Wishlist chaos and disappearing products

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  • some things I admittedly did not buy in fastgrab 70% off

    but I am very short of money and was thinking there is always another time

    but there wasn't 

    some I would have paid full price for if I knew they would no longer be available 

    I tried to guess before the PA sale who was going. hence my thread, but a couple really took me by suprise

  • I'm sorry to hear Iand a bit surprised) that the Gorilla for Genesis was pulled from the store. I bought him years ago and definitely he helped dial up some fun simian Genesis characters. He was very useful.

  • Male-M3diaMale-M3dia Posts: 3,584
    edited September 2018
    Ati said:

    At no time is anyone going to convince me that announcing  a last chance sale to make not even "cup of coffee" money is a reasonable use of store resources.

    Giving customers a last chance to buy products that they have directly shown interest in, I honestly believe is a reasonable use of store resources.

    It's not just about Daz making money (I'm still not sure what that 30 cent meant), or the PA making money. But about satisfying customers' needs. Needs that were created by the store in the first place.

    Let's say some offers you a car. A very nice car, with lots of features, and at a reasonable price. You were not thinking about getting a car now, but this is pretty good, and the price is about right, too. You did not have this in your budget for this month, but even cars that cost way more know way less, so you convince yourself that you want this car. You get the money for it, sell your old car, whatever. Call the dealership to see if the deal is still on. Yes, in fact, it's now 10% cheaper than usual! You're even happier than before, so you get in a taxi, go to the dealership, see the car in the window, are pretty happy. You enter the dealership--only to find out that that model of the car is no longer available. It was available a minute ago, but hey, you just missed it. But don't worry, the dealership wouldn't have made much money on it anyway. And if you really wanted the car, you would have come two minutes earlier, so it's pretty clear that you didn't even want it.

    Unfortunatey these were the same reasons that led to culling... because what people are actually asking for is a deep discount to go with it, which no one is under an obligation to do.  Customer service is NOT giving away our products because no one could be persauded to buy it even at reasonable sale price. That is why items are culled; those vendors simply don't have to spend pages (as some did before) explaining why they don't have to give customers an 80+ percent off a soon-to-be-culled item. It is what it is.

    Post edited by Male-M3dia on
  • HavosHavos Posts: 5,581

    I'm sorry to hear Iand a bit surprised) that the Gorilla for Genesis was pulled from the store. I bought him years ago and definitely he helped dial up some fun simian Genesis characters. He was very useful.

    At least there is another Gorilla available for the Genesis line, namely this: https://www.daz3d.com/ape-world-2-gorilla-hd. After I picked that up, I personally lost all interest in "Gorilla for Genesis" , even when I saw it pop up from time to time very cheap. Why would I be interested when the RawArt one is much better?

  • AtiAti Posts: 9,185

    Unfortunatey these were the same reasons that led to culling... because what people are actually asking for is a deep discount to go with it, which no one is under an obligation to do.  Customer service is NOT giving away our products because no one could be persauded to buy it even at reasonable sale price. That is why items are culled; those vendors simply don't have to spend pages (as some did before) explaining why they don't have to give customers an 80+ percent off a soon-to-be-culled item. It is what it is.

    I enjoy 80+% off sales, but I never thought of a "final chance to get these" sale as s giveaway. I said 50% off, but that's just a random number. I said 50% because during a flash sale, or other sales, the discounts tend to be 60%. A final chance sale should give you a SMALLER discount. "You missed the big sales. Live with it. If you still want to EVER get the product, now's the last chance, and this is what we can give you now." I can't speak for others, but there are a couple of products in my wishlist that I would instantly buy if I knew this was the last chance. If it's not the last chance, then sorry, but with a thousand items on my wishlist, some (most) items just have to wait.

    Enough said. :D

  • Male-M3diaMale-M3dia Posts: 3,584
    Ati said:

    Unfortunatey these were the same reasons that led to culling... because what people are actually asking for is a deep discount to go with it, which no one is under an obligation to do.  Customer service is NOT giving away our products because no one could be persauded to buy it even at reasonable sale price. That is why items are culled; those vendors simply don't have to spend pages (as some did before) explaining why they don't have to give customers an 80+ percent off a soon-to-be-culled item. It is what it is.w

    I enjoy 80+% off sales, but I never thought of a "final chance to get these" sale as s giveaway. I said 50% off, but that's just a random number. I said 50% because during a flash sale, or other sales, the discounts tend to be 60%. A final chance sale should give you a SMALLER discount. "You missed the big sales. Live with it. If you still want to EVER get the product, now's the last chance, and this is what we can give you now." I can't speak for others, but there are a couple of products in my wishlist that I would instantly buy if I knew this was the last chance. If it's not the last chance, then sorry, but with a thousand items on my wishlist, some (most) items just have to wait.

    Enough said. :D

    Again the focus is on things that sell, and while you said things will have to wait, items that certainly don't sell don't have to wait to be culled because there absolutely no impact on anyone's bottom line.... so it still falls to the customer to decide what they want to buy after years of being on a wishlist.

  • AtiAti Posts: 9,185
    Ati said:

    Unfortunatey these were the same reasons that led to culling... because what people are actually asking for is a deep discount to go with it, which no one is under an obligation to do.  Customer service is NOT giving away our products because no one could be persauded to buy it even at reasonable sale price. That is why items are culled; those vendors simply don't have to spend pages (as some did before) explaining why they don't have to give customers an 80+ percent off a soon-to-be-culled item. It is what it is.w

    I enjoy 80+% off sales, but I never thought of a "final chance to get these" sale as s giveaway. I said 50% off, but that's just a random number. I said 50% because during a flash sale, or other sales, the discounts tend to be 60%. A final chance sale should give you a SMALLER discount. "You missed the big sales. Live with it. If you still want to EVER get the product, now's the last chance, and this is what we can give you now." I can't speak for others, but there are a couple of products in my wishlist that I would instantly buy if I knew this was the last chance. If it's not the last chance, then sorry, but with a thousand items on my wishlist, some (most) items just have to wait.

    Enough said. :D

    Again the focus is on things that sell, and while you said things will have to wait, items that certainly don't sell don't have to wait to be culled because there absolutely no impact on anyone's bottom line.... so it still falls to the customer to decide what they want to buy after years of being on a wishlist.

    A customer would only know that an item doesn't sell if they are told.

  • nonesuch00nonesuch00 Posts: 18,729
    edited September 2018

    DAZ would probably gain sales if they are a 'Going Out of Business' or 'One Last Time' section that was the same as the 'Fast Grab' except the items once removed would never be sold in the DAZ Store again. Don't know that I would buy any of them or if any of them are in my wishlist but it is an easy logical solution to products that many customers never knew existed and I'm betting most current DAZ staff didn't know existed.

    After all DAZ has a process that has brought these products to their attention so may as well bring them to customer attention one last time.It's not like most top rated music or television is actually the best music or television but simply the most advertised music to a demographic that spends their discretionary income on such products.

    Would I buy anything from such a sale? Maybe infrequequently as I do with Fast Grab but others with more discretionary income would likely spend more.

    Post edited by nonesuch00 on
  • sriesch said:

    Is there any way for the average end user to predict, on a large scale, the products or vendors about to culled?  I assume not, but maybe there are advance clues that always pop up that I'm not aware of.

    If this is indeed based on sales, you could try sorting your Wishlist by Most Popular and looking at the end - though I doubt that would be an absolute guide (an item may show as popular based on initial sales, but have tailed right off now - the Genesis Gorilla and baby might well be in that category, and we can't now see where they'd fall in the popularity order).

  • So how do I get remove items in my wishlist that now have the "black swirly" box and no button to remove the item?  If Daz aren't going to give any warning of noification of removal then they could at least remove them from wishlists automatically or leave the "remove" button there.

  • AtiAti Posts: 9,185
    sriesch said:

    Is there any way for the average end user to predict, on a large scale, the products or vendors about to culled?  I assume not, but maybe there are advance clues that always pop up that I'm not aware of.

    If this is indeed based on sales, you could try sorting your Wishlist by Most Popular and looking at the end - though I doubt that would be an absolute guide (an item may show as popular based on initial sales, but have tailed right off now - the Genesis Gorilla and baby might well be in that category, and we can't now see where they'd fall in the popularity order).

    Is that an actual, working indication? Sort by new arrival sometimes puts brand new items on the very last, or before the last page.

  • AtiAti Posts: 9,185

    So how do I get remove items in my wishlist that now have the "black swirly" box and no button to remove the item?  If Daz aren't going to give any warning of noification of removal then they could at least remove them from wishlists automatically or leave the "remove" button there.

    If you add something to your wishlist, the non-existing ones will automatically go away.

  • srieschsriesch Posts: 4,243
    sriesch said:

    Is there any way for the average end user to predict, on a large scale, the products or vendors about to culled?  I assume not, but maybe there are advance clues that always pop up that I'm not aware of.

    If this is indeed based on sales, you could try sorting your Wishlist by Most Popular and looking at the end - though I doubt that would be an absolute guide (an item may show as popular based on initial sales, but have tailed right off now - the Genesis Gorilla and baby might well be in that category, and we can't now see where they'd fall in the popularity order).

    Interesting idea to catch any portion related to sales.  What exactly does the popularity represent?  rank based on number of sales after 1 month, rank based on total lifetime sales (probably not since all new products would be at the bottom in that case), rank based on how many people are viewing the product, etc.?

  • Customers that have been here for 10+ years and still have items in their wishlist from that far back, are not likely to ever buy them, agree. But what about NEW customers? They never get a chance at these items. Heck, I've been here for many years and I'm still discoverig old items that I want to buy. Two weeks ago I put some items in my wishlist that I was planning to buy on this months budget; now they are gone.

  • TaozTaoz Posts: 10,258
    Ati said:

    Unfortunatey these were the same reasons that led to culling... because what people are actually asking for is a deep discount to go with it, which no one is under an obligation to do.  Customer service is NOT giving away our products because no one could be persauded to buy it even at reasonable sale price. That is why items are culled; those vendors simply don't have to spend pages (as some did before) explaining why they don't have to give customers an 80+ percent off a soon-to-be-culled item. It is what it is.

    I enjoy 80+% off sales, but I never thought of a "final chance to get these" sale as s giveaway. I said 50% off, but that's just a random number. I said 50% because during a flash sale, or other sales, the discounts tend to be 60%. A final chance sale should give you a SMALLER discount. "You missed the big sales. Live with it. If you still want to EVER get the product, now's the last chance, and this is what we can give you now." I can't speak for others, but there are a couple of products in my wishlist that I would instantly buy if I knew this was the last chance. If it's not the last chance, then sorry, but with a thousand items on my wishlist, some (most) items just have to wait.

    Enough said. :D

    +1

    And actually, when DAZ vaulted a large number of older PC items some years ago, they actually warned about it and had a fairly long lasting sale where people could get these items before they disappeared. I bought a lot, so did many others.

  • sriesch said:
    sriesch said:

    Is there any way for the average end user to predict, on a large scale, the products or vendors about to culled?  I assume not, but maybe there are advance clues that always pop up that I'm not aware of.

    If this is indeed based on sales, you could try sorting your Wishlist by Most Popular and looking at the end - though I doubt that would be an absolute guide (an item may show as popular based on initial sales, but have tailed right off now - the Genesis Gorilla and baby might well be in that category, and we can't now see where they'd fall in the popularity order).

    Interesting idea to catch any portion related to sales.  What exactly does the popularity represent?  rank based on number of sales after 1 month, rank based on total lifetime sales (probably not since all new products would be at the bottom in that case), rank based on how many people are viewing the product, etc.?

    Trending Now is presumably strongly biased in favour of current sales, but whether popularity has any weighting (to stop older, propular items swamping new) I couldn't say.

  • HavosHavos Posts: 5,581

    Don't forget, that if things pan out in this PA sale like they normally do in former sales, then everything in the store will be on sale at least once, and maybe twice at some point this month.

  • HorusRaHorusRa Posts: 1,664
    edited February 2019

    .

    Post edited by HorusRa on
  • HorusRa said:

    I'm kind of curious how it is "assumed" that someone, anyone, had some particular item in their wishlist for an extremely long time. wink 

    Some posters have said that they have had some of the removed items on their wishlists, I don't think there's been any general assumption that many customers do this or that things being on wishlists is connected to their removal.

  • Male-M3diaMale-M3dia Posts: 3,584
    Ati said:
    Ati said:

    Unfortunatey these were the same reasons that led to culling... because what people are actually asking for is a deep discount to go with it, which no one is under an obligation to do.  Customer service is NOT giving away our products because no one could be persauded to buy it even at reasonable sale price. That is why items are culled; those vendors simply don't have to spend pages (as some did before) explaining why they don't have to give customers an 80+ percent off a soon-to-be-culled item. It is what it is.w

    I enjoy 80+% off sales, but I never thought of a "final chance to get these" sale as s giveaway. I said 50% off, but that's just a random number. I said 50% because during a flash sale, or other sales, the discounts tend to be 60%. A final chance sale should give you a SMALLER discount. "You missed the big sales. Live with it. If you still want to EVER get the product, now's the last chance, and this is what we can give you now." I can't speak for others, but there are a couple of products in my wishlist that I would instantly buy if I knew this was the last chance. If it's not the last chance, then sorry, but with a thousand items on my wishlist, some (most) items just have to wait.

    Enough said. :D

    Again the focus is on things that sell, and while you said things will have to wait, items that certainly don't sell don't have to wait to be culled because there absolutely no impact on anyone's bottom line.... so it still falls to the customer to decide what they want to buy after years of being on a wishlist.

    A customer would only know that an item doesn't sell if they are told.

    Again culling is done to reduce conflict. I would periodically check your wishlist to see what you wish to buy or leave on your list, knowing it can be removed.

  • Ati said:

    So how do I get remove items in my wishlist that now have the "black swirly" box and no button to remove the item?  If Daz aren't going to give any warning of noification of removal then they could at least remove them from wishlists automatically or leave the "remove" button there.

    If you add something to your wishlist, the non-existing ones will automatically go away.

    Aha! Never noticed that before; the last time I added to my wishlist was before the removal, so I wouldn't have seen that happening. Still would have been nice of DAZ to tell us these useful new Wishlist features, though — the last time we all had an attack of the swirlies, I think we had to put in a support ticket to get our Wishlists fixed.

  • HorusRaHorusRa Posts: 1,664
    edited February 2019

    .

    Post edited by HorusRa on
  • mindsongmindsong Posts: 1,725
    edited September 2018

    Oddly, 'aiko toon' was recently culled, but 'hiro toon' was left on. Can't imagine in this market, that any male oriented product sold more than the female counterpart. 'Aiko Toon' looked like a good product, and *value*, but was still a bit pricy (even in FastGrab) for my *likelyhood of use*, but I would have liked that chance to ponder that option before it was gone.

    While a valid opinion, @MaleMedia consistently indicates that if we want something, we should buy it. As a class of customer I call 'collectors', it's not that simple - for those of us who are driven by actual/upcoming projects, or by our personal estimate that we will or won't use a product, this probability-of-use is actually quite dynamic, and constantly effects the timing of our buying decisions.

    DAZ's mistake, to my thinking, is that they believe the new products are in direct competition with the older products, and I don't think it's nearly that simple. I generally don't buy new products these days and have a list of older products that I would happily buy for a real project (full price), or if the sale were good enough (at the risk of not using it at all, I may 'horde' a product, just in case). If I know a product of interest is being culled, it would most certainly affect my buying consideration - even without a hard project in the mill. Were I to buy it, anything new that I didn't buy right then (as a result) could be bought later when my funding recovered.

    Culling is not the problem. Business decisions very likely warrant such periodic purging. But.. The assumption that I should simply buy something I like, but might not use, is also absurd since I 'like' 90% of what's in the store! Not gonna happen. And the assumption that my investment in an older (to-be-culled) product would compete with, and cost a productive PA with a new product release their new product sale, is also without substantiation - I'm proof.

    The obvious thing to me is that with 'aiko toon' gone, so is that sale at 70% in fastgrab, or maybe 60% if I've got some buffers or coupons that month. If the ROI of that otherwise-not-gonna-happen sale to the PA is somehow degrading (?), or if DAZ is so certain that I'm gonna by an HD V8 derivative with that available money... both appear to be mis-reading some of their customers, and missing potential sales. So be it, I say, as I scratch my head and meander over to rendo or hivewire to see what they still have available.

    --ms

    (edits: phrasing)

    Post edited by mindsong on
  • Ati said:

    So how do I get remove items in my wishlist that now have the "black swirly" box and no button to remove the item?  If Daz aren't going to give any warning of noification of removal then they could at least remove them from wishlists automatically or leave the "remove" button there.

    If you add something to your wishlist, the non-existing ones will automatically go away.

    Thank you.  Thought I was going to be stuck with the blank box there.

     

  • Male-M3diaMale-M3dia Posts: 3,584
    edited September 2018
    mindsong said:

    Oddly, 'aiko toon' was recently culled, but 'hiro toon' was left on. Can't imagine in this market, that any male oriented product sold more than the female counterpart. 'Aiko Toon' looked like a good product, and *value*, but was still a bit pricy (even in FastGrab) for my *likelyhood of use*, but I would have liked that chance to ponder that option before it was gone.

    While a valid opinion, @MaleMedia consistently indicates that if we want something, we should buy it. As a class of customer I call 'collectors', it's not that simple - for those of us who are driven by actual/upcoming projects, or by our personal estimate that we will or won't use a product, this probability-of-use is actually quite dynamic, and constantly effects the timing of our buying decisions.

    DAZ's mistake, to my thinking, is that they believe the new products are in direct competition with the older products, and I don't think it's nearly that simple. I generally don't buy new products these days and have a list of older products that I would happily buy for a real project (full price), or if the sale were good enough (at the risk of not using it at all, I may 'horde' a product, just in case). If I know a product of interest is being culled, it would most certainly affect my buying consideration - even without a hard project in the mill. Were I to buy it, anything new that I didn't buy right then (as a result) could be bought later when my funding recovered.

    Culling is not the problem. Business decisions very likely warrant such periodic purging. But.. The assumption that I should simply buy something I like, but might not use, is also absurd since I 'like' 90% of what's in the store! Not gonna happen. And the assumption that my investment in an older (to-be-culled) product would compete with, and cost a productive PA with a new product release their new product sale, is also without substantiation - I'm proof.

    The obvious thing to me is that with 'aiko toon' gone, so is that sale at 70% in fastgrab, or maybe 60% if I've got some buffers or coupons that month. If the ROI of that otherwise-not-gonna-happen sale to the PA is somehow degrading (?), or if DAZ is so certain that I'm gonna by an HD V8 derivative with that available money... both appear to be mis-reading some of their customers, and missing potential sales. So be it, I say, as I scratch my head and meander over to rendo or hivewire to see what they still have available.

    --ms

    (edits: phrasing)

    I don't think anyone has said a person had to buy something they can't use. However, items do not stay in stores forever. Items can be pulled to low sales, death of the owner, licensing disputes, etc. The result is if it's no longer for sale, then it's simply opportunity lost for a customer to buy that item. 

    Two months ago I got a call from a friend that just bought a laptop and they wanted to finally buy the Rollercoaster tycoon games for it, particually Rollercoaster Tycoon 3. I told him to check Steam as I saw they had the games for sales there and I bought all 3 versions month or two prior to have for digital download even though I had the original CDs. Version 1 and 2 were there and on sale, however Rollercoaster Tycoon 3 was no longer available for sale there. Doing some research, there may be some type of dispute going on, however for now no one can buy the game from steam and it's been that way for a few months. So having digital downloads being pulled is not anything unique to DAZ3D, and these stores don't have to warn you prior to removing items from sales.  This also goes for songs and other applications. Someone may not have had a need to buy that game now and that's fine, but a digital storefront is not obligated to keep an item in stock until you're ready to purchase either. Years ago, I bought a copy of Argile for digital sculpting for 50% off, then a week later the company closed its doors without warning. Those that wanted the program, which was really like a zbrush-lite and I sung the praises of because it was so easy to use, was unavailable to purchase it and the company gave no notice of a going out of business sale.

    The point is we purchase what is valuable to us at a particular time, and what we don't need we don't have to buy and no one is forcing us to buy it.. but it may not be available when we are ready to buy it. It's just the nature of the digital world we live in.

    (Note you can probably hunt down an old copy of RCT3 on amazon or ebay, but you don't have the convenience of getting the game quickly and possibly at good price. I bought my download for $4.99, it's around $14-19 around the web, so some may not want to pay that much for a game from 2004.)

    Post edited by Male-M3dia on
  • Except that you can buy older game software, where the license is bundled with the software itself, so it can change the owner, but DAZ content is licensed to idividuals and not sellable. So there is no chance to get these older DAZ items after they are pulled.

  • Male-M3diaMale-M3dia Posts: 3,584

    Except that you can buy older game software, where the license is bundled with the software itself, so it can change the owner, but DAZ content is licensed to idividuals and not sellable. So there is no chance to get these older DAZ items after they are pulled.

    Yes, I noted you can buy older versions of RCT from Amazon. But you can't buy Argile after that 50% off sale, and there were people that wanted to buy it. No one is being forced to buy anything, but if a item is pulled those that wanted to buy it no longer has the opportunity. That's the nature of a digital storefront.

  • With Chip being culled, I'm a little worried for the Melody and Peaches morphs/ textures and Littlefox's The Unicorn extras I did not buy during RDNA sale. Though it seems texture packs and addons stay around a bit longer than the products they are made for. Glad I got the Genesis gorilla when I did.

  • InkuboInkubo Posts: 745

    When products are culled from the store, do they remain in your Product Library so they can be redownloaded if necessary later? Or should we all be backing up our DIM installer files to prevent losing access to something we might have just recently bought?

  • kaotkblisskaotkbliss Posts: 2,914

    I have multiple hobbies, each fighting for a piece of my paycheck. So I'm not always paying attention to what's on sale here or how old something is. If I see something I like, I add it to my wishlist. When it comes time to spend my money on DS, I look at what is needed now or what I could use coming up. That doesn't mean I don't want other things, just that I have so much in my wishlist now and can only get so many items at a time. Again, not paying attention to PA name or how old a product is, just what can I use right now and how many items I can get for the money I'm spending.

    Unless there's an announcement that items I want won't be available anymore, then those take highest priority, sale or not.

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