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Contacting people?

wickedprince3d_fd273b40acwickedprince3d_fd273b40ac Posts: 178
in The Commons

There used to be a way to contact vendors here but I can't find it, is there still something or is it gone?

Comments

  • Serene NightSerene Night Posts: 17,704

    I think it depends on what you are trying to contact pas about. If it is is a support issue with a product, most pa's prefer you submit a ticket.

    If its something else, it can be somewhat difficult. Not every pa in on the forum, or has a presence. So you'd have to see if the pa has a web or forum  presence and attempt to contact them that way.

  • ChoholeChohole Posts: 33,604

    As Serene Night says,  If you have a query then you need to contact Customer Services  by filing a ticket.

  • wickedprince3d_fd273b40acwickedprince3d_fd273b40ac Posts: 178

    Ugh, I was trying to see if I could contact a vendor to see if there was an update to a product he is NOW selling here at DAZ that he used to sell elewhere and where I bought it. It didn't really work right before - a conforming armor set for an independant figure that didn't conform correctly - probably because it was set up as a Poser product before but I'm wondering if he updated it for DAZ now. So in essence the best place to try to reach HIM is to hope he's got a presense at 'Rosity. I wonder if DAZ decided to remove the direct contact of if the vendors asked for it.

  • Phoenix1966Phoenix1966 Posts: 1,843
    edited September 2018
    wickedprince3d_fd273b40ac said:

     I wonder if DAZ decided to remove the direct contact of if the vendors asked for it.

    Part of our sellers' fees to Daz goes toward them handling customer support/inquiries for us. Fill out a support ticket regarding the product and if CS does not know the answer, they will contact the vendor and get back to you.

    Post edited by Phoenix1966 on
  • wickedprince3d_fd273b40acwickedprince3d_fd273b40ac Posts: 178

    Phoenix1966

    ok, thanks, done

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