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DIM error says package requires program but wont accept program

DiomedeDiomede Posts: 15,388
edited July 2020 in The Commons

Have been using DIM to install.  Have successfully specified the Carrara directory in advanced tab, and installed Carrara content.  Since the DIM update, getting an error when trying to install Carrara content.  DIM says it needs the program location specified but won't accept the location in the advanced tab or in response to the error.  Kind of a gratuitous kick in the nuts.

 

Post edited by Diomede on

Comments

  • DiomedeDiomede Posts: 15,388

    And here is a screenshot of successful installation PRIOR to the DIM update.

     

    aa04 note that could install carrara before.png
    912 x 510 - 60K
  • MelanieLMelanieL Posts: 7,729

    What happens if you try to click on those drop-downs for "Name", "Version" and "Bit"? Is your version of Carrara not listed?

  • WendyLuvsCatzWendyLuvsCatz Posts: 40,107

    since one can even create fake paths to software one doesn't have that is truly odd

  • DiomedeDiomede Posts: 15,388
    MelanieL said:

    What happens if you try to click on those drop-downs for "Name", "Version" and "Bit"? Is your version of Carrara not listed?

    It won't accept anything in the fields.

  • DiomedeDiomede Posts: 15,388
    WendyLuvsCatz said:

    since one can even create fake paths to software one doesn't have that is truly odd

    Yes, I have a custom path for Carrara (D drive) which was working fine through DIM until the recent update.

  • Richard HaseltineRichard Haseltine Posts: 108,114

    Try moving the

    %AppData%/DAZ 3D/InstallManager/UserAccounts/Account.ini

    file to another location, with DIM closed, then restart DIM and see if it will now let you set the application details. If it will close DIM, repalce the original file in the folder, open it in a text editor, and paste the [ApplicationPaths] section here

  • DartanbeckDartanbeck Posts: 21,956

    I better test this now, while it's still fresh in my memory! ;)

    Thanks Diomede for the find, and Richard for the suggested fix!

  • DartanbeckDartanbeck Posts: 21,956
    edited July 2020

    I hope you get it working Diomede!

    Post edited by Dartanbeck on
  • DiomedeDiomede Posts: 15,388

    Thanks everyone for the replies, and special thank you to Richard for the suggestion. 

    Not resolved yet.  Whatever is causing the problem seems specific to that computer.  I was able to get DIM installation to 2nd and 3rd specified locations (in this case Carrara directories) on a different computer.  Other people with similar content report the ability to continue installation of Carrara-specific content to a specified folder through DIM.

    Still no luck on the machine in question.  I have opened a help ticket but am also checking various machine-specific drive issues.

    Cheers.

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