Payment Declined: This transaction has been declined.

This is the fourth time this has happened to me with a perfectly fine credit card. I don't know why they can't get this straighted out. The last time this happened the sale expired. However, they retroactively fixed the issue and gave me the sale price. They always end up getting it working for me in the end, but the hassle just makes it a pain. This was an impulse purchase I didn't really need, now it ain't gonna happen because I don't want to deal with all the hassle. I just hope they work on this recurring problem. It's irritating.

Comments

  • EtriganEtrigan Posts: 603
    edited October 2015

    It may not always be DAZ's servers. This has happened to me a few times after my account had been hacked and the bank was monitoring. As the card-cops have no idea what DAZ is, and it has been flagged for nudity (not as porn, but some ISP/firewall/security programs won't give access) they will sometimes decline the transaction, especially for multiple small purchases. You can contact your card service (the number on the back) and ask to have DAZ put in a safe-vendor list.

    If it is your bank/card company, then DAZ is being a good vendor and honoring your intent.

    Post edited by Etrigan on
  • ChoholeChohole Posts: 33,604

    The Forum cannot help you with problems like this,  You do need to file a ticket I am afraid.

  • It doesn't always happen to my card, just once in a while. I've made over thirty separate purchases and this has happened now four times.frown

  • wheels0132wheels0132 Posts: 27
    edited October 2015
    Chohole said:

    The Forum cannot help you with problems like this,  You do need to file a ticket I am afraid.

    Oh, I know that. I'm really just venting and wanting to see how common a problem this is. I've seen several other threads about this sort of thing and the last one indicated that there was a problem on the DAZ side - but it was corrected.

    ...and to let DAZ know that this still happens from time to time!

    Post edited by wheels0132 on
  • Payment Failure: This transaction has been declined.

    Can't pay since yesterday - what is it?

  • fixmypcmikefixmypcmike Posts: 19,707

    Payment Failure: This transaction has been declined.

    Can't pay since yesterday - what is it?

    What payment method are you using?

  • Payment Failure: This transaction has been declined.

    Can't pay since yesterday - what is it?

    What payment method are you using?

    PREPAID MasterCard ePayments

  • fixmypcmikefixmypcmike Posts: 19,707

    Payment Failure: This transaction has been declined.

    Can't pay since yesterday - what is it?

    What payment method are you using?

    PREPAID MasterCard ePayments

    Have you used that payent method previously?

  • Support card Issuer answered my question:

    Now transactions from this seller, we do not observe. This means that the request for cancellation we have not received and the operation is deviated on the side of the seller (if the transaction is rejected because of a mismatch in the billing address, the request comes to us and the operation we see). Perhaps, the seller is not working with prepaid card type.

  • No, I just signed up on the website, have not had time even to install the program - decided to buy and at the same time then put.

    In support of the card Issuer said that the reason from Your side:

    Now transactions from this seller, we do not observe. This means that the request for cancellation we have not received and the operation is deviated on the side of the seller (if the transaction is rejected because of a mismatch in the billing address, the request comes to us and the operation we see). Perhaps, the seller is not working with prepaid card type.

  • How long is the discount campaign -60% on many clothes DAZ Original + Artist? To what number you need to have time to take advantage of these prices?

  • fixmypcmikefixmypcmike Posts: 19,707

    How long is the discount campaign -60% on many clothes DAZ Original + Artist? To what number you need to have time to take advantage of these prices?

    Since it's after midnight at Daz HQ (Mountain Time Zone), the offers showing now will probably be in effect until midnight tonightm but it's not guaranteed, especially since the G2F sale says Flash Sale, and Flash Sales can end at any time.

  • TaozTaoz Posts: 10,288

    I've been using the same (saved) Mastercard for years here almost daily and never had any problems unless there were insufficient funds in my bank account or the bank or Mastercard servers were down or things like that.

  • Changed the list of orders. Changed the payment method to PayPal and other card attached to him - still doesn't work and the reason from DAZ.

    After paypal page: Waitng for daz3d.com

    and:

    The page isn’t redirecting properly

    Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

        This problem can sometimes be caused by disabling or refusing to accept cookies.

    I Tried with another browser and from another computer - does not help.

  • TaozTaoz Posts: 10,288

    Firefox seems to have ben causing problems for many lately, you could try another browser (I usually use IE11, practically never have any problems with the DAZ site).

  • guys account $ 1,000, and the card Issuer told You the request was not - May be the reason in the country of the payer? (Russia)

    Can up to purchase the content you need something specific to buy or activate DAZ Studio before you pay the orders?

    To upload videos the payment is not working on Your fault?

  • Richard HaseltineRichard Haseltine Posts: 109,087

    Take a screenshot of your cart, to show you are trying to check out while the sale is valid, and open a Sales Support ticket with the screenshot attached. https://www.daz3d.com/help/help-contact-us

  • Hi! I tryid buy daz content but i can't do it.

    Payment Declined: This transaction has been declined.

    I tryid twice.

    My country is Uzbekistan. My cart is Visa.

    Why I can't buy content?

    I won't buy it while content is discount.

    Sorry my English.

  • Hi! I tryid buy daz content but i can't do it.

    Payment Declined: This transaction has been declined.

    I tryid twice.

    My country is Uzbekistan. My cart is Visa.

    Why I can't buy content?

    I won't buy it while content is discount.

    Sorry my English.

    Please open a Sales Support ticket, this is not something the forum can help with https://www.daz3d.com/help/help-contact-us

  • I don't use my credit card because most websites have dismal site security. I would use paypal or prepaid card if possible. I use paypal myself and it works well is it perfect NO, but it works and I just have to point my bank at paypal if something goes wrong.

  • Double check that you are putting your security code in correctly (the three digit code on the back)  I am constantly typoing that stupid thing.  And definitely contact support.

  • My paypal payments always go through effortlessly. I do believe I have had issues when using the card here but only due to an address problem and card exp. date problem.

  • FauvistFauvist Posts: 2,290

    If my purchase is under something like $7 PayPal won't work.  It happened a number of times before I figured out the dollar amount was too low for PayPal.  So I bought a DAZ gift card that I use for purchases less than $7.  I think it also has to do with the country you're in, and the exchange rate.

  • ThatGuyThatGuy Posts: 797

    I use paypal all the time.  Lowest amount purchase was $1.00 after applying my DAZ store credit, never had a problem.    Straight up purchase using Paypal, as little as $2.99 for a PC item and never encountered a problem.

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