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Bridget 8 Pro Bundle NOT applying 10% Key Item discount

CybersoxCybersox Posts: 9,298
in The Commons

To be specific:  I bought the Bridget Pro Bundle earlier so I could use my PC+ coupon on it.  Then I put some other items in the cart so I could use my PA coupon, a cart that includes two Still Mad items.  However, I realized the prices were all much higher than they should be.  On a hunch, I dropped the Snuggle Up bundle into the cart and bam, all the prices went to where they should have been.  So apparently the Bridget Pro Bundle is applying the extra 10% if it's in the same cart, but NOT if you've previously purchased it.    >_<

Can we please get this fixed by end of day?  Otherwise, I'm afraid a couple of PAs will be losing sales. 

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,459
    Cybersox said:

    To be specific:  I bought the Bridget Pro Bundle earlier so I could use my PC+ coupon on it.  Then I put some other items in the cart so I could use my PA coupon, a cart that includes two Still Mad items.  However, I realized the prices were all much higher than they should be.  On a hunch, I dropped the Snuggle Up bundle into the cart and bam, all the prices went to where they should have been.  So apparently the Bridget Pro Bundle is applying the extra 10% if it's in the same cart, but NOT if you've previously purchased it.    >_<

    Can we please get this fixed by end of day?  Otherwise, I'm afraid a couple of PAs will be losing sales. 

    As far as I know the key item lists don't update dynamically - you won't get the 10% off for owning Bridget 8 Pro until tomorrow (assuming it's still a key item then). If you need to purchase today then I would advise doing so and opening a Sales Support ticket to get a refund of the 10%

  • CybersoxCybersox Posts: 9,298
    Richard Haseltine said:
    Cybersox said:

    To be specific:  I bought the Bridget Pro Bundle earlier so I could use my PC+ coupon on it.  Then I put some other items in the cart so I could use my PA coupon, a cart that includes two Still Mad items.  However, I realized the prices were all much higher than they should be.  On a hunch, I dropped the Snuggle Up bundle into the cart and bam, all the prices went to where they should have been.  So apparently the Bridget Pro Bundle is applying the extra 10% if it's in the same cart, but NOT if you've previously purchased it.    >_<

    Can we please get this fixed by end of day?  Otherwise, I'm afraid a couple of PAs will be losing sales. 

    As far as I know the key item lists don't update dynamically - you won't get the 10% off for owning Bridget 8 Pro until tomorrow (assuming it's still a key item then). If you need to purchase today then I would advise doing so and opening a Sales Support ticket to get a refund of the 10%

    Given how long Landon has been a Key item, I suspect it's safe to assume that Bridget will be one for several days.  But, honestly, if I can't buy the other items because of how DAZ has this sale wired, and they drop out of the sale tomorrow, it's not worth doing the whole dance with customer service.  It's not like I really need any of this stuff.

  • xyer0xyer0 Posts: 6,347
    edited March 2019

    Get an EXTRA 10% OFF* Newly Mad Releases, and Mad Artist Items
    when you OWN OR BUY one (1) of the below 2 featured ‘Your Key’ Item(s)

    Post edited by xyer0 on
  • davesodaveso Posts: 7,842
    xyer0 said:

    Get an EXTRA 10% OFF* Newly Mad Releases, and Mad Artist Items
    when you OWN OR BUY one (1) of the below 2 featured ‘Your Key’ Item(s)

    whicch means we should get the 10% with that key item in the cart ... that means "to buy". Own will be after we buy it today.

  • CybersoxCybersox Posts: 9,298
    daveso said:
    xyer0 said:

    Get an EXTRA 10% OFF* Newly Mad Releases, and Mad Artist Items
    when you OWN OR BUY one (1) of the below 2 featured ‘Your Key’ Item(s)

    whicch means we should get the 10% with that key item in the cart ... that means "to buy". Own will be after we buy it today.

    Except it DID apply when I bought the Pro Bundle earlier, and the DAZ store acknowledged that I own it by listing it under My Products, and I have had items I bought in the same day apply to sales before.  This is just the result of the marketing people getting so cutesy with their deals that the store's programmers can't make what the verbiage says work properly.    

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