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Platinum Club Membership cancelled even though I had checked recurring?

billyben_0077a25354billyben_0077a25354 Posts: 771
in The Commons

I had set my Platinum club accound to monthly recurring waiting on the annual member ship to go on sale again.  Went to check my coupon today and i says that my membership was cancelled.  And all it will let me do is sign up for an annual or quaterly membership.  No monthly option.  Any way we can get this fixed?

Comments

  • L'AdairL'Adair Posts: 9,479
    billyben_0077a25354 said:

    I had set my Platinum club accound to monthly recurring waiting on the annual member ship to go on sale again.  Went to check my coupon today and i says that my membership was cancelled.  And all it will let me do is sign up for an annual or quaterly membership.  No monthly option.  Any way we can get this fixed?

    The only thing you can do is file a ticket with Customer Service, (Contact Us.)

    Good luck.

  • Noah LGPNoah LGP Posts: 2,617
    edited September 2018

    There is no monthly option, just recurring annual ($70) or quarterly ($24).

    Post edited by Noah LGP on
  • billyben_0077a25354billyben_0077a25354 Posts: 771
    Noah LGP said:

    There is no monthly option, just recurring annual ($70) or quarterly ($24).

    Actually, there is if you are a curent Platinum club member and it is about to expire.

  • L'AdairL'Adair Posts: 9,479
    Noah LGP said:

    There is no monthly option, just recurring annual ($70) or quarterly ($24).

    I just looked and there is a monthly option in the drop-down on the Platinum Club page for active members, but as Billy's membership didn't renew, he doesn't have access to the drop-down. Hopefully CS can get this figured out and get Billy back on track.

  • Noah LGPNoah LGP Posts: 2,617
    edited September 2018
    L'Adair said:
    Noah LGP said:

    There is no monthly option, just recurring annual ($70) or quarterly ($24).

    I just looked and there is a monthly option in the drop-down on the Platinum Club page for active members, but as Billy's membership didn't renew, he doesn't have access to the drop-down. Hopefully CS can get this figured out and get Billy back on track.

     

    I can't check I cancelled my membership. Do you mean a monthly payment ($70 / 12 months)?

    Post edited by Noah LGP on
  • LeanaLeana Posts: 12,763

    Monthly renewal is $7.95 a month. 

  • billyben_0077a25354billyben_0077a25354 Posts: 771

    Found the issue, it was a problem with my card.  Not DAZ's fault.

  • L'AdairL'Adair Posts: 9,479
    billyben_0077a25354 said:

    Found the issue, it was a problem with my card.  Not DAZ's fault.

    Still, is it possible for Daz to reinstate you with the monthly renewal? I'm sure there will be a sale on the annual/quarterly membership soon, with the anniversary sale next month. Worth a try, if you haven't already.

  • Noah LGPNoah LGP Posts: 2,617
    Leana said:

    Monthly renewal is $7.95 a month. 

    Okay, thank you !

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