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Can't Download Anything From Product Library Since 2 Weeks: Work-Around Solved

DaremoK3DaremoK3 Posts: 798
edited April 2017 in The Commons

Is anyone else experiencing this issue where anything in their Product Library refuses to download when pressing a download button (Manual Download), and instead a new page opens up titled  " ! Page Load Error "  with this :

 

The address is identical to the product download, so it does not seem to be an issue with wrong content download ID's.  I suspect DAZ has changed some protocol in their HTTPS that is no longer working with my Puppy Linux SeaMonkey browser since my last download session on March 11, 2017.  I've tried on a couple of different days within the last two weeks, and this is the result everytime now.

 

Has anyone else experienced this, or is this an isolated case that might be due to my browser?

 

* EDIT:  Just for the sake of thoroughness - I can download perfectly fine from any other site on the internet for anything including 3D content, software, images, videos, web-pages, etc.  The ONLY issue is my Product Library here at DAZ3D no longer giving me download access to my purchased content...

Post edited by DaremoK3 on

Comments

  • ChoholeChohole Posts: 33,604
    edited April 2017

    My often typed advice is,  clear cache, clear history, and clear daz cookies.     Log off  from the Home page  (not the store or the forum,   go to the Home page and log off from Daz.   Then close your browser,  and restart your computer.    This should give all caches a chance to be purged. when you come back  log in again on the Home Page,   again make sure it is the home page and not the forum or the store.

    There are two different software systems in use on the site and the front page/home page is the only one that can guarantee a synchronised log in if you are having problems. 

    The forum has recently been transfered to https, and it has caused problems for a few people.

    Post edited by Chohole on
  • DaremoK3DaremoK3 Posts: 798

    Yes, I noticed the forum has been transferred to https, and I am getting the annoying red bar at top of screen notifying me that I am viewing an encrypted page that contains some unencrypted information and can easily be read by a third party.

    Normally, I believe your assessment would work for the average user, but since I am online using Puppy Linux which is only loaded into 256 MB of RAM memory, with no hard-drives, or any permanent caches/cookies - anything.  Just shutting down my browser clears everything from memory, and is anew as if I have rebooted my system.

    That said, I have tried this, as well as restarting and reloading Puppy Linux.  All to no avail.

    I do log in always from the forums, so I will try your suggestion to log in from the HOME page and see if it might rectify the download issue.

    Thank you, Chohole, for your help.  It is much appreciated.

  • DaremoK3DaremoK3 Posts: 798

    Nope...

    Unfortunately, signing in from the Home page after a restart did nothing to solve the issue.

  • ChoholeChohole Posts: 33,604

    Hve you filed a help ticket?

     

  • DaremoK3DaremoK3 Posts: 798

    Not yet.  I was hoping to avoid that, but it is starting to look inevitable.

    Thanks again.

  • MelanieLMelanieL Posts: 7,726

    Just a thought: I use DIM to download the main product files, but I've been having an "error" trying to download templates files from Product Library since the https: thing came in. I get the response below. I found that I just need to change the https: in the address line to http: and it then works perfectly - maybe it would work for the main product files too? If so, try copying the link address from the download button and adjusting it.

    Capture.JPG
    867 x 298 - 43K
  • DaremoK3DaremoK3 Posts: 798

    MelanieL:

    Thank you, you are a godsend!

    I have done address mods many times in the past to download zips from all sorts of sites that mislink their downloads, but I would have never thought to change DAZ's secure downloads to unsecured.

    It worked like a charm, and now I have a work-around to download my products.  Now, I am afraid to file a ticket to let them know of the issue for fear of them messing with it further, and me losing the work-around as well.  But, I know I should alert them to the issue...

    Thanks again, you are the best!

  • MelanieLMelanieL Posts: 7,726

    Glad to hear it worked for you! With luck the folks at DAZ will fix it properly when the switch to https is completed - maybe someone just forgot to move the product and template file addresses, in which case the ticket could be worthwhile. (But I understand your nervousness - I don't want to lose the possibility of manual downloads either)

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