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Celestial Wings discount and nearly new

James_HJames_H Posts: 1,091
in The Commons

My reading of the store page was that 20% extra discount would apply to still mad items: but I don't see any difference with the Cape bundle from yesterday. Have I misunderstood what the offer is or is it not working properly. It also doesn't seem to apply to Artists' catalogues.

Comments

  • SpitSpit Posts: 2,342
    edited March 2017

    I noticed it doesn't work with the 'HP Prototype' s either.  Not on artis cats either.

     

    Post edited by Spit on
  • WonderlandWonderland Posts: 7,134

    Yeah, 20% off does not seem to be working. 

  • xyer0xyer0 Posts: 6,336

    Still not working for me either.

  • ChoholeChohole Posts: 33,604

    This should be working now,  It is working for me.  If you are not seeing it as fixed try doing a hard refresh on your cart page. 

  • xyer0xyer0 Posts: 6,336

    Not working for me yet. Only getting the same discounts I had before I added the Celestial Wings.

  • UthgardUthgard Posts: 878

    I can confirm that a hard refresh didn't solve the problem on my end. Maybe the update is still spreading?

  • James_HJames_H Posts: 1,091

    Just logged in on a different computer. Lost the 20% altogether, so not working for me at all.

  • James_HJames_H Posts: 1,091

    And I've tried taking the wings out and putting them in again: same result. I get the banner discount, but not the offer of 20%.

  • ANGELREAPER1972ANGELREAPER1972 Posts: 4,556

    I'm not good at working out the math but looking at them in my cart wings are $5.96 and expansion is $4.08 so think it's pretty good deal there have you all got at least two new releases in your carts I think you gotta have at least two to trigger the two deal bonus then on top of that you then also get the extra 20% bonus also other things added got knocked down too haven't checked out yet doing my usual dbating on everything 

  • James_HJames_H Posts: 1,091
    ANGELREAPER1972 said:

    I'm not good at working out the math but looking at them in my cart wings are $5.96 and expansion is $4.08 so think it's pretty good deal there have you all got at least two new releases in your carts I think you gotta have at least two to trigger the two deal bonus then on top of that you then also get the extra 20% bonus also other things added got knocked down too haven't checked out yet doing my usual dbating on everything 

    I'm glad you are getting a good price, but for me Seraphim Wings is $8.53: I have the other offers, which seem to work.

    Then I have I have the Epic Skydome & Rustic Dress, both stuck at 55% discount.

    So it just isn't working for me. (I cleared my cart and selected the items again, but no change.) So looks like I am excluded from this deal. Sad! (as someone might tweet)

  • FerretmaniaFerretmania Posts: 883

    The extra 20 % of discount doesn't work for me either. 

  • xyer0xyer0 Posts: 6,336

    I emptied my cart. Signed out. Signed back in. Filled my cart (13 products, 8 of them Newly Mad or Still Mad). No change in discount.

  • Richard HaseltineRichard Haseltine Posts: 108,135

    We have reported the issue with the extra discount from the wings.

  • Peter WadePeter Wade Posts: 1,666
    jash147 said:
    ANGELREAPER1972 said:

    I'm not good at working out the math but looking at them in my cart wings are $5.96 and expansion is $4.08 so think it's pretty good deal there have you all got at least two new releases in your carts I think you gotta have at least two to trigger the two deal bonus then on top of that you then also get the extra 20% bonus also other things added got knocked down too haven't checked out yet doing my usual dbating on everything 

    I'm glad you are getting a good price, but for me Seraphim Wings is $8.53: I have the other offers, which seem to work.

    Then I have I have the Epic Skydome & Rustic Dress, both stuck at 55% discount.

    So it just isn't working for me. (I cleared my cart and selected the items again, but no change.) So looks like I am excluded from this deal. Sad! (as someone might tweet)

    I'm getting $5.98 for the wings and $4.06 for the expansion but this includes an extra discount because I bought the Feathered Wings for All so I'm being discounted bigly!

     

  • GreybroGreybro Posts: 2,599
    Richard Haseltine said:

    We have reported the issue with the extra discount from the wings.

    So, I'm guessing I'm SOL for having purchased this first thing in the morning as far as the proper discount? Is there anyway to have the difference credited? It's probably not a ton of difference but i'm just curious if there is a way since the order info doesn't show what we actually paid but rather the full price for everything, even the freebie item?

    Jack?

  • KnittingmommyKnittingmommy Posts: 8,191

    @Greybo  If you purchased early and think you should have gotten a different discount if you had waited, open a ticket with CS and let them know the issue.  They are great and they will credit you the difference if you bring it to their attention.

    As for the proper discount showing, CS will be able to see the amount paid.  Just include the order number for the ticket.  However, do you not get an email confirmation of your orders?  I do and they always show the exact price paid.

  • ChoholeChohole Posts: 33,604

    File a help ticket, explaining what has happened and asking for the differenmce to be refunded.  Send a screen shot of what the cart would look like if the discount had appiled correctly, and append a shot of your actual order, as it went through.

     

  • Richard HaseltineRichard Haseltine Posts: 108,135

    This seems to be fixed now.

  • James_HJames_H Posts: 1,091

    That seems to be more as expected. Many thanks!

  • FerretmaniaFerretmania Posts: 883

    Thank you :) 

  • xyer0xyer0 Posts: 6,336

    Tks!

  • GreybroGreybro Posts: 2,599
    edited March 2017
    Knittingmommy said:

    @Greybo  If you purchased early and think you should have gotten a different discount if you had waited, open a ticket with CS and let them know the issue.  They are great and they will credit you the difference if you bring it to their attention.

    As for the proper discount showing, CS will be able to see the amount paid.  Just include the order number for the ticket.  However, do you not get an email confirmation of your orders?  I do and they always show the exact price paid.

    Hey,

    Thanks for the reminder about the email receipt. I did as you suggested with regards to the CS ticket. Hopefully, this will get sorted. 

    Post edited by Greybro on
  • GreybroGreybro Posts: 2,599

    I just wanted to give CS and bit shout out for a quick turn around. I overpaid by $11.16, which they've already credited to my account. Sweet!

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