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SOLVED! ... Kinda /Okay, DAZ. Punish my eagerness for Brute 8

RKane_1RKane_1 Posts: 3,039
edited September 2018 in The Commons

I saw Brute, purchased him with a number of items quickly because I was at work and was eager to get the new figure.

After lunch, I saw there was an additional $90 of content I missed out on.

I sent a ticket, there response was essentially "No, it would not be fair to the artists who work on a commision basis."

How is me taking advantage of the offer YOU are making ME taking advantage of the artists?

I am supremely aggravted and as someone who has spent literally thousands at theiur store, I feel betrayed.

Daz.... please fix this. Give me a full refund today and let me buy it again and take full ADVANTAGE OF THE SALE YOU ARE OFFERING.

Post edited by RKane_1 on

Comments

  • Serene NightSerene Night Posts: 17,704

    Just rebuy it with all the extras and return your previous order. 

  • RKane_1RKane_1 Posts: 3,039
    Serene Night said:

    Just rebuy it with all the extras and return your previous order. 

    How can I return it and then buy it same day?

     

  • Serene NightSerene Night Posts: 17,704

    Easily. Go back and buy it. It will be hidden but show all and put it all in your new cart. Submit a ticket for a refund of the previous order.   Customer service prefers this to figuring out partial refunds and correcting order mistakes.

  • Charlie JudgeCharlie Judge Posts: 13,251
    edited September 2018
    Serene Night said:

    Just rebuy it with all the extras and return your previous order. 

    That could be a problem this time around. I had an error where I used an item that was part of a bundle I already owned as one of the free items (For some reason it didn't show up as purchased). So I tried to redo the order but DAZ evidently made the $30 off items in the catagories as a one time offer. So, when I tried to repurchase my order I no longer got the $30 off in my cart. Fortunately it was only $3 for the duplicate item

    Post edited by Charlie Judge on
  • ChoholeChohole Posts: 33,604

    Did you explain, a nice friendly explicit explanation, so that they could understand exactly what you were getting at.   CS do have to deal with a lot of tickets during a big sale.

     

  • Serene NightSerene Night Posts: 17,704

    I’d try it. Since he did not use the offer previously it may work.

  • WonderlandWonderland Posts: 7,133
    edited September 2018

    Wrong thread, deleted.

    Post edited by Wonderland on
  • Pack58Pack58 Posts: 750
    RKane_1 said:
    I sent a ticket, their response was essentially "No, it would not be fair to the artists who work on a commision basis."

    But all the items in the three $30.00 off lists are DAZ Originals so the artists are already paid???

  • RKane_1RKane_1 Posts: 3,039

    My letter:

    "I jumped the gun and forgot to include any of the $90 of free content to my order. Can I redo and get the deal, please?"

    Their Response:

    "Hello,
    I apologize for the inconvenience, but unfortunately, the free items must be in your cart at checkout to receive them.  If they are no longer free today, I cannot add them to your product library, it is unfair to our artists who are paid based off of commission.

    Thank you for your understanding in this issue."

    How does me paying nothing for them before or after affect their commission from my perspective as an upset customer?

     

  • RKane_1RKane_1 Posts: 3,039
    Pack58 said:
    RKane_1 said:
    I sent a ticket, their response was essentially "No, it would not be fair to the artists who work on a commision basis."

    But all the items in the three $30.00 off lists are DAZ Originals so the artists are already paid???

    I KNOW! RIGHT!?! <:(

  • AtiAti Posts: 9,185

    "If they are no longer free today"

    I think they are misunderstanding the situation and think you are referring to an older sale.

  • Phoenix1966Phoenix1966 Posts: 1,839

    It does sound like they gave you a bit of a canned response.

  • RKane_1RKane_1 Posts: 3,039
    edited September 2018
    Phoenix1966 said:

    It does sound like they gave you a bit of a canned response.

    Yep, I noticed.

    This is a sale going on TODAY! Why didn't she just suggest the refund swap?

     

    Post edited by RKane_1 on
  • ChoholeChohole Posts: 33,604

    Which was why I suggested that you try to reach out to them, expalining exactly what happened and possible even show then a screen shot of a cart as it is with the offer as against your receipt for what you did buy. 

    Nothing can be done in the forum,  it is all up to CS and the ticket system, and you can reopen a ticket.

  • TaozTaoz Posts: 10,258

    Actually they have a "Missed Freebies" option in the Sales Ticket Tracker box, so it seems to be a common issue (they've also fixed it for me at least once).

  • RKane_1RKane_1 Posts: 3,039

    I returned it but now when I go back the $30 off doesn't seem to work for the combat pose stuff. Just on the other two sets. Weird.

  • Charlie JudgeCharlie Judge Posts: 13,251

    Did you have anything from the combat poses catagory in the earlier order that you returned?

  • RKane_1RKane_1 Posts: 3,039

    Yes, is that why it is not working now?

  • Charlie JudgeCharlie Judge Posts: 13,251
    RKane_1 said:

    Yes, is that why it is not working now?

    I suspect so. The $30 rebate in a catagory seems to be  one use only. I tried to rebuild an order I made earlier and I no longer could get the $30 rebates.

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