudioCF
2020-08-06 16:41:20.134 Install Successful: Veranil for V4 StudioCF
2020-08-06 16:41:20.138 Installing: 11078-1 : Veranil for V4
2020-08-06 16:41:24.256 Install Successful: Veranil for V4
2020-08-06 16:41:24.260 Install Queue Finished: 0 min 5.8 sec
2020-08-06 16:41:33.627 WARNING: QIODevice::read (QNetworkReplyHttpImpl): device not open
2020-08-06 16:41:33.691 WARNING: Network Error: C:/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00016917-02_SpaceBasePt2DS.zip.{9049211f-18d1-7663-5eab-cbe7f758133a}.part : Download timed out
2020-08-06 16:41:34.121 Temporary Download Already Exists: 16917-2 : Space Base Pt2 DS : C:/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00016917-02_SpaceBasePt2DS.zip.{9049211f-18d1-7663-5eab-cbe7f758133a}.part
2020-08-06 16:41:34.993 Resuming Download: IM00016917-02_SpaceBasePt2DS.zip : Content-Range "bytes 76618322-260484290/260484291"
2020-08-06 16:42:44.635 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:42:59.541 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:42:59.810 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:43:43.931 WARNING: QIODevice::read (QNetworkReplyHttpImpl): device not open
2020-08-06 16:43:43.993 WARNING: Network Error: C:/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00016917-02_SpaceBasePt2DS.zip.{9049211f-18d1-7663-5eab-cbe7f758133a}.part : Download timed out
2020-08-06 16:47:40.749 Temporary Download Already Exists: 16917-2 : Space Base Pt2 DS : C:/Daz 3D/Applications/Data/DAZ 3D/InstallManager/Downloads/IM00016917-02_SpaceBasePt2DS.zip.{9049211f-18d1-7663-5eab-cbe7f758133a}.part
2020-08-06 16:47:48.535 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:47:49.666 Resuming Download: IM00016917-02_SpaceBasePt2DS.zip : Content-Range "bytes 223695957-260484290/260484291"
2020-08-06 16:47:50.456 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:47:50.548 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:48:42.880 Installing: 16917-2 : Space Base Pt2 DS
2020-08-06 16:48:48.031 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa
2020-08-06 16:48:48.496 Launching: C:/Daz 3D/Applications/64-bit/DAZ 3D/DAZStudio4/DAZStudio.exe file:///C:/Users/paulw/AppData/Roaming/DAZ 3D/InstallManager/LaunchStudioProduct.dsa

     

     

     

     

     

     

  • 3D-Ladysmith3D-Ladysmith Posts: 35
    edited August 2020

    Here's the DS log last 21 lines (didn't know if the top line was important for this):

    2020-08-06 00:15:53.347 WARNING: 3DConnexion Plug-in Error: Could not create Device, CoCreateInstance failed
    2020-08-06 00:15:53.347 3D mouse support library could not be loaded.
    2020-08-06 00:15:53.348 Creating Main Window...
    2020-08-06 00:15:53.348 Creating Viewport Manager...
    2020-08-06 00:15:53.394 Successfully created OpenGL viewport for Viewport1.
    2020-08-06 00:15:53.467 Successfully created OpenGL viewport for Viewport2.
    2020-08-06 00:15:53.507 Successfully created OpenGL viewport for Viewport3.
    2020-08-06 00:15:53.550 Successfully created OpenGL viewport for Viewport4.
    2020-08-06 00:15:53.600 Creating Action Manager...
    2020-08-06 00:15:53.608 Creating Pane Manager...
    2020-08-06 00:15:53.789 Successfully created OpenGL viewport for AuxViewportView.
    2020-08-06 00:15:54.427 WARNING: QLayout::addChildLayout: layout "" already has a parent
    2020-08-06 00:15:54.434 WARNING: QLayout::addChildLayout: layout "" already has a parent
    2020-08-06 00:15:54.571 Executing startup script...
    2020-08-06 00:15:54.640 Started in: C:/Program Files/DAZ 3D/DAZStudio4
    2020-08-06 00:15:54.640 DAZ Studio Started
    2020-08-06 00:15:54.640 Creating Pixel Buffer
    2020-08-06 00:15:54.832 Pixel buffer - Width: 1024 Height: 1024
    2020-08-06 00:15:54.832 Compiling OpenGL Shader...
    2020-08-06 00:15:54.845 Fragment Shader:
    WARNING: 0:1: '' :  #version directive missing

    Interesting thing - I have no hlog.txt, possibly because it won't properly start. However, the last 20 lines for DIM's log,txt are:

    Reading dzInstall.ini

    Current Account: Account

    Current Download Path:

    Location = C:/Users/Public/Documents/DAZ 3D/InstallManager/Downloads

    Disk Total: 220.7 GB (237061009408)

    Disk Avail: 140.8 GB (151228313600)

    Current Content Install Path:

    Location = C:/Users/Public/Documents/My DAZ 3D Library

    Disk Total: 220.7 GB (237061009408)

    Disk Avail: 140.8 GB (151228313600)

    Current 64-bit Software Install Path:

    Location = C:/Program Files

    Disk Total: 220.7 GB (237061009408)

    Disk Avail: 140.8 GB (151228313600)

    Current 32-bit Software Install Path:

    Location = C:/Program Files (x86)

    Disk Total: 220.7 GB (237061009408)

    Disk Avail: 140.8 GB (151228313600)

    Starting CMS...

    Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit

    The C drive is an SSD drive - my actual library that I save to in the 1 TB D: HDD, if that turns out to be important as well.

    ETA: Don't know why that last quoted line is a separate thing.

    Post edited by 3D-Ladysmith on
  • kenshaw011267kenshaw011267 Posts: 3,805

    In both cases it sounds like the install didn't complete successfully. You need to contact Daz, file a support ticket and explain what is wrong, include the whole log files as attachments. They are likely going to tell you fully uninstall and reinstall.

  • paulwint3rpaulwint3r Posts: 10
    kenshaw011267 said:

    In both cases it sounds like the install didn't complete successfully. You need to contact Daz, file a support ticket and explain what is wrong, include the whole log files as attachments. They are likely going to tell you fully uninstall and reinstall.

    Thank you. I've sent a support ticket with the log files.

    I've tried uninstalling and reinstalling, but so far it's made no difference. I wonder if it has something to do with installing Studio via the new Daz Central app? The reason I tried downloading DIM is because Daz Central doesn't seem to have downloaded, or even listed, a lot of the products I already own such as some of the Genesis models. This means I can't use some of the assets I've bought.

    Thank you for your help, Kenshaw. I'll wait for support to reply

     

     

  • kenshaw011267kenshaw011267 Posts: 3,805
    paulwint3r said:
    kenshaw011267 said:

    In both cases it sounds like the install didn't complete successfully. You need to contact Daz, file a support ticket and explain what is wrong, include the whole log files as attachments. They are likely going to tell you fully uninstall and reinstall.

    Thank you. I've sent a support ticket with the log files.

    I've tried uninstalling and reinstalling, but so far it's made no difference. I wonder if it has something to do with installing Studio via the new Daz Central app? The reason I tried downloading DIM is because Daz Central doesn't seem to have downloaded, or even listed, a lot of the products I already own such as some of the Genesis models. This means I can't use some of the assets I've bought.

    Thank you for your help, Kenshaw. I'll wait for support to reply

    I think the install was partial and that uninstalling normally doesn't remove everything you need to remove to get an install to work. You're likely going to need someone with access to the full details of the install to work out what is wrong and how to manually fix it.

    DazCentral could easily be the issuee. It is new and has had numerous issues. I do not approve pushing out a product in such an early stage of development as the primary source for new users to get assets.

  • 3D-Ladysmith3D-Ladysmith Posts: 35

    I need to learn how to COMPLETELY remove all references to DAZ from the registry as well, I think, when I uninstall the programs. I have done the uninstall, deleted directories involved with it, and deleted a registry section most closely tied to DAZ. When I tried a re-install, it STILL had my personal library location, which is non-standard (258 GB SSD C: and 1 TB HDD D: so I used D:)

    Is it possible that it simply can't properly be run on an Inspiron 3593? I opened a ticket, and the only notes in it are from me - apparently the DAZ staff are either overwhelmed, or REALLY confused about my issue. Be nice if they actually commented in the thread for it, though.

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