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Has Daz3d refund policy changed?

PetraPetra Posts: 1,157
in The Commons

It has always been a 30 day no questions asked policy.

I asked for a refund a couple of days ago and today I got an email saying that it was sent for review and awaits authorization.

So, that is why I wonder if they changed it.

Does anyone know?

Comments

  • ChoholeChohole Posts: 33,604

    AFAIK  it is still the same as it has always been.

  • PetraPetra Posts: 1,157
    Chohole said:

    AFAIK  it is still the same as it has always been.

    When I asked for refunds before, it never took review or 2 working days for authorisation.

    It went straight ahead and took 3-5 working days to get back in the account.

    Never got a mail worded like this one.

  • ChoholeChohole Posts: 33,604

    You can reopen your ticket and ask.   go to the file a ticket page,  make sure you are signed in and then click on "My Activety"

  • PetraPetra Posts: 1,157
    Chohole said:

    You can reopen your ticket and ask.   go to the file a ticket page,  make sure you are signed in and then click on "My Activety"

    I did, just waiting on a reply.:)

  • Richard HaseltineRichard Haseltine Posts: 108,080

    See https://helpdaz.zendesk.com/hc/en-us/articles/115003500163-What-is-Daz-3D-s-refund-policy

  • PetraPetra Posts: 1,157
    Richard Haseltine said:

    See https://helpdaz.zendesk.com/hc/en-us/articles/115003500163-What-is-Daz-3D-s-refund-policy

    Thank you:)

  • ANGELREAPER1972ANGELREAPER1972 Posts: 4,555

    they always ask me if there is a problem they can fix and try talk me out of it first

  • Serene NightSerene Night Posts: 17,704
    edited July 2019

    I usually tell them when I submit a ticket I don’t want tech support to try to nip that in the bud. If I have to return something I have already decided it isn’t for me. I haven’t had good luck with tech support from them anyway.

    Post edited by Serene Night on
  • TaozTaoz Posts: 10,260
    ANGELREAPER1972 said:

    they always ask me if there is a problem they can fix and try talk me out of it first

    They started doing that a couple of years ago, before that they never did it (at least not to me). So now I always state there's no problems with the item and why I return it. They don't ask further questions then. I've never returned an item just because it was defective, I expect them to fix it instead - if they can't they always offer to refund it. It's rare that I return something anyway, maybe one out of 200 items in average I think, so I doubt it has anything to do with too many returns.

    To avoid abuse of the return system they could encrypt the items the first 30 days so you can't use them if you return them. The encryption system is already in place AFAIK, though I don't know if it works with DIM.

  • namffuaknamffuak Posts: 4,410
    Serene Night said:

    I usually tell them when I submit a ticket I don’t want tech support to try to nip that in the bud. If I have to return something I have already decided it isn’t for me. I haven’t had good luck with tech support from them anyway.

    I leave a detailed description, with screen prints if applicable, covering the problem and potential work-arounds. And then point out that the time cost is not worth the effort for me and apparently wasn't for the PA or I wouldn't be returning it. I will note that I've only returned 4 or 5 products because of design or usability issues.

  • Silent WinterSilent Winter Posts: 3,876
    Taoz said:
    ANGELREAPER1972 said:

    they always ask me if there is a problem they can fix and try talk me out of it first

    They started doing that a couple of years ago, before that they never did it (at least not to me). So now I always state there's no problems with the item and why I return it. They don't ask further questions then. I've never returned an item just because it was defective, I expect them to fix it instead - if they can't they always offer to refund it. It's rare that I return something anyway, maybe one out of 200 items in average I think, so I doubt it has anything to do with too many returns.

    To avoid abuse of the return system they could encrypt the items the first 30 days so you can't use them if you return them. The encryption system is already in place AFAIK, though I don't know if it works with DIM.

    Erm, no thank you - that requires Daz-connect, and DRM is something I am NOT interested in having. I like manual downloads and I'll sort my runtime out for myself. If they feel the system is being abused, they can consider alternatives, but considering the reaction against encrypted content and how little it's been used, I think they know this isn't a way to promote custom.

  • zombietaggerungzombietaggerung Posts: 3,846
    sausagemix_d9e00246a7 said:

    In all honesty, what do you people find so problematic about your digital purchases so often? lol Your like the people clogging up H&M returning their outfits after a party. No wonder the prices are getting higher.

    I can't speak for anyone else, but I've only ever returned two things. One because it caused ds to crash no matter what, and the other because I accidentally purchased a texture set for an item i didn't own and didn't feel like purchasing.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 2,424

     

    Serene Night said:

    I usually tell them when I submit a ticket I don’t want tech support to try to nip that in the bud. If I have to return something I have already decided it isn’t for me. I haven’t had good luck with tech support from them anyway.

    When I did a recent return, there was an option in the Tech Support dropdown for Sales Issue so I just clicked that.

     

     

  • nicsttnicstt Posts: 11,715
    Silent Winter said:
    Taoz said:
    ANGELREAPER1972 said:

    they always ask me if there is a problem they can fix and try talk me out of it first

    They started doing that a couple of years ago, before that they never did it (at least not to me). So now I always state there's no problems with the item and why I return it. They don't ask further questions then. I've never returned an item just because it was defective, I expect them to fix it instead - if they can't they always offer to refund it. It's rare that I return something anyway, maybe one out of 200 items in average I think, so I doubt it has anything to do with too many returns.

    To avoid abuse of the return system they could encrypt the items the first 30 days so you can't use them if you return them. The encryption system is already in place AFAIK, though I don't know if it works with DIM.

    Erm, no thank you - that requires Daz-connect, and DRM is something I am NOT interested in having. I like manual downloads and I'll sort my runtime out for myself. If they feel the system is being abused, they can consider alternatives, but considering the reaction against encrypted content and how little it's been used, I think they know this isn't a way to promote custom.

    +1

  • FSMCDesignsFSMCDesigns Posts: 12,843
    zombietaggerung said:
    sausagemix_d9e00246a7 said:

    In all honesty, what do you people find so problematic about your digital purchases so often? lol Your like the people clogging up H&M returning their outfits after a party. No wonder the prices are getting higher.

    I can't speak for anyone else, but I've only ever returned two things. One because it caused ds to crash no matter what, and the other because I accidentally purchased a texture set for an item i didn't own and didn't feel like purchasing.

    yep, pretty much the same here. Only reasons I have ever had to return a product are technical issues, results were far less than advertised or it was too resource heavy and wouldn't work for me. Good thing I don't work for DAZ CS, if a user returned more than one product every couple of months I would classify that as abuse of the system, LOL

  • Charlie JudgeCharlie Judge Posts: 13,253

    Except for one (or maybe 2) virtually all my returns have been because I repurchased the item at a lower price.

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