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Response time customer service

MazhMazh Posts: 499
in The Commons

Anybody else waiting really long for a customer service response atm., nothing since three days.

Not even one of these "we'll get back on you soon" mails they send you first when they are busy

Comments

  • nonesuch00nonesuch00 Posts: 18,781
    edited September 2019

    They are probably hit up with a lot of problems from the server outages. If you've submitted a bug it can take a week before they actually read & respond to it. If it's like a refund or overcharge than they generally only those really quick, 3 days or less. 

    Post edited by nonesuch00 on
  • TaozTaoz Posts: 10,282
    nonesuch00 said:

    They are probably hit up with a lot of problems from the server outages. If you've submitted a bug it can take a week before they actually read & respond to it. It's it like a refund or overcharge than they generally only those really quick, 3 days or less. 

    Last time I requested a refund was two weeks ago, the whole thing including mails forth and back was handled within a few hours.

  • nonesuch00nonesuch00 Posts: 18,781
    Taoz said:
    nonesuch00 said:

    They are probably hit up with a lot of problems from the server outages. If you've submitted a bug it can take a week before they actually read & respond to it. It's it like a refund or overcharge than they generally only those really quick, 3 days or less. 

    Last time I requested a refund was two weeks ago, the whole thing including mails forth and back was handled within a few hours.

    Yes, me too for the most part but I seem to remember I had one that was on a weekend or holiday or something and no one was at work until Monday or Tuesday to do the refund.

  • MazhMazh Posts: 499

    No, was about overcharging, but got a response now, thanks for your answers.

  • frankrblowfrankrblow Posts: 2,052

    A reply from Tech Support arrived for me this morning after a three day wait, which I consider reasonable. Sales is usually quicker. (I don't refer to automated responses)

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