All my files disappeared!
Wonderland
Posts: 7,133
I logged on today to find that all my files are gone! The external hard drive everything is on is plugged in and working and I can't even double click to try to connect to Connect. It just says "Could not open file, file does not exist." This is for ALL my products! Anybody know what could be wrong?
Post edited by Wonderland on
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Comments
Just a wild guess, but maybe rebooting your entire system would help?
Just did that. Didn't help!
All my Poser files are there but no Daz Studio ones!
The drive letter of the external drive is still the same (at least if this is Windows)? You still have the same paths listed in DS?
Wait, this is getting weirder! It's only everything I purchased in March Madness that is not there. All older files ARE there! (And I'm on a Mac, haven't changed anything.)
I'm going to try uninstalling everything from MM and reinstalling. But it's weird because I installed everything at different times, not all at once...
And that DID NOT help! I uninstalled all items I purchased during March Madness and reinstalled them and they still are not working!
OK, this is weird. It's now letting me install via Connect, but not DIM. And this applies to everything purchased during March Madness, including older items... Guess I have to contact tech support. But at least Connect seems to be working.
I know this one! please don't uninstall your files! What you will probably find is that your mac (like mine) probably didn't close the drive properly and now views it as a slightly different volume. Go to the Content Manager in Daz Studio and edit the paths to the varios daz studio content folders, tell it to accept, quit daz studio and reopen again. I haven't seen the problem for a while; I though the latest updates had fixed the Os's issues reconnecting a while ago so make your that your mac's Os is completely up to date.
It is still directing to the correct paths, but for some reason DIM is no longer working... Is there a new version I missed?
I don't know about on a Mac, but on a PC if there is a new version of DIM, it will want to update that before it will connect to the DAZ servers to install products.
If you just open your external hard drive, and go to the locations in the path, are the files there? If they are, double check to see if the path for dat is correct...Smart Content uses that folder to figure out where the products are and there can only be one. go to the Content Directory Manager, go to Daz Connect Data, select the path, select Edit and see if it takes you to a real place. Don't rely on the name of the path being correct; if you mac has a disconnect, it hare renaimed your drive to something like "volume1" instead of volume but you will never see this until you click the edit button.
What error are you seeing in DIM? Or is it the items don't appear on any of the 3 tabs (check filters)?
DIM looks like it is working correctly but everything I purchased since March Madness is not installing and looks like the image in the first post... My Daz 3D Library is still there on the hard drive but it has so much stuff in it, I can't make head or tails of installation.... It's only newer purchases that are affected, I think since the beginning of March Madness. It is letting me install via Connect, but DIM appears to work as normal, but doesn't actually install anything.
I am supecting that there was a little hard drive glitch which created a second connect data folder (one data folder for your pre March Madness and one for post). You can check this by opening your external drive and use the search that is in the upper right of the window (not the little magnifying glass "spotlight") and select that your external hard drive. Look for data. You should see a series of of data folders. Sort by date modified, and select one of the top four. It should show a path of something like external harddrive/content/data/cloud/data1234, for example. The first part should match exactly your mapping in Content Directory Manager. If you see something that looks like harddrive/content/data/data/cloud/data1234, you have tow nested Connect data dolders which is forbidden and would produce the results you see. If you reinstall, you will simply put the files back in that nest folder. So we need to see the path of a pre and post march madness folder...
But Connect IS working, it's DIM that isn't...
DIM won't install something if it finds metadata for it (metadata that it stored off earlier in a DIM-specific folder).
In DIM, on which tab does your March Madness stuff appear (ready to download, ready to install, or installed)?
I understand but there hare been issues with Macs and hard drives... the Poser stuff is moved into a runtime but the Daz studio is a bit more finicky and needs to go into a content folder and more importantly into the Connect data folder if it is Connect and the Data folder in general if it isn't encrypted. May I have you post some screenshots of your Daz Studio Content Directory manager paths and your DIM Daz Studio paths which should match. You did say your files are there, so the problem is in the metadata that tells Daz studio that it is there.
Here. It looks like they are going in the right place...
Ah, what is missing is your Daz Connect Data should link to /Volumes/Seagate 2T/My Daz 3d Library/data: You probably now have two Connect Data folders; one is directly in the Seagate 2T and the other is nested in My Daz 3d Library. You try to merge them but I would just map them correctly i.e... My Daz 3d Library/data and My Daz 3d Library in the Daz Connect Data tree...
No, the Connect library should point to the folder that holds the Data folder, not to the Data folder itself.
I guess today I will have to contact tech support. Connect is working so at least I can use the products, but I'd rather use DIM and have everything on my external hard drive. Weird that the issue is just with stuff purchased since March Madness... I still haven't checked whether the issue is also with newly purchased Poser products like the Furries. (Not at computer now, on iPad.)
Sorry, you are right!