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2020 "There's Always Another Sale™" (Report sales errors here.)

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Comments

  • Cris PalominoCris Palomino Posts: 12,505

    Looks like there are some oddities with carts and DIM tonight. Please think about putting in a ticket so they can investigate. Hopefully it clears up on its own.

  • alex86firealex86fire Posts: 1,130
    otherunicorn said:
    alex86fire said:

    I don't know about DIM as I stopped using it but everything I purchased showed up in Daz connect and I was able to install without a hitch.

    On another side note, this sale is indeed amazing for all DOs. I just wish there were a little better offers for some other stuff as well. For example I have loads of OOT hair products I want to buy but they are only at 50% (60% with the 20% in cart discount) that is just normal discount for that :(.

    On the other side, I already spent a lot of money and bought tons of DOs this weekend. Maybe it is for the best OOT products don't have better discounts or I would have gone broke this weekend.

     

    I followed that suggestion to repurchase Leroy 8 Pro and bought 3 of the remaining extras. Total, around $50. I then stuffed the cart full of all the resultant freebies. (I had the hidden offer on Leroy, so  that makes a big difference), but I ended up with over $1000 worth in the cart for $50, and it worked with the 99c items as well, all benefiting from the purchase wide 20% off as well!

    I know, it was a great offer.

    I have actually purchased Leroy 2 more times this weekend with this offer (I had already purchased him on first day so I purchased him in total 3 times). I didn't get any 99 cents items as I have already purchased him before today but I'm fine with it. There are no items that really interest me in there anyways.

    I purchased all of his add-ons as well. I am all set with anything from poses, environments and the like. What I am missing are hair products :).

    I hope March madness will bring a nice discount for those.

  • otherunicornotherunicorn Posts: 374
    Cris Palomino said:

    Looks like there are some oddities with carts and DIM tonight. Please think about putting in a ticket so they can investigate. Hopefully it clears up on its own.

    The Paypal site looked a little different tonight, so perhaps a new incompatibility has been introduced. Instead if returning to the daz site post-purchase, it just sat there and sat there...

     

  • Cris PalominoCris Palomino Posts: 12,505
    otherunicorn said:
    Cris Palomino said:

    Looks like there are some oddities with carts and DIM tonight. Please think about putting in a ticket so they can investigate. Hopefully it clears up on its own.

    The Paypal site looked a little different tonight, so perhaps a new incompatibility has been introduced. Instead if returning to the daz site post-purchase, it just sat there and sat there...

     

    I haven't used PayPal for Daz. I have for a couple of other things at other places with no trouble, so can't address an experience with PayPal with Daz, unfortunately.

  • NovicaNovica Posts: 23,924

    No problem with Paypal, (my orders went through)  but no DIM products.  Just my opinion, but I don't think Paypal has anything to do with it, if you get an email receipt and if the order is in your account, I don't see how Paypal could make DIM wonky. Do you have both of those, aka did Paypal go through?

  • otherunicornotherunicorn Posts: 374
    Novica said:

    No problem with Paypal, (my orders went through)  but no DIM products.  Just my opinion, but I don't think Paypal has anything to do with it, if you get an email receipt and if the order is in your account, I don't see how Paypal could make DIM wonky. Do you have both of those, aka did Paypal go through?

    It wend through, and I got emails from both Paypal and Daz, but paypal never "returned to the seller to complete the transaction", which left me with a full cart of already purchased items.

     

  • Cris PalominoCris Palomino Posts: 12,505
    edited February 2020

    So as far as the DIM issue, Richard said:

    "if the zip can be downloaded manually then it can be placed in the DIM downloads folder and intalled from there, until they get the issue fixed".

    Post edited by Cris Palomino on
  • watchdog79watchdog79 Posts: 1,026

    The Robyn 8 HD add-on does not list Robyn 8 core figure as a required product: https://www.daz3d.com/robyn-8-hd-add-on

    Some people may hand-wave it and claim it is logical, clear, etc., however, in my opinion Robyn 8 needs to be specifically listed, especially due to the fact that other such products do list required figures. One such exception is simply confusing to the customer.

  • Richard HaseltineRichard Haseltine Posts: 108,227
    watchdog79 said:

    The Robyn 8 HD add-on does not list Robyn 8 core figure as a required product: https://www.daz3d.com/robyn-8-hd-add-on

    Some people may hand-wave it and claim it is logical, clear, etc., however, in my opinion Robyn 8 needs to be specifically listed, especially due to the fact that other such products do list required figures. One such exception is simply confusing to the customer.

    Thanks, I'll flag that up.

  • MelanieLMelanieL Posts: 7,734

    Another funny - a number of PC+ items are not showing their PC+ price on the main store page, nor on their individual store pages (I see about 250 of them like this - sample attached) - they do show the correct price in the cart though. (And yes I am fully logged on)

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  • scorpioscorpio Posts: 8,533

    A lot of PC stuff has lost its PC price.

  • Cris PalominoCris Palomino Posts: 12,505
    MelanieL said:

    Another funny - a number of PC+ items are not showing their PC+ price on the main store page, nor on their individual store pages (I see about 250 of them like this - sample attached) - they do show the correct price in the cart though. (And yes I am fully logged on)

    I just checked the items you're showing and I see PC+ prices.

  • scorpioscorpio Posts: 8,533

    A lot of PC stuff has lost its PC price

    Cris Palomino said:
    MelanieL said:

    Another funny - a number of PC+ items are not showing their PC+ price on the main store page, nor on their individual store pages (I see about 250 of them like this - sample attached) - they do show the correct price in the cart though. (And yes I am fully logged on)

    I just checked the items you're showing and I see PC+ prices.

     I don't 

  • memcneil70memcneil70 Posts: 5,332

    I had lost my ability to see my PC+ discounts until an item went into the cart from August on. Customer Service worked with me, finally got me to clear my cache/cookies which I dreaded as I would have to re-establish identity with financial organizations. But, it fixed the problem and I have had little problem with financial organization log-ins. I am on my iMac, with Google Chrome. I had no issues on my iPad or iPhone, but Ati's add-on did not work fully on Google Chrome on them. Try clearing your cache/cookies. I have had no problem seeing correct prices today, though the site is slow as mud flowing down a hill.

  • Cris PalominoCris Palomino Posts: 12,505
    scorpio said:

    A lot of PC stuff has lost its PC price

    Cris Palomino said:
    MelanieL said:

    Another funny - a number of PC+ items are not showing their PC+ price on the main store page, nor on their individual store pages (I see about 250 of them like this - sample attached) - they do show the correct price in the cart though. (And yes I am fully logged on)

    I just checked the items you're showing and I see PC+ prices.

     I don't 

    Unfortunately, some of these things end up being cache issues where some see something and others don't. But we'll keep an eye on it.

  • Cris PalominoCris Palomino Posts: 12,505
    memcneil70 said:

    I had lost my ability to see my PC+ discounts until an item went into the cart from August on. Customer Service worked with me, finally got me to clear my cache/cookies which I dreaded as I would have to re-establish identity with financial organizations. But, it fixed the problem and I have had little problem with financial organization log-ins. I am on my iMac, with Google Chrome. I had no issues on my iPad or iPhone, but Ati's add-on did not work fully on Google Chrome on them. Try clearing your cache/cookies. I have had no problem seeing correct prices today, though the site is slow as mud flowing down a hill.

    I hear you. One thing I've been able to do is I use Waterfox (which is like Firefox). They have a thing called Profiles. I have one set up for my regular stuff and one for my daz stuff. If I have to clear my cache and cookies, then it's just on the profile for my Daz stuff. My financial institutions are on a different profile.

  • scorpioscorpio Posts: 8,533
    Cris Palomino said:
    memcneil70 said:

    I had lost my ability to see my PC+ discounts until an item went into the cart from August on. Customer Service worked with me, finally got me to clear my cache/cookies which I dreaded as I would have to re-establish identity with financial organizations. But, it fixed the problem and I have had little problem with financial organization log-ins. I am on my iMac, with Google Chrome. I had no issues on my iPad or iPhone, but Ati's add-on did not work fully on Google Chrome on them. Try clearing your cache/cookies. I have had no problem seeing correct prices today, though the site is slow as mud flowing down a hill.

    I hear you. One thing I've been able to do is I use Waterfox (which is like Firefox). They have a thing called Profiles. I have one set up for my regular stuff and one for my daz stuff. If I have to clear my cache and cookies, then it's just on the profile for my Daz stuff. My financial institutions are on a different profile.

    I've done all that - did it before I reprted the problem, but hey if they don't want me to spend then I won't. Its amazing how some peoples problems are reported instantly other problems seem to be ignored.

  • Senor_MonkeySenor_Monkey Posts: 127
    MelanieL said:

    Another funny - a number of PC+ items are not showing their PC+ price on the main store page, nor on their individual store pages (I see about 250 of them like this - sample attached) - they do show the correct price in the cart though. (And yes I am fully logged on)

    Mine seems to do the same thing with exactly the same items as yours. Perhaps this is a Daz3d website error, rather than a cache error?

  • scorpioscorpio Posts: 8,533
    Senor_Monkey said:
    MelanieL said:

    Another funny - a number of PC+ items are not showing their PC+ price on the main store page, nor on their individual store pages (I see about 250 of them like this - sample attached) - they do show the correct price in the cart though. (And yes I am fully logged on)

    Mine seems to do the same thing with exactly the same items as yours. Perhaps this is a Daz3d website error, rather than a cache error?

    No from what's been posted apparently its on our end. I get really fed up with these problems and the blame being pushed towards the customer, I've just emptied my cart and won't be spending here today

  • Cris PalominoCris Palomino Posts: 12,505
    edited February 2020
    scorpio said:
    Cris Palomino said:
    memcneil70 said:

    I had lost my ability to see my PC+ discounts until an item went into the cart from August on. Customer Service worked with me, finally got me to clear my cache/cookies which I dreaded as I would have to re-establish identity with financial organizations. But, it fixed the problem and I have had little problem with financial organization log-ins. I am on my iMac, with Google Chrome. I had no issues on my iPad or iPhone, but Ati's add-on did not work fully on Google Chrome on them. Try clearing your cache/cookies. I have had no problem seeing correct prices today, though the site is slow as mud flowing down a hill.

    I hear you. One thing I've been able to do is I use Waterfox (which is like Firefox). They have a thing called Profiles. I have one set up for my regular stuff and one for my daz stuff. If I have to clear my cache and cookies, then it's just on the profile for my Daz stuff. My financial institutions are on a different profile.

    I've done all that - did it before I reprted the problem, but hey if they don't want me to spend then I won't. Its amazing how some peoples problems are reported instantly other problems seem to be ignored.

    We do report these things. I also just checked my phone and there some of the items have lost their discounts. It's just more difficult to track down the problem when it's not consistent.

    Post edited by Cris Palomino on
  • otherunicornotherunicorn Posts: 374

    Same deal - a lot of the PC+ for a day are showing full price on the aforementioned page, but the item I tested did go into the cart at the correct price (i.e. $2.20 then discounted by an extra 20%)

  • scorpioscorpio Posts: 8,533
    Cris Palomino said:
    scorpio said:
    Cris Palomino said:
    memcneil70 said:

    I had lost my ability to see my PC+ discounts until an item went into the cart from August on. Customer Service worked with me, finally got me to clear my cache/cookies which I dreaded as I would have to re-establish identity with financial organizations. But, it fixed the problem and I have had little problem with financial organization log-ins. I am on my iMac, with Google Chrome. I had no issues on my iPad or iPhone, but Ati's add-on did not work fully on Google Chrome on them. Try clearing your cache/cookies. I have had no problem seeing correct prices today, though the site is slow as mud flowing down a hill.

    I hear you. One thing I've been able to do is I use Waterfox (which is like Firefox). They have a thing called Profiles. I have one set up for my regular stuff and one for my daz stuff. If I have to clear my cache and cookies, then it's just on the profile for my Daz stuff. My financial institutions are on a different profile.

    I've done all that - did it before I reprted the problem, but hey if they don't want me to spend then I won't. Its amazing how some peoples problems are reported instantly other problems seem to be ignored.

    We do report these things. I also just checked my phone and there some of the items have lost their discounts. It's just more difficult to track down the problem when it's not consistent.

    The why not say rather than appearing to agree only with those not seeing a problem, the way this problem was responded to lost Daz and PA's sales from me.

  • mats76mats76 Posts: 294

    The Valentine 20% off state that you cannot rebuy an already owned item at a lower price. But if I rebuy the leroy 8 pro bundle (returning the first order of Leroy pro bundle) at the exact same price but with tons of more free items would that ok?  

  • DripDrip Posts: 1,238

    Of all times, Paypal picked THIS weekend to bounce my purchases. I even tested removing all products which obviously relate to weapons or plants (since they had an issue last year where they bounced purchases with some product that had a word in their name that could be related to drugs..). To no avail so far.

  • AtiAti Posts: 9,185
    Drip said:

    Of all times, Paypal picked THIS weekend to bounce my purchases. I even tested removing all products which obviously relate to weapons or plants (since they had an issue last year where they bounced purchases with some product that had a word in their name that could be related to drugs..). To no avail so far.

    A workaround is to buy store credit, and buy the products with the store credit. That way the productnames will not show up on paypal.

  • memcneil70memcneil70 Posts: 5,332

    Although I had no problem buying with my credit card (saving my store credit), an hour or so later, I opened DIM and the new purchases do not show up. So that is still an issue. 

  • Charlie JudgeCharlie Judge Posts: 13,266
    edited February 2020
    mats76 said:

    The Valentine 20% off state that you cannot rebuy an already owned item at a lower price. But if I rebuy the leroy 8 pro bundle (returning the first order of Leroy pro bundle) at the exact same price but with tons of more free items would that ok?  

    Unfortunately it wouldn't be at "the exact same price" because the 20% discount would be automatically applied to the Leroy 8 Pro Bundle and addons.  I too am pretty unhappy that I bought the Leroy 8 Pro Bundle when it first came out and now there is really great deal that would have been so much better if I had waited. Once again DAZ has chosen to punish early adopters ! sad

    Post edited by Charlie Judge on
  • alex86firealex86fire Posts: 1,130
    Charlie Judge said:
    mats76 said:

    The Valentine 20% off state that you cannot rebuy an already owned item at a lower price. But if I rebuy the leroy 8 pro bundle (returning the first order of Leroy pro bundle) at the exact same price but with tons of more free items would that ok?  

    Unfortunately it wouldn't be at "the exact same price" because the 20% discount would be automatically applied to the Leroy 8 Pro Bundle and addons.  I too am pretty unhappy that I bought the Leroy 8 Pro Bundle when it first came out and now there is really great deal that would have been so much better if I had waited. Once again DAZ has chosen to punish early adopters ! sad

    That's what I did for Dain8. For Dain I thought I will wait for a later deal in case it gets better and it didn't and the early buyers got rewarded and I got punished.

    For Leroy I though I will learn my lesson and bought him on the first day. Surprise! Punished again.

    I still bought Leroy 2 more times for a total of 3 times, but I think i could have gotten away with only 2 buys instead of 3.

    I think this is why Daz switches up who gets rewarded just as a marketing strategy to make more money but it is a poor way to treat the customers.

  • mats76mats76 Posts: 294
    Charlie Judge said:
    mats76 said:

    The Valentine 20% off state that you cannot rebuy an already owned item at a lower price. But if I rebuy the leroy 8 pro bundle (returning the first order of Leroy pro bundle) at the exact same price but with tons of more free items would that ok?  

    Unfortunately it wouldn't be at "the exact same price" because the 20% discount would be automatically applied to the Leroy 8 Pro Bundle and addons.  I too am pretty unhappy that I bought the Leroy 8 Pro Bundle when it first came out and now there is really great deal that would have been so much better if I had waited. Once again DAZ has chosen to punish early adopters ! sad

    I bought Leroy 8 Pro bundle when there was a 20% off coupon so I get the exact same price in the cart as when I bought it.

    Sometimes it feels like it is a lottery if one should be early buyer or wait  for a better offer.

  • ChoholeChohole Posts: 33,604
    MelanieL said:

    Another funny - a number of PC+ items are not showing their PC+ price on the main store page, nor on their individual store pages (I see about 250 of them like this - sample attached) - they do show the correct price in the cart though. (And yes I am fully logged on)

    This problem is solved now

This discussion has been closed.