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GIFT CARD CODE ERROR

NubieNubie Posts: 59
edited August 2018 in The Commons

I bought a “gift” card for myself to get the savings but was emailed a bogus number (one that the redeem page says is, anyway).  I submitted a help ticket yesterday but still no responce. Any DAZ rep out there who can help?  Thank you.

Post edited by Nubie on

Comments

  • barbultbarbult Posts: 26,243

    I'm not a Daz employee, but frequently Daz sends two emails, one with a bad code and one with a good code. (I assume that is a bug in their store processing.) Check and see if you got a second email message. Maybe it has the good code.

  • NubieNubie Posts: 59

    Thanks Barbult,  no second code email.

  • NubieNubie Posts: 59

    I bought a “gift” card for myself to get the savings but was emailed a bogus number (one that the redeem page says is, anyway).  I submitted a help ticket yesterday but still no responce. Any DAZ rep out there who can help?  Thank you.

  • zombietaggerungzombietaggerung Posts: 3,846

    You might have gotten two codes in your email. If one doesn't work, the other will.

  • NubieNubie Posts: 59

    I bought a “gift” card for myself to get the savings but was emailed a bogus number (one that the redeem page says is, anyway).  I submitted a help ticket yesterday but still no responce. Any DAZ rep out there who can help?  Thank you.

  • TomCatOliverTomCatOliver Posts: 195

    Check to make sure you haven't got a second email with another code. That usually seems to happen for some reason. The second one is the one that works.

  • NubieNubie Posts: 59
    edited August 2018

    Thanks OP,  but no second code or second email with a code.

     

    Also, what if DAZ fixed their system, I mean, I know nothing of these things but how hard could it be?

    Post edited by Nubie on
  • barbultbarbult Posts: 26,243

    When the gift card code DOES work correctly, you get no feedback that it worked. You have to check your store credit to see that the gift code amount was added. Is it possible that it worked the first time, but because you got no positive feedback, you tried again, and then it was invalid because you had already redeemed it? Check the Store Credit section of your account and see if it was already added to your account.

    If that doesn't work, I guess you'll need to wait a day or two for customer service to handle the problem. crying I have 100% confidence that they will be able to fix the problem. Daz customer service is excellent.

  • TomCatOliverTomCatOliver Posts: 195
    Nubie said:

    Thanks OP,  but no second code or second email with a code.

    I got two emails with different codes today. Did you check your spam folder? Getting two almost identical emails at the same time might be all it takes to get them marked as spam.

  • NubieNubie Posts: 59

    I did not check there. I will now. But I still think this is too cumbersome a process for what should be a simple purchase.

  • NubieNubie Posts: 59

    Hi OP.  I checked for spam.  No gift card second but ODDly, I thought, a Dwayne8 email was in there.

  • Jonathan BJonathan B Posts: 114

    I have found that when I use PayPal to pay for the Gift Card, I get emailed two codes (one bogus and one that works). I just purchased to Gift Cards today using credit cards directly and did not have the duplicate/bogus code problem.

  • NubieNubie Posts: 59

    Thank Barbult.  Great point, but (un)fortunatly not my first rodeo.

     

    wouldn’t it be great if the Gift Card page directed you to the Store Credit page when they DO give you a valid number?

  • AtiAti Posts: 9,185

    Seriously, why do we have five different topics for this? :(

     

  • barbultbarbult Posts: 26,243
    Nubie said:

    Thank Barbult.  Great point, but (un)fortunatly not my first rodeo.

     

    wouldn’t it be great if the Gift Card page directed you to the Store Credit page when they DO give you a valid number?

    I agree, that would be a big improvement.

  • NubieNubie Posts: 59

    Thanks JB. Used credit card on this one.

  • NubieNubie Posts: 59

    It’s only three and one of those is in the prime section,  As to your question, I am trying to find someone at DAZ who can help me. thank you.

  • TaozTaoz Posts: 10,262

    Also check that there are no spaces before or after the code when you paste it in (by default there usually is a space after the code if you copy/paste from the email).

  • ChoholeChohole Posts: 33,604
    edited August 2018

    To find someone at Daz to help you you need to file a help ticket.   In the meantime Your multiple threads have been merged, as they all had response and your bump posts have been removed

    Post edited by Chohole on
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