Contacting Sellers
michelle_265235cb5a
Posts: 28
in The Commons
Hi I dont know if Im being thick lol but I cannot see any way to contact the sellers at the store, I have a question about a sellers products being sold on as obj and I cant see how I can contact them, actually theres 2 I tried to contact, one being Daz Origionals, helpppp please lol
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You're not supposed to contact the vendors directly, Daz support handles customer requests. To open a support ticket go to Help > Contact Us > Submit a ticket
Thanks Leana! I wonder why we arent allowed to contact them direct :O how strange lol, at least I know why I cannot find any contact or message seller now and its not me being thick lol :)
Some PAs (like us) are active in the forums. For those PAs you can always try to private message them. I can't speak for everyone, but at least with our products, I would encourage people to contact me through PM since I can get back to them faster that way. :)
Part of the agreement vendors have with Daz (and for which they give Daz a cut of their sales) is that Daz handles that so that they can focus on creating more content. That's why the site doesn't have a way to contact vendors directly.
If the vendor posts in the forums you can contact them there, but not all of them do.
Contacting DAZ is always the best option.
They have the resorces to check for answers on multile systems.
They have the knowledge of legal matters
They have the ability to respond in a more timely manour than PA's
They have the technical experts to search for solutions to issues
They are a great resource, and we pay them to make sure you are taken care of....so use them, they are good at what they do
Ooo I see FenixPhoenix thanks! Handy to know :) Thanks Leana yes I noticed a lot dont post lol I actually think its sad the venders dont want to communicate directly to buyers :( Ive sent a ticket so hopefully it will get sorted soon :)
Thanks RawArt :)
Some do, and they post in the forums. Some prefer having professional customer service people handling that, for various reasons.
Quite a few vendors here are not native English speakers, for example, so having Daz support to deal with customers makes things much easier for them.
And honnestly, having done IT customer support at work (not even as the direct point of contact, as an expert), I totally understand why some vendors may simply not want to have to deal with customers... It takes a lot of time they could spend creating instead, and users can be really nasty sometimes.
I understand Leana but we can agree to disagree :) I still think its very sad that some venders dont want to deal with us customers, I had no idea this was the case until I posted this post. I thought I was just being thick again lol Any users who are nasty should be banned simples lol :) Thanks again for the replies!
I'm actually quite happy that they create more content for us instead of having to deal with the same questions over and over again several hours a day until they are all burned out and never ever again want to create content.
Really? I have been waiting for almost one month for somebody to resolve my issue.
I gather that, if you buy their products, it is enough signal that you are enjoying their creations. From various posts, I gather most vendors don't know what to make of "I wishlisted your proiuct" comments....
This! I have talked with a couple of PAs at rendo and they said they get way more requests for things than anything else (can you do this for G3 instead, can you make the sleeves shorter, can you.....)
Then you get the users that want to be friendly with the PAs for whatever reason, which is cool. But I figure if the PA wanted that, they would be more involved in forums like some are here.
Unfortunately, that hasn't been my experience in the past. I've had at least 3 different products go unfixed for months(one of which I still haven't heard anything back regarding it). Two of them finally got fixed because I came on the forums and ranted about it and the poor vendor didn't even know anything about the issue until they saw my post. On the other hand, I had the same thing over at renderosity where I had to get one of the forum moderators to reach out to the PA because they weren't responding or doing anything to fix the issue with their product over the course of two months. Anyway, each system has its advantages & disadvantages. Daz's system is better for the PAs, filters out a lot of unecessary nonsense, and theoretically should be more efficient given their staff, but there's always going to be some that slip through the cracks, I guess like in my case.
For those commenting on how slow daz can be at times to respond to fixes, you also have to think that it may not always be daz's fault.
Some PA's are hard to reach and dont speak the language very well, contacting them will not get problems resolved faster. Many pa's only do this part time and have full time jobs, so contacting them wont get things solved fast either. Then if daz has to contact those same pa's to get fixes, they have the same hurdle to cross.
Some problems are user dependant and cannot be recreated by a pa, and so contacting them wont be any real help either. Daz has multiple machines where they can try to recreate the issues. But even then sometimes it cannot be duplicated, and unless it can be duplicated, then finding an answer is very hard.
DAZ does the best they can, and pa's do the best they can as well. Not every problem will get resolved fast, not every problem can get resolved. But in the case of the later, daz always has a return policy that is so open and liberal that it is kinda of crazy. But they do that so in the end the customer has the best experience they can offer.
6 days later and still had no reply from Daz :s By the time they reply this person will have sold/given away loads of the venders obj & textures :(
If this is an issue of copyright infringement and you do find content on warez websites, please report them by using the Help System and selecting Copyright/Abuse
RawArt thats what I did :)
Did you get an automatic email after submitting your ticket? Support has been quite busy these days with all the big sales, but it's worth checking that it actually went through.
Daz has the system set up to issue takedown notices and DCMAs, It is one of the services that PAs pay Daz forAnd we don't like these sort of thread in the forums because While we appreciate that there is value in informing others of alleged infringement, allegations of illegal actions cannot be posted as, without either a confession or a court ruling, it can expose Daz 3D as well as the poster to the risk of being sued.
It may sound stupid, but it does happen.
Leanna yes I did :) Chohole I have messaged you as I do not understand what you mean x