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Payment problems at checkout?

amy_fay01amy_fay01 Posts: 1
in The Commons

Hi, 

I've seen other threads like this dated a few years back, but I'm just wondering if anyone else has had this problem recently? (And, if so, what was the fix?) 

Basically I can't purchase anything at the checkout; I've gone through all the standard procedures, clearing the cache, browsing history, cookies, using a different browser, clearing the cache and cookies on that, ect. but absolutely no luck. I keep getting the message "Payment option unavailable." 

I've gone through an endless loop of deleting the payment method, adding a new one and still getting the same result too. It says at checkout there's an option to use paypal or amazon pay, but for the life of me I just can't see anywhere to enable or link that to my account. It's just an unclickable statement on the checkout page and non-existant everywhere else! 

Honestly, I'm at my wit's end. I desperately need the poses I'm trying to buy and just have absolutely no clue what to do. 

 

Any help would be much appreciated!

Comments

  • Richard HaseltineRichard Haseltine Posts: 108,063

    Theer should be a check-box for those payment methods. If you can, please open a Sales Support ticket (you may need to click the Sign-in link when you get there, that seems to be a common issue when going to ZenDesk from Daz).

  • ChoholeChohole Posts: 33,604
    edited January 2019

    AS Richard says   you should see a screen like this    To select the Payment methods click on the dot next to the method
     

    checkout screen.jpg
    1600 x 900 - 257K
    Post edited by Chohole on
  • amy_fay01amy_fay01 Posts: 1
    edited January 2019
    Chohole said:

    AS Richard says   you should see a screen like this    To select the Payment methods click on the dot next to the method
     

     

    Ah, I see what you mean--but for some reason those don't display like that when I get there? It's just literally two unclickable icons? 

     

    Screenshot 2019-01-06 18.25.44.png
    596 x 264 - 36K
    Post edited by amy_fay01 on
  • TaozTaoz Posts: 10,258

    Have you entered the correct name and address and other details in the Address Book in your account?

  • SzarkSzark Posts: 10,634

    I was logged in, made 2 new card entries, (mine had expired which I deleted), one a CC and the other a Debit Card and both times it declined payment. I had to go with the Paypal route. Not a happy bunny but got there in the end. Yes I entered the details correctly. 

  • OdaaOdaa Posts: 1,548
    amy_fay01 said:

    Hi, 

    I've seen other threads like this dated a few years back, but I'm just wondering if anyone else has had this problem recently? (And, if so, what was the fix?) 

    Basically I can't purchase anything at the checkout; I've gone through all the standard procedures, clearing the cache, browsing history, cookies, using a different browser, clearing the cache and cookies on that, ect. but absolutely no luck. I keep getting the message "Payment option unavailable." 

    I've gone through an endless loop of deleting the payment method, adding a new one and still getting the same result too. It says at checkout there's an option to use paypal or amazon pay, but for the life of me I just can't see anywhere to enable or link that to my account. It's just an unclickable statement on the checkout page and non-existant everywhere else! 

    Honestly, I'm at my wit's end. I desperately need the poses I'm trying to buy and just have absolutely no clue what to do. 

     

    Any help would be much appreciated!

    What browser are you using?

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