Price vs Quality

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Comments

  • IceDragonArtIceDragonArt Posts: 12,727
    Saldaz said:

    It would be great to have product review by customers but I guess that will never happen.

    Actually, if you check out Novica's thread (s) there are a ton of reviews.  With pictures.  And if you are interested in something, just ask and who ever has it will do a quick render and let you know how well it works.

  • 3Diva3Diva Posts: 11,970
    Faveral said:

    I’m not in favor of reviews however if someone returns a product and has a valid reason to do so in their view as a PA I’d like to know what the reason is.

    Something like “This product sucks” obviously serves no purpose but something like “The promos were misleading” or “Such and such was not mentioned in What’s included” etc is useful info for us. We all try to do our best and this info would help us get better

    It WOULD be really helpful if we could be given a short explination as to why the item was returned. Or at least give the customer the option of adding the reason for the return and that gets sent to the PA. That would be hugely helpful I think. If multiple people are returning it for the same reason that kind of info being passed on to the PA is a win for both the PA and the customer. The PA could learn from it and not do said thing next time (or consider it at least) and the customers would hopefully get a better product next time.

    I always tell support why I return items.

    I'm sure most people do - but that info isn't passed on to the PAs. What I was trying to get at is that there could be a part of the return process where the customer has a space to fill out a brief explanation on why the product is returned and that would be sent to the PA. Right now all we get is a negative dollar amount on our product sales page indicating a return. But no explanation or reason is given to us, which isn't helpful.

  • maikdeckermaikdecker Posts: 3,037
    Your post is a prime example why reviews are just a bad idea. A completely valid design choice is not Wrong and isn't a good reason to expect people to Not Buy a product.

    If only buyers could write a review, there would be no problem with my opinion, as I still would not buy these items and therefor would not be able to review them. devil

    And even though some real and digital boot designers seem to use the "zipper outside" option, I still don't have to like it. So a statement like "did not buy, because I did not like the zipper placement" - which would not be possible, if only buyers etc etc - should not hurt sales, as others might have a different opinion about zipper placement.

    Another reason for me to not buy some products are "too small noses" btw, which seem to be an extremely common trait among all generations of DS females. I know that they are supposed to make a female look "cute" but I very rarely see noses like that out on the streets, which is the look I try to go for. It's probably because I live in a "non cute" neighbourhood, in which also zippers on the outside of boots have not arrived as a fashion choice yet...

  • CybersoxCybersox Posts: 9,263
    edited May 2018
    Faveral said:

    I’m not in favor of reviews however if someone returns a product and has a valid reason to do so in their view as a PA I’d like to know what the reason is.

    Something like “This product sucks” obviously serves no purpose but something like “The promos were misleading” or “Such and such was not mentioned in What’s included” etc is useful info for us. We all try to do our best and this info would help us get better

    It WOULD be really helpful if we could be given a short explination as to why the item was returned. Or at least give the customer the option of adding the reason for the return and that gets sent to the PA. That would be hugely helpful I think. If multiple people are returning it for the same reason that kind of info being passed on to the PA is a win for both the PA and the customer. The PA could learn from it and not do said thing next time (or consider it at least) and the customers would hopefully get a better product next time.

    I agree, and the one time I returned a product due to quality issues, I was careful to list the technical reasons that I returned the item, ie: the fact that the set was made as a single solid unit with items of furniture that should have been movable fused permanently in place, that most of the furniture that was there was simple geometric shapes with the detail being part of the textures instead of actual modeling, and that the size of the textures themselves were insufficient to actually move in close to an item without that trick being blatantly obvious.

    I think the idea that reviews shouldn’t be allowed because they might contain inaccurate information  could be addressed by moderation. It really isn’t a reason to tank the idea altogether. 

     

    But who moderates the reviews?  One would assume that it would have to be someone who actually has access to the product and can attempt to replicate the issues and that takes time.  So who pays for that time?  And is every review held back until it can be spot-checked for accuracy, or is allowed to go up and then pulled down later?  If the average daily DAZ promotion includes 10 new products, that's 70 new products a week to keep up with, even if the average product only gets 1 or two reviews, and then there's still the reviews being generated for the rest the existing product catalog of nearly 30,000 items to deal with.  And then you have the problem of whether you pull an incorrect review or have someone rewrite it, with either case leading to accusations that the review process is being manipulated. 

    Honestly, there isn't a good solultion that's not going to involve DAZ hiring additional people just to wrangle the reviews issue if you want moderation, and no matter how you look at it, it will end up making the product more expensive and in all llikellihood not really help the problem it was meant to address. 

    My take?  If some folks are really dead set on seeing reviews of all the DAZ product, the best way to get that is for those folks to set up an independent web page, buy every single product as it's released and then review it themselves.  That ought to make everyone happy, right? ;)        

        

    Post edited by Cybersox on
  • DzFireDzFire Posts: 1,473

    In all honesty, the only reviews I like to see is the artwork. If it's a great item I see tons of cool art and if not... -Dz

  • marblemarble Posts: 7,500

    I think the idea that reviews shouldn’t be allowed because they might contain inaccurate information  could be addressed by moderation or a voting system. (Is this review helpful) . It really isn’t a reason to tank the idea altogether. They could just as likely be factual.

    Products are allowed in the store with errors that never get fixed. Seems like both pas and buyers can and do make mistakes.. such is life.

     

    This and your next post are examples of why I keep looking for the "Like" button, always forgetting that this forum doesn't have one. Anyway, I like them both. :)

  • Serene NightSerene Night Posts: 17,704
    edited May 2018
    Faveral said:
    But who moderates the reviews?  One would assume that it would have to be someone who actually has access to the product and can attempt to replicate the issues and that takes time.  So who pays for that time?  And is every review held back until it can be spot-checked for accuracy, or is allowed to go up and then pulled down later?  If the average daily DAZ promotion includes 10 new products, that's 70 new products a week to keep up with, even if the average product only gets 1 or two reviews, and then there's still the reviews being generated for the rest the existing product catalog of nearly 30,000 items to deal with.  And then you have the problem of whether you pull an incorrect review or have someone rewrite it, with either case leading to accusations that the review process is \

    Presumably people test these products and so thus the content is vetted by someone who has used it. I say presumably, because I've bought products which clearly haven't gone through enough testing.

    In any case who does what is not for me to decide.

    If  the store stays small they can likely get away with not conforming to a reviewing system. That benefits them in general because pas dont' appear to want it, and it probably isn't a revenue generator.

     But- and I say but- if the store gets bigger and large, then I doubt they will be able to shelter from the reality of product reviews. That seems to be a mainstay of larger businesses and is becoming an industry standard.

    Post edited by Serene Night on
  • Worlds_EdgeWorlds_Edge Posts: 2,153
    edited May 2018

    I think the idea that reviews shouldn’t be allowed because they might contain inaccurate information  could be addressed by moderation or a voting system. (Is this review helpful) . It really isn’t a reason to tank the idea altogether. They could just as likely be factual.

    Products are allowed in the store with errors that never get fixed. Seems like both pas and buyers can and do make mistakes.. such is life.

     

    Agreed. Also incorrect comments are often pointed out by subsequent commenters. We see that all the time. One person will say the doors are fixed, another will say that info is right there on the product read me so you shouldn't have expected moving doors. Or someone will comment that something doesn't work right, then another commenter will provide info regarding how one is supposed to use the product to get the desired result.

    Incorrect reviews can be corrected by other users or the pa. There's also no reason to jump to the conclusion that readers won't see through sham or incorrect comments. If I'm interested in a product, I dont stop reading just because there is a negative review - I usually I investigate further.

    Post edited by Worlds_Edge on
  • dracorndracorn Posts: 2,353

    I have made use of Daz's return feature several times - more often than not because a product doesn't work for me the way I wanted or was not what I expected.  Sometimes the fault is mine because I didn't read the description well enough. Once was for something that just didn't work (because I was trying to convert it to a higher generation character).  As long as you don't overuse the returns, they don't ask questions.  

    Sometimes I have bought a product and have been amazed by the quality and what's included - that PA goes on my list of favorites. Take Stonemason for example. His stuff is expensive but worth the price considering he will spend months developing a product and it really shows.  

    For me the membership is worth the price because every Wednesday I get my freebie, and today when I sorted the store Price: Low to High, I picked up a total of 5 freebies.  Sometimes Daz will offer big bundles free - unannounced.  Just keep your eyes peeled.  And the stacking sale prices are definitely worth the price of a PC membership.  My membership at Rendo is not nearly as good.  More often than not I see the message "coupons do not apply," so what's the point of having the stupid coupon anyway?

     

  • NovicaNovica Posts: 23,923
    Saldaz said:

    It would be great to have product review by customers but I guess that will never happen.

    Actually, if you check out Novica's thread (s) there are a ton of reviews.  With pictures.  And if you are interested in something, just ask and who ever has it will do a quick render and let you know how well it works.

    Thanks for the shoutout, and want to emphasize we make it clear it's our opinion and the showcasing doesn't attempt to explore every aspect of the product, nor have we ever pretended to. If someone wants something else checked, if asked in a timely manner, it can be checked for them (not necessarily rendered, but if someone has time they often do.)  

    One thing about that thread (on thread 11, been six years since it started) is that anyone can discuss what they like or dislike about the product, as long as it's kept civil. Read the thread and get a feel of the "mood" of it before posting, and the types of renders on the thread. It's also a chatty thread with a group of regulars, many who also have their own Art Studio threads and I'd strongly recommend surfing the Art Studio forum if you really want to see these products and also get great tips. Take a peek at these renders:
    (they open in new window) 

    IceDragonArt    Tutorial by Linwelly    Serene Night    Greybro    Mollytabby   DarwinsMishap (give reviews/input for works in progress!) Great PA.

    Knittingmommy (postwork/plugins)   TabascoJack  (congrats on being a new PA!)  And again, surf his Art Studio thread for WIPs.

    and many more talented artists. So if you want to see products and ask other artists about it, the Art Studio forum is chatty (unlike the galleries) and you'll quickly get a feel of the more active/daily-weekly posters. Many of the posts are just images, but many also give their opinions/review the product too. 

     

  • CybersoxCybersox Posts: 9,263
    dracorn said:
    And the stacking sale prices are definitely worth the price of a PC membership.  My membership at Rendo is not nearly as good.  More often than not I see the message "coupons do not apply," so what's the point of having the stupid coupon anyway?

     

    Rendo's coupons are a mess.  There are so many ways that a product won't be eligible that it's often hard to put together a cart where the coupon discount is even noticeable and I automatically skip any of them that won't apply on sale prices because why use a coup for 10% off when almost all of the vendors run a sale once amonth for at least 40-50% off?  Add in   A few years ago I spent nearly as much at Renderoisty as I do here at DAZ, but between the changes they made to Prime and the fact that a lot of the PAs don't allow coupons, period, and it became such an exercise in frustration that my purchases there have dropped to about half what they once were.  

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