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No extra 40% bonus on Vicky 8 PC+ stuff for PC+ members?

maikdeckermaikdecker Posts: 3,037
in The Commons

Just tested it - again - and todays "40% off for Victory 8 PC+ items" doesn't seem to apply to the PC+ prices for these items. Which is a bit strange, as it seems to apply to the Vicky 7 PC+ items (= which receive an additional 50% bonus, turning a $ 4.99 item into a $ 2.49 one) or to the Vicky 5 PC+ items (= which turns a $ 4.99 item into a $ 2.00 one)

As this happened already the first time this bonus system was used (a couple days ago) I just wonder if this difference in applying it is intended or just a malfunction of shop coding.

Comments

  • Charlie JudgeCharlie Judge Posts: 13,251

    Just another broken sale.It looks like only some of the discount is applying. I'm seeing a $3.99 price for the %4.99 items instead of $2.99 which would be the 40% off So, like with the Mely3D items that aren't getting the extra discount with a new release, I'm not buying

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  • maikdeckermaikdecker Posts: 3,037
    edited July 2018

    Cool... this is how the same shopping cart looks for me... any further discount options you are using above PC+ ?

     

    Edit: Fun fact... for You it says "PC+ is saving you $ 9.74" while for me it says "PC+ is saving you $ 12.16" but nonetheless I would have to pay $ 2.- more than You and even $ 4.- more than I would expect having to pay...

    If there is need for an example for some utterly borked shop software - here we have it, it seems to me...

    I guess from now on I will very closely check every shopping cart for such errors...

     

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    Post edited by maikdecker on
  • maikdeckermaikdecker Posts: 3,037

    So... this doesn't seem to count as a problem it seems, as there's no answer of any sort?!?

  • BeeMKayBeeMKay Posts: 7,019

    You contacted Customer support to fix it, yes?

  • maikdeckermaikdecker Posts: 3,037
    BeeMKay said:

    You contacted Customer support to fix it, yes?

    I might if I could be sure that there is something wrong and it's not working as intended.

    But to be honest, I would expect the people from DAZ to notice something like this themselves without having to contact customer support or ringing any alarm bells or whatever... A shop software is supposed to work properly and the same for all customers. If it isn't that's not a customer support problem - who might fix the problem for a single customer - but an IT department problem, which should be fixed for ALL customers.

  • BeeMKayBeeMKay Posts: 7,019
    edited July 2018

    Well, it quite obviously didn't do what was advertised - giving you the extra 40% bonus.

    It's a high chance that it's a sale configuration issue and not a shop software issue. Kind of like when you go 100 in a 50 zone - that's user error (user here being the person who set up the sale) and not the car being faulty. They won't notice it unless they have someone testing the new sales after they activate them.

    And SOMEONE needs to contact customer support so they can give the message to the person who set up the sale, so they can fix it for ALL customers.

    Post edited by BeeMKay on
  • maikdeckermaikdecker Posts: 3,037
    BeeMKay said:

    Well, it quite obviously didn't do what was advertised - giving you the extra 40% bonus.

    It's a high chance that it's a sale configuration issue and not a shop software issue. Kind of like when you go 100 in a 50 zone - that's user error (user here being the person who set up the sale) and not the car being faulty. They won't notice it unless they have someone testing the new sales after they activate them.

    And SOMEONE needs to contact customer support so they can give the message to the person who set up the sale, so they can fix it for ALL customers.

    Isn't it common procedure in IT to test any implementation of changes to a system? Or at least shouldn't it be?

    And as this is the only forum we can reach directly from the DAZ shop page, shouldn't this forum be the proper place to inform the people at DAZ about such bugs/errors/configuration issues? There even could be a dedicated part of the forum for bug reports. Would make it easier to find them instead of having to look through the "commons" part, where they might go down to the flood of "OMG that new figure is so dorbs!!!!!"

    As it is, there only was one item in that sale that I am interested in, so I can't really be bothered to go looking for whom I would have to contact, so the error could be removed somewhen... and I neither will buy that item and go through the refund process... I'm too lazy for that. And being lazy in this case has the added advantage that my money stay in my pocket. ^^

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