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Reduction on Izabella 7 not applied in my cart -- and not Only Izabella 7, it's a bit everywhere

AtanaciusAtanacius Posts: 340
edited November 2017 in The Commons

Hello !

Well, I ran into a problem with DAZ cart rules :D
EDIT: (it's a bug in DAZ Office :o). -- please can you fix it so I can continue to purchase my beloved content during PC+ sale anniversary :)

*** Genesis Evolution: Morph Bundle
*** state 70% off
*** but it left at 40% in my cart aswell :/

So, it state that:

50% OFF¥* Featured Daz Originals 2015-2016

click here to view all featured items

So, I add a debut new release.

Hum.... I click on this right link " https://www.daz3d.com/2015-to-2016-daz-originals " to find Izabella 7 as listed in the products page list.

I add her in my cart !

And.. I see (look at the attached file) this wrong reduction of 40% instead of the 50% announced when purchasing in same cart a debut new release :/

PS: (it either not worked also with a debut new release PC+ as I'm PC+ member !)

NOT working if I deactivate my DAZ Deals add-ons from my Firefox extensions!

EDIT: removed the link formatting..

 

Thanks for any help DAZ Team :)

Post edited by Atanacius on

Comments

  • thd777thd777 Posts: 945

    Yup. Same here with several other items from that category. I only get 40% off even though I have 2 new releases from today in my cart. 

    TD

  • Richard HaseltineRichard Haseltine Posts: 107,908

    Reported.

  • AtanaciusAtanacius Posts: 340
    edited November 2017
    Richard Haseltine said:

    Reported.

    Thanks Richard!
    It is always not fixed at the date of this message.
    I will check again in 15mn !
    AT THE EDIT TIME OF THIS POST, THE ISSUE REMAIN AS: Fixed

    Post edited by Atanacius on
  • thd777thd777 Posts: 945

    Works for me now as intended. I had to log out and back in to see the correct discount. Cart went from ~$100 to $66.

    TD

  • retiretomauiretiretomaui Posts: 392

    The same thing has happened a lot ot me lately, too. If it doesn't get fixed manually by DAZ, I just dump the cart. It's becoming annoying and it's costing them sales. You're guess is as good as mine as to why they don't fix this recurring issue.

  • AtanaciusAtanacius Posts: 340

    Yeah fixed now.

    Nice work!

  • AtanaciusAtanacius Posts: 340
    retiretomaui said:

    The same thing has happened a lot ot me lately, too. If it doesn't get fixed manually by DAZ, I just dump the cart. It's becoming annoying and it's costing them sales. You're guess is as good as mine as to why they don't fix this recurring issue.

    Not really.
    As a webdevelopper (e-commerce based), I can affirm by set many cart rules through administration panel (backOffice), it will be causing conflict when priority are not set correctly.
    It's a bug, no more, no less, and mainly due to the incredible amount of cart rules they have (look at all the conditions to triggering promotions/reductions/extra/sales and you will understand very quickly how much they must play with !)

    Also, I prefer notify DAZ Team on the issue, then wait a bit for a fix (they are quick) instead of dumping my cart and forgot the sale.
    Sometimes, just tell them the issue help them to fix it since they're not adverted by a cart-rule issue if nobody notify they ran into issue with one/more than one !

    Have a nice day ! ;)

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